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SouthWest® Airlines Sucks!

@Southwest_Sux
Frustrated with SouthWest® Airlines service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1967
Address
27-01 Queens Plaza North, Long Island City NY 11101
Chairman of the Board, President & Chief Executive Officer
Gary C. Kelly
Total Compensation (2014)
$5m (SEC DEF 14A Filing)

 – About 3 days ago.

I have never ever had a single thing to complane about .

SWA is the BEST...

I have never ever had a single thing to complane about .

SWA is the BEST

 – About 4 days ago.

You must be kidding! In DC we had to put on our own luggage tags! I was surprised by it all! At the counter employe not busy told me to step aside until I had placed my luggage tag on my bag

You must be kidding! In DC we had to put on our own luggage tags! I was surprised by it all! At the counter employe not busy told me to step aside until I had placed my luggage tag on my bag
What next we also weigh it and place it on the belt?

 – About 5 days ago.

I DID LOVE Southwest, but now I have changed my mind. I had three different agents, on three different days...play "dumb" when trying to use vouchers and credits. I SWEAR they have been...

I DID LOVE Southwest, but now I have changed my mind. I had three different agents, on three different days...play "dumb" when trying to use vouchers and credits. I SWEAR they have been trained to do so...because they had me asking all the questions as they sat there silent..."you wanna do whaaaaaa?" Me.."book a flight using my credits". SW.."you have credits? What do you mean credits....like a voucher or something?" This went on for days as I had to hang up due to not having enough time to wait for a half hour callback and then argue with the agent over a half hour. I got so frustrated that I hung up and call back next day. Worse then! Flights had all jumped up in price AND agent couldn't get my codes to work. I hung up...went online and got codes to work just fine....but prices had now jumped a THIRD time. Agent said she would hold seat, but not price. I called...on hold half hour and phone hangs up. Just got through again after small wait and agent played dumb game with me (saying they have no idea what credits I have) but plugged in my codes....they worked...and I'm ok. She was also able to give me price I was quoted when I started....meaning that they CAN ADJUST PRICES because she did it for ME..I'm just pissed it took up so much of my time and shouldn't have. I know I have lots of credits from cancelled flights, but no idea how much because there are no records of anything. MAKE SURE you treat your SWA account like a bank ledger cuz they are going to play dumb and hope you screw up.

 – About 2 weeks ago.

MDW and SWA has something very common .. they both suck .. Avoid both if you can ..I missed my connection on last flight out to DTW and couldn't find a decent place in MDW to sleep...

MDW and SWA has something very common .. they both suck .. Avoid both if you can ..I missed my connection on last flight out to DTW and couldn't find a decent place in MDW to sleep

 – About 2 weeks ago.

Funny how everyone on here complains about SWA. They have some of the best/nicest people. So what If their flights are always delayed and you have to elbow your way to a seat. Their crews are...

Funny how everyone on here complains about SWA. They have some of the best/nicest people. So what If their flights are always delayed and you have to elbow your way to a seat. Their crews are awesome.

 – About 2 weeks ago.

Southwest rudely bumped my elderly handicapped wheelchair bound Mom along with her service dog off of a flight from Hartford to Orlando this morning...they said too many people. WTF?????Rebooked via...

Southwest rudely bumped my elderly handicapped wheelchair bound Mom along with her service dog off of a flight from Hartford to Orlando this morning...they said too many people. WTF?????Rebooked via Baltimore and 4 hours later. No apologies or compensation!!

 – About 2 weeks ago.

How about a Southwest agent instructing me to purchase a blanket for my 10 year old unaccompanied minor because she was cold and then refusing to budge even after I told her I had no funds for such...

How about a Southwest agent instructing me to purchase a blanket for my 10 year old unaccompanied minor because she was cold and then refusing to budge even after I told her I had no funds for such purchase. After contacting SW for an apology and the 15.00 I spent on a blanket, they refused but did offer me a 50 dollar credit. Assholes.

 – About 2 weeks ago.

On a delayed flight to Nashville cause they pulled the plane out of the hanger and they didn't know it was going to be hot. Flying from Houston. ...

On a delayed flight to Nashville cause they pulled the plane out of the hanger and they didn't know it was going to be hot. Flying from Houston.

 – About 3 weeks ago.

Seriously do not book delaywest airlines out of Dallas, especially if you have to connect. Delays are very frequent there for ambiguous reasons. I've been delayed 3x in a month! Going back to...

Seriously do not book delaywest airlines out of Dallas, especially if you have to connect. Delays are very frequent there for ambiguous reasons. I've been delayed 3x in a month! Going back to American way more reliable. No wonder they emphasize service.....they have to because of all the f%@k ups!

 – About 3 weeks ago.

Delaywest airlines.....i mean shitwest airlines. ....im sorry southwest. hate this shithole airline. One f%@king delay after another holy shit! Dont fly them out of dallas because things go wrong...

Delaywest airlines.....i mean shitwest airlines. ....im sorry southwest. hate this shithole airline. One f%@king delay after another holy shit! Dont fly them out of dallas because things go wrong before they go right! Unbelievable. Was boarding my flight then they announced all those going to CLT do not board aircraft. See customer service. Oh shit here we go again! I was told too much risk with the 15 min window in Nashville. Because originating flight out of dallas delayed. Seriously sw dallas.....can you ever get it right? 3rd mother f%@king departure delay for me in a month! A month!!!

 – About 3 weeks ago.

This airline is a joke, Why can't they give you your boarding number when you book your flight?....Makes sense to me. BUT bags fly free so they make it up in other ways like early bird...

This airline is a joke, Why can't they give you your boarding number when you book your flight?....Makes sense to me. BUT bags fly free so they make it up in other ways like early bird check-in.......now $20 each way. Hello....there is the bag cost! There are no amenities except soda and cookies, big deal....$7.00 for a beer!....WiFi, $5.00

 – About 3 weeks ago.

THIS f%@kING AIRLINE DELAYS EVERY FLIGHT FOR SOME SHITTY STUFF LIKE SOME MISSING CAR SEAT THE WHILE f%@kING PLANE WILL BE DALYED FOR ONE f%@kING CAR SEAT SOUTHWEST GET YOUR SHIT TOGHTER...

THIS f%@kING AIRLINE DELAYS EVERY FLIGHT FOR SOME SHITTY STUFF LIKE SOME MISSING CAR SEAT THE WHILE f%@kING PLANE WILL BE DALYED FOR ONE f%@kING CAR SEAT SOUTHWEST GET YOUR SHIT TOGHTER

 – About 4 weeks ago.

I hate this f%@king airline, delay after f%@king delay. Why can't you get your shit together??? Southwest you suck...

I hate this f%@king airline, delay after f%@king delay. Why can't you get your shit together??? Southwest you suck

 – About 1 Month ago.

paid $376 for a ticket. Canceled online. Got a cancellation summary screen.
Thought I was good to get funds put into a travel account.
Nope! They said I never canceled and would forfeit...

paid $376 for a ticket. Canceled online. Got a cancellation summary screen.
Thought I was good to get funds put into a travel account.
Nope! They said I never canceled and would forfeit the entire amount! WTF.
Spent hours on hold and finally got an idiot on the phone named Kaley who said NO exceptions. Tried to ask them to donate the funds to a kids with cancer fly for free and she said NO that money goes to Southwest. Cruel bastards. Heartless. Plus I spend over $100,000 on the southwest card a year. Canceled. Done with these idiots.

 – About 1 Month ago.

I was flying from hartford ct to pittsbrugh pa and i was delayed six hours and they did not pay for a hotel the desk agent was rude....

I was flying from hartford ct to pittsbrugh pa and i was delayed six hours and they did not pay for a hotel the desk agent was rude.

 – About 1 Month ago.

Southwest 4 pm flight Tampa to Atlanta. Delayed because they fueled the plane incorrectly?? Then cancelled because they decided to go straight to New Orleans instead. They rebooked me on the 8 PM...

Southwest 4 pm flight Tampa to Atlanta. Delayed because they fueled the plane incorrectly?? Then cancelled because they decided to go straight to New Orleans instead. They rebooked me on the 8 PM flight the next day. As a result, I stood up a 3-star general and a VP at a major research University, endangering my job. And they won't even give me a hotel room.

 – About 1 Month ago.

Delayed for 6 hours!! They said it was a ground stop at our arriving airport due to weather meanwhile other flights going to the same area were taking off. Checked the weather and it was fine where we...

Delayed for 6 hours!! They said it was a ground stop at our arriving airport due to weather meanwhile other flights going to the same area were taking off. Checked the weather and it was fine where we were going!! Never again.

 – About 1 Month ago.

Southwest lies all the time. There is always rough air, which is why they do not serve drinks. It is because their flight attendants would rather talk than work. No othet airline fills the air with...

Southwest lies all the time. There is always rough air, which is why they do not serve drinks. It is because their flight attendants would rather talk than work. No othet airline fills the air with nonsense like they do

 – About 1 Month ago.

Same lies from customer service, which should be customer dis-service. Flight had open seats, told I could fly standby, then told because I was not "A" list I cant. Then they switched...

Same lies from customer service, which should be customer dis-service. Flight had open seats, told I could fly standby, then told because I was not "A" list I cant. Then they switched stories and said flighr was full. Lies, lies, lies. Last time on this POS business.

 – About 2 months ago.

Booked a flight DAL w/final destination CLT, connecting in Houston. So damn hard to get direct flights out of DAL for some f%@king reason, always have to connect in HOU but that's a gripe for...

Booked a flight DAL w/final destination CLT, connecting in Houston. So damn hard to get direct flights out of DAL for some f%@king reason, always have to connect in HOU but that's a gripe for another time. Anyway standard weather delay in DAL put me behind 1 hour, but connection in HOU had some wiggle room. So by the time we fully boarded in DAL, or at least appeared to be based on typical procedures of the flight attendants, the plane still sat there on the tarmac for close to another half hour w/o announcing why. Then like hobos one at a time but not all at once unfortunately, a bunch of last minute stragglers, either coming from another delayed flight or standbys became wobbling in. A half hour mind you! Putting my chances of meeting my connection in HOU at risk. So sure enough this delay in loser Dallas forced me to miss my connecting flight and have to spend a night in a hotel at my own expense and diversion of flight destinations because of availability issues. wtf? So they announce quite firmly connections are never guaranteed but yet here they are in Dallas holding up the departure of a flight and putting everyone with a connection at risk for a handful of stragglers. Again, wtf?? Did ,my connection in HOU do that for me and a few others? NO! Something's wrong w/ that pic. Calling to bitch today.

 – About 2 months ago.

Total round trip flight time: 4 hours
Total round trip delay time: 6 hours
Total # of future flights with SW: 0...

Total round trip flight time: 4 hours
Total round trip delay time: 6 hours
Total # of future flights with SW: 0

 – About 2 months ago.

Latest airlines they should be called......

Latest airlines they should be called...

 – About 3 months ago.

Southwest Airlines makes it impossible to use any credits or LUV vouchers they issue. The state they have "transfarency" but they won't let you use your credits for most anything and you...

Southwest Airlines makes it impossible to use any credits or LUV vouchers they issue. The state they have "transfarency" but they won't let you use your credits for most anything and you have to have every detail of the refund to use the credit. You cannot have them simply look it up under your name or Rapid Rewards number. The LUV vouchers are a joke as well. I travel constantly for work so I am an Aplus rewards member with companion status due to all the travel and flights I take for work. When my wife and I travel for pleasure (rarely) I cannot use any of my credits or LUV vouchers I received for being a loyal customer because I use my points and she flies companion. Tried to use the credit or vouchers for her to get early check in so we could board close to each other but even though the policy doesn't state you cannot use them for early check in they refuse to let her use it.

 – About 3 months ago.

SW sucks because they do not care that my family had multiple canceled flights which incurred a hotel night and a rental car to drive 9 hours home! Since it was an air traffic issue they washed their...

SW sucks because they do not care that my family had multiple canceled flights which incurred a hotel night and a rental car to drive 9 hours home! Since it was an air traffic issue they washed their hands of any responsibilty even though the airport said they warned them months ago this would be happening..

 – About 3 months ago.

Holy f%@k, southwest sucks, great big hairy balls!!!! I hate this f%@king airline!! All they do is lie, delay....delay...,delay. f%@king shoot me already, FUUCCK!!!'...

Holy f%@k, southwest sucks, great big hairy balls!!!! I hate this f%@king airline!! All they do is lie, delay....delay...,delay. f%@king shoot me already, FUUCCK!!!'

 – About 3 months ago.

I fu$&ing hate southwest....

I fu$&ing hate southwest.

 – About 3 months ago.

I had a business select ticket connecting through DAL. They delayed the flight from Detroit and so I missed my connection to New Orleans. Now they rebooked me to next day So I have to stay overnight...

I had a business select ticket connecting through DAL. They delayed the flight from Detroit and so I missed my connection to New Orleans. Now they rebooked me to next day So I have to stay overnight at the Hotel on my expense.

I come the next day and they won't let me board with Business Select !!!

And the agent at the Gate wanted to charge me $40 additional to board with the Business Select !

Dude I already paid $500+ in the beginning and got Business Select........... The boarding pass says "Business Select" but the boarding group is "B-49"

Southwest SUCKs and Have NO RESPECT for their CUSTOMERS !!

 – About 3 months ago.

On hold 22 minutes. Again. Giving up. What a joke....

On hold 22 minutes. Again. Giving up. What a joke.

 – About 3 months ago.

On hold for 31 minutes.. hung up. Called back 2 hrs later .. on hold 21 minutes and hung up. This happened to me last week. The used to have a nice feature where they would actually tell you the wait...

On hold for 31 minutes.. hung up. Called back 2 hrs later .. on hold 21 minutes and hung up. This happened to me last week. The used to have a nice feature where they would actually tell you the wait time so you could decide if it is worth hanging on. They would also give you the option to call get a call back.

I am on hold right now going on 9 minutes of listening to them trying to sell me more crap and tell me how great they are. Really?? TIP: when your service sucks, just play music and STFU.

Come on Southwest, you're really sucking wind here. You are going BACKWARDS in your customer service.

 – About 3 months ago.

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding...

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding your space in front of the bathroom. There is no one else in line and I decided to stay standing because I really had to use the facilities. And unbeknownst to me this is when she called the captain and said there was an unruly passenger on the airplane. When we landed we stopped short of the gate for a period of about five minutes, my friend called what was going to happen. When the door opened up there was five police officers there waiting to take me off the airplane. They revoked my return ticket I said I was being unruly and I didn't listen to the 22-year-old young lady who is supposedly in charge. I will never ever fly this airline again.

 – About 3 months ago.

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding...

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding your space in front of the bathroom. There is no one else in line and I decided to stay standing because I really had to use the facilities. And unbeknownst to me this is when she called the captain and said there was an unruly passenger on the airplane. When we landed we stopped short of the gate for a period of about five minutes, my friend called what was going to happen. When the door opened up there was five police officers there waiting to take me off the airplane. They revoked my return ticket I said I was being unruly and I didn't listen to the 22-year-old young lady who is supposedly in charge. I will never ever fly this airline again.

 – About 3 months ago.

I landed in oakland on sunday at 6:15 pm and the pilot slammed the plane down and did not land correctly. this was in good conditions with no wind or rain.

the whole plane was shook up...

I landed in oakland on sunday at 6:15 pm and the pilot slammed the plane down and did not land correctly. this was in good conditions with no wind or rain.

the whole plane was shook up and the guy next to me said, "welcome to oakland"

I will be changing from southwest for sure.

 – About 3 months ago.

Mis communication on Southwest part. Two military combat vets gets lied to regarding times to he at gate then gets turned away after listening to southwest employees on what time to be at gate. Now...

Mis communication on Southwest part. Two military combat vets gets lied to regarding times to he at gate then gets turned away after listening to southwest employees on what time to be at gate. Now missed two flights and forced to be on stand by. Called the c9nplaint number amd its a 40 minute wait. This is the second time this has happened and all they can say is "sorry" worst airline at Baltimore airport amd maybe the usa

 – About 4 months ago.

Canceled my departure flight AND arrival flights (2 days apart) with no accommodations to make up for it. ...

Canceled my departure flight AND arrival flights (2 days apart) with no accommodations to make up for it.

 – About 4 months ago.

Airline has become one of the worst. Okay, fly lots of places and sometimes cheaper (but not usually). for a $500 round trip, I can't reach customer service because their SWABIZ website...

Airline has become one of the worst. Okay, fly lots of places and sometimes cheaper (but not usually). for a $500 round trip, I can't reach customer service because their SWABIZ website doesn't work the way it should. Can't cancel or change flights to ARRIVE at a different location. Want to fly from San Diego to San Jose on outbound and return from SFO since no flights from SJC. CANT DO IT ONLINE. Allows you to change only San Diego (how stupid)/ on hold for 30 min to talk to someone

 – About 4 months ago.

-On hold 30 minutes disconnected
-call back 35 minute wait agent doesn't know how to change a ticket with companion pass. Than has to hang up because of a tornado warning
-Call back...

-On hold 30 minutes disconnected
-call back 35 minute wait agent doesn't know how to change a ticket with companion pass. Than has to hang up because of a tornado warning
-Call back 45 minute wait for agent seats no longer available

 – About 4 months ago.

Had reservations from Memphis to Dallas and on toBirbank. The fist leg of our flight was delayed and the best Southwest could do do was to get us to Los Angeles instead of Burbank. This will result...

Had reservations from Memphis to Dallas and on toBirbank. The fist leg of our flight was delayed and the best Southwest could do do was to get us to Los Angeles instead of Burbank. This will result in a $75 cab ride. Southwest is unwilling to provide compensation for the cab fare or provide a travel voucher. Seems wrong to me!!!

 – About 4 months ago.

Purchased ticket and paid $15 for early boarding -Oakland to Boston Jan. 9. Jan. 18 Southwest changed the flight number and departure time which deleted all early boarding records. Today I get to the...

Purchased ticket and paid $15 for early boarding -Oakland to Boston Jan. 9. Jan. 18 Southwest changed the flight number and departure time which deleted all early boarding records. Today I get to the airport and find out about this. All Southwest will do is refund $15. Now I am on two long flights with bad seats after purchasing early boarding two and a half months ago. Southwest us getting worse and worse.

 – About 4 months ago.

Worst customer service I've experienced flying! Employee at one of boarding gates in the Orlando was the rudest individual. He shouldn't be interacting with the general public. ...

Worst customer service I've experienced flying! Employee at one of boarding gates in the Orlando was the rudest individual. He shouldn't be interacting with the general public.

 – About 4 months ago.

I hate southwest!!!! There is always something with this damn airline! I am in a long distance relationship and one of us is flying every other weekend .... in the last 6 flights from either San Diego...

I hate southwest!!!! There is always something with this damn airline! I am in a long distance relationship and one of us is flying every other weekend .... in the last 6 flights from either San Diego to Oakland or vice versa 3 flights CANCELED and 3 flights over an hour delayed. We spent extra money to get a couple extra hours together and SW always manages to mess that up!! And out of all 3 canceled flights ... not a single text or email notification to let me know of the change. Thank god he is moving in two months and I won't have to deal with SW ANYMORE!!!!

 – About 4 months ago.

I got swindled by the "free change" policy to find out in the fine print that I won't actually get a refund for the difference, but I was issued Travel Funds that must be used within 12...

I got swindled by the "free change" policy to find out in the fine print that I won't actually get a refund for the difference, but I was issued Travel Funds that must be used within 12 months of the original purchase date, not the travel date.

 – About 4 months ago.

Flight was late leaving Phoenix and was late arriving in Oakland. So how does Suckwest make up for it? By making us edit on the tarmac for more than 30 minutes because another shlockwest jet is in our...

Flight was late leaving Phoenix and was late arriving in Oakland. So how does Suckwest make up for it? By making us edit on the tarmac for more than 30 minutes because another shlockwest jet is in our gate!

 – About 5 months ago.

Wow! Southwest sucks. They made up check our bags even though people put backpacks in the overhead compartments so lots of people had to check bags. Then when he gave us he bag tags the flight...

Wow! Southwest sucks. They made up check our bags even though people put backpacks in the overhead compartments so lots of people had to check bags. Then when he gave us he bag tags the flight attendant said "it doesn't matter what the number is, we've found it costs less to pay for stolen bags than is does to have security for the bags." Wow. They're totally idiots

 – About 5 months ago.

Salt Lake City holiday weekend line out the ass at checkin and Southwest Airlines 3 employees checking in and processing your luggage. YOU have to enter all your information on a computer screen and...

Salt Lake City holiday weekend line out the ass at checkin and Southwest Airlines 3 employees checking in and processing your luggage. YOU have to enter all your information on a computer screen and are then told you did it wrong. Well why didn't the EMPLOYEE 1 of 3 just ask for your name and I D and take care of your check in process
Then to add to the wonderful experience of the budget transfarancy airline YOU THE CUSTOMER HAS TO TAKE YOUR LUGGAGE TO TSA. The lazy bastards can't even take your luggage at check in.
Let's continue at Chicago where as you wait patiently to stand on line like a heard of cattle to wrestle for a seat because some genius in corporate has come up with a way to save to cents and do away with assigned seating. Oh that's right that's why they only need three employees at check in because at southwest transfarancy means do it yourself
There's more 15 minutes before departure 147 "airline clients " are informed they must now herd over to the other side of the airport because of a gate change moooooo here we go again to stand on another flippin line but it gets better already past departure and the herd at the new gate NO ANNOUNCEMENT AMAZING
THIS AIRLINE IS A PIECE OF CRAP AND AVIOD AT ALL COSTS EVEN THE TWO SO CALLED FREE BAGS HAS ZERO VALUE

😡

 – About 5 months ago.

Southwest has gone downhill the past year and a half. I fly SW from NY LGA to Chicago MDW about every 6 weeks. At least half of the flights I was booked on were cancelled. On time performance is...

Southwest has gone downhill the past year and a half. I fly SW from NY LGA to Chicago MDW about every 6 weeks. At least half of the flights I was booked on were cancelled. On time performance is absolutely abysmal. I can no longer trust that I will actually fly on the dates booked. Flying SW is an awful experience. Gate personnel at LGA are rude animals.

 – About 5 months ago.

Southwest misrepresents their Companion Pass program. They say if you reach the 110,000 point limit in the calendar year then you will get your pass, but then they do not tell you that the only points...

Southwest misrepresents their Companion Pass program. They say if you reach the 110,000 point limit in the calendar year then you will get your pass, but then they do not tell you that the only points that count are the ones that appear on credit card statements in the calendar year. So, I needed a little over 4,000 points at the end of 2016 and did what I needed to by December 31. BUT, they appeared on the January statement and were not counted... Southwest falsely advertises on all their emails that points accrued in the calendar year will apply for the Companion Pass... They lied, and they know it, and I discovered that this is not the first time. There was a Class Action against them for this FRAUD back in 2015 filed by Cory Couch...

 – About 5 months ago.

Brakes are bad on flight from lax to mode tonight. Diverted to Milwaukee. What a joke...

Brakes are bad on flight from lax to mode tonight. Diverted to Milwaukee. What a joke

 – About 5 months ago.

Delayed a hour and a half because the plane has a bad odor...

Delayed a hour and a half because the plane has a bad odor

 – About 6 months ago.

the lack of a seat is horrible. my family is forced to sit in random middle seats because i did checkin 30 minutes after the eligible time! thus is intolerable in this age.... at the least, give me...

the lack of a seat is horrible. my family is forced to sit in random middle seats because i did checkin 30 minutes after the eligible time! thus is intolerable in this age.... at the least, give me assignment late but before the cattle call. let me buy the stupid upgrade. its been a few years and NOW i remember WHY I HATE THE SOUTHWEST EXCUSE FOR LOVE...

 – About 6 months ago.

Southworst always over sells flights. The cattle call of "boarding groups" are a joke! I checked in the minute online check in was allowed the day before my flight and I was already at the end...

Southworst always over sells flights. The cattle call of "boarding groups" are a joke! I checked in the minute online check in was allowed the day before my flight and I was already at the end of boarding group B. That means only a few window seats left in the back with a stinky lab and 5 crying babies. JetBlue from now on. They guarantee the f*ckin seat you buy! No overselling!

 – About 6 months ago.

Pilot is now telling lies. Flight is more than an hour delayed but says we will be 20 mins late. Waited for hours for connecting passengers. Southworst !!!!
How are they still in business ???...

Pilot is now telling lies. Flight is more than an hour delayed but says we will be 20 mins late. Waited for hours for connecting passengers. Southworst !!!!
How are they still in business ???

 – About 6 months ago.

Cancelled my PVR flight last month. Delayed today.. Terrible airline....

Cancelled my PVR flight last month. Delayed today.. Terrible airline.

 – About 6 months ago.

Baggage destroyed, clothes inside destroyed, sexually harassed by the baggage attendants then ridiculed and insulted by them. Not sure how much worse it could get......

Baggage destroyed, clothes inside destroyed, sexually harassed by the baggage attendants then ridiculed and insulted by them. Not sure how much worse it could get...

 – About 6 months ago.

these morons on the ground could find their ass with two hands and a mirror. On a 3 hour delayed filght these idiots still.could be organized to load the plane promptly and efficiently 45 min. to load...

these morons on the ground could find their ass with two hands and a mirror. On a 3 hour delayed filght these idiots still.could be organized to load the plane promptly and efficiently 45 min. to load a late flight making it later that the late schedule. Ohbyeah did i mention after the palne was fully loaded the groud took a few minutes more to load up.on snacks a
and drinks from galley. the airline sucks and that is the bottom.line

 – About 6 months ago.

Lost luggage..both of my bags! Then 30 MINUTES on hold just to talk to the people in lost luggage! That's INSANE! SOUTHWEST SUCKS! I WILL NEVER EVER FLY SOUTHWEST AGAIN!...

Lost luggage..both of my bags! Then 30 MINUTES on hold just to talk to the people in lost luggage! That's INSANE! SOUTHWEST SUCKS! I WILL NEVER EVER FLY SOUTHWEST AGAIN!

 – About 6 months ago.

Delayed flights all day. When I boarded they didn't even have a seat for a few of the passengers. Magically found seats when they moved traveling employees who had way better seats than paying...

Delayed flights all day. When I boarded they didn't even have a seat for a few of the passengers. Magically found seats when they moved traveling employees who had way better seats than paying customers. f%@k this airline.

 – About 7 months ago.

Southwest cancelled my flight from Tampa to Dallas, 4 hours before the flight. I had to spend an extra $1,000 to fly American Airline. They also destroyed my luggage, 2 huge cracks. Discount airlines...

Southwest cancelled my flight from Tampa to Dallas, 4 hours before the flight. I had to spend an extra $1,000 to fly American Airline. They also destroyed my luggage, 2 huge cracks. Discount airlines stink!!!! You get what you pay for!!!!

 – About 7 months ago.

3 flights canceled "due to weather"...faa.gov shows no more than 15 min delays in or out of any airport on route and other SW flights were taking off and landing. All other airlines getting...

3 flights canceled "due to weather"...faa.gov shows no more than 15 min delays in or out of any airport on route and other SW flights were taking off and landing. All other airlines getting it right along same route. Over 3 hours (three calls) on phone...on Christmas Day. (Totally unhelpful or sympathetic in helping make alternative arrangements.). Wanted family of 5 to fly out 48 hours after original flight. Unwilling to reroute through alternate route despite available space. Happy to refund money and charge us 2400 for alternative flight. Absolutely crazy SW service attendant at okc airport. In 44 years I've never met anyone like her...I literally think she might not be mentally stable. With literally hundreds of flights, this is the very worst service experience...EVER! (In the interest of being balanced, the flight crew from okc to dal was great.)

 – About 7 months ago.

Southwest cancelled our flight from LAX to Chicago on Dec 25th 2016 with reason of bad weather (fog). They are not even accommodating us until Dec 27th and not even paying for Hotel accommodation. I...

Southwest cancelled our flight from LAX to Chicago on Dec 25th 2016 with reason of bad weather (fog). They are not even accommodating us until Dec 27th and not even paying for Hotel accommodation. I had to book another airline flight going to same destination but I have to pay premium price for that. I will never fly on Southwest again.

 – About 7 months ago.

Another delay on south worst. Gotta love that every time they have a delay they park another plane at the gate so you have a further delay waiting for a parked plane to get out. ...

Another delay on south worst. Gotta love that every time they have a delay they park another plane at the gate so you have a further delay waiting for a parked plane to get out.

 – About 7 months ago.

Another delay on south worst. Got love that every time they have a delay the park another plane at the gate so you have a further delay waiting for a parked plane to get out. ...

Another delay on south worst. Got love that every time they have a delay the park another plane at the gate so you have a further delay waiting for a parked plane to get out.

 – About 7 months ago.

Flight 289 from las to sfo on Dec 16 was delayed and one of luggage was lost. Our flight 190 sfo to Las on Dec 20 was delayed also. Original flight was 8:00, but now it is scheduled for 10:40 pm....

Flight 289 from las to sfo on Dec 16 was delayed and one of luggage was lost. Our flight 190 sfo to Las on Dec 20 was delayed also. Original flight was 8:00, but now it is scheduled for 10:40 pm. Hopefully Southwest doesn't 't loose our baggage. I hope this is not a pattern. They completely suck!

 – About 7 months ago.

Always a delayed flight with this idiots....

Always a delayed flight with this idiots.

 – About 7 months ago.

So here I sit waiting for my son flt 677 from Baltimore. Maybe 3 hrs late into MKE. Maybe Delta next time...

So here I sit waiting for my son flt 677 from Baltimore. Maybe 3 hrs late into MKE. Maybe Delta next time

 – About 7 months ago.

Sitting on the tarmac again...@#$#...

Sitting on the tarmac again...@#$#

 – About 7 months ago.

Thanks a lot for cancelling stl-rdu today. Two little kids and their parents are looking for other ways to get to their grandparents house for Christmas. The rest of the family is waiting ... and will...

Thanks a lot for cancelling stl-rdu today. Two little kids and their parents are looking for other ways to get to their grandparents house for Christmas. The rest of the family is waiting ... and will continue to wait for 3 days according to swa. Right now flight aware is reporting "clear skies, light winds and no major airport delays" at stl and RdU is just as good. Either the flight wasn't full and you dumped it OR your plane was somewhere else.
Thanks a lot Scrooge!

 – About 7 months ago.

Southwest does suck, the CEO, management, and employees are all incompetent. They will be out of business in 5 years. ...

Southwest does suck, the CEO, management, and employees are all incompetent. They will be out of business in 5 years.

 – About 7 months ago.

We dutifully book ahead for planned vacation to Mexico. Night before we get an email that our flight has been cancelled. No explanation of what to do next and hotel costs a loss, time off schedule...

We dutifully book ahead for planned vacation to Mexico. Night before we get an email that our flight has been cancelled. No explanation of what to do next and hotel costs a loss, time off schedule gone. After several calls it's revealed Southwest had paperwork errors that resulted in cancelled flights. No offers for compensation for the disruption. Just agents saying they can rebook flights for other days or refund... with no comp for lost hotel costs or work disruptions. So that's it. You book vacations on Southwest and can be screwed by their own admin errors with zero compensation available to you. You bear all the financial risk at Southwest. #southwestsucks

 – About 7 months ago.

Flew to Las Vegas from LAX. My plane was delayed over an hour and I was at the airport early enough for the flight before. I went to the counter and asked if there were empty seats on the flight. They...

Flew to Las Vegas from LAX. My plane was delayed over an hour and I was at the airport early enough for the flight before. I went to the counter and asked if there were empty seats on the flight. They said yes. I asked if I can get on. They said only if you are A-List. I said but it is same day of travel and I am here with no checked bags and my flight is already delayed. They said nothing we can do. Ended up getting to Las Vegas over an hour and a half late for a 40 minute in the air flight. Thanks SOUTHWORST!

 – About 8 months ago.

Another multiple hour delayed flight for no good reason. 12/4/16 Flight 803 from Detroit to Baltimore scheduled to leave at 5:10 pm and now 9:20 --- ooh fingers crossed!!
Southwest used to be a...

Another multiple hour delayed flight for no good reason. 12/4/16 Flight 803 from Detroit to Baltimore scheduled to leave at 5:10 pm and now 9:20 --- ooh fingers crossed!!
Southwest used to be a great on time airline and now I sincerely can say they truly suck.

 – About 8 months ago.

SWA refuses to allow me to use a $210.00 credit towards a Las Vegas vacation package. I gave them money and now they are restricting me on how I can use it. . Since I gave the US currency my credit...

SWA refuses to allow me to use a $210.00 credit towards a Las Vegas vacation package. I gave them money and now they are restricting me on how I can use it. . Since I gave the US currency my credit should be treated as US currency and applied towards any service they offer. Or they should refund my credit back to my credit card.

 – About 8 months ago.

Might want to have charging outlets built in on their 3 plus hour flights ...

Might want to have charging outlets built in on their 3 plus hour flights

 – About 8 months ago.

Airline failed again and refuses to get my nephew to a ceremony to receive a 10.000.00 scholarship. A shooter in the airport in OKC was the beginning of the problem. You would think they would want o...

Airline failed again and refuses to get my nephew to a ceremony to receive a 10.000.00 scholarship. A shooter in the airport in OKC was the beginning of the problem. You would think they would want o make their customers happy and book another airline but no he will miss the ceremony because Southwest refused to help him book another airline. This was cause by a disgruntled southwest employee as reported by the news. I guess they do not take care of the employees either. Never book a flight with Southworst airlines. yest Southworst!!!!!!!!!!!

 – About 9 months ago.

27 hour ordeal from San Francisco to Pittsburgh. Slept in the airport. Southwest wont even offer a bag of peanuts to stranded travelers. Customer service provided a host of excuses (different from the...

27 hour ordeal from San Francisco to Pittsburgh. Slept in the airport. Southwest wont even offer a bag of peanuts to stranded travelers. Customer service provided a host of excuses (different from the pilot's, natch) and offered me $30 credit for early bird. After dealing with their ineptitude, dishonesty, arrogance, poorly trained and apathetic workers, creepy cattle call and wannabe comedian flight crew working a captive audience- their culture takes on a different vibe. I'll never do business with them again.

 – About 9 months ago.

3 flights, to and from and a connecting. It was around 70 degrees and perfectly clear the whole time. We have a combined 7 hours of delays. 3 hours, 1 hour, 3 hours. I will never fly on this shit...

3 flights, to and from and a connecting. It was around 70 degrees and perfectly clear the whole time. We have a combined 7 hours of delays. 3 hours, 1 hour, 3 hours. I will never fly on this shit airline again

 – About 9 months ago.

Late again. One stop. Both flights 30min-1hr late. Can't remember last SW flight I rode that was on time....

Late again. One stop. Both flights 30min-1hr late. Can't remember last SW flight I rode that was on time.

 – About 9 months ago.

A despicable company willing to do anything to make a buck and willing to do everything to keep every penny of that buck. Parts come off of airplanes, engines fly apart, windshields fail completely...

A despicable company willing to do anything to make a buck and willing to do everything to keep every penny of that buck. Parts come off of airplanes, engines fly apart, windshields fail completely because parts aren't replaced until total failure, and the stuff they tell us passengers ABSOLUTELY goes through a red, yellow, and blue filter.

Why does the government step in on dirt minimum compliance with safety?

 – About 9 months ago.

My husband is coming home to the states for a few days from being over seas. He is in the military. I am 250 points short for a flight to go visit him stateside for the four days he'll be here. We...

My husband is coming home to the states for a few days from being over seas. He is in the military. I am 250 points short for a flight to go visit him stateside for the four days he'll be here. We haven't seen him in nearly a year. I asked if I could be given the 250, instead of having to purchase 2000 for 60.00. Sort of moot if I did it that way.I was told "Sorry, we can't accommodate you."

Really? But I had enough points and travelled enough times with you to accommodate your business. Thanks. D*KS.

 – About 9 months ago.

I have been flying with them for business every week for that past 3 months and I'm still getting a shit grouping of C etc which means I am ALLWAYS in the middle seat!!! It's Bull shit. Today...

I have been flying with them for business every week for that past 3 months and I'm still getting a shit grouping of C etc which means I am ALLWAYS in the middle seat!!! It's Bull shit. Today I was the last on the plane! Even when I try to check in as soon as they open it 24 hours before. All the tourists who fly 1 time in 12 months get ahead of me? How does that happen? Every time!

 – About 10 months ago.

I interviewed with SWA for an IT leadership role. They have always been my least favorite airline, due to their cattle call, and faux status as a low cost carrier. Still, I decided to entertain the...

I interviewed with SWA for an IT leadership role. They have always been my least favorite airline, due to their cattle call, and faux status as a low cost carrier. Still, I decided to entertain the role, as they are a local employer to my hometown of Dallas, in spite of current coworkers telling me that the IT work environment too aggressive and demanding.

I experienced pleasant discussions with the recruiter via phone. I arrived at my interview, where immediately I was met with a stone faced, resting angry mouthed hiring manager. I could see implicit bias in her behavior immediately, before I said a word. She felt completely inappropriate for management and hiring in general; someone who might have been technically competent, but did not belong in people management.

I was asked ignorant questions, such as; tell me about the most embarrassing moment in your career (I am well studied on the STAR interview technique; experts agree that this is not a useful question). I asked her to describe the departmental culture. Her response was that everyone is aware of SWA’s culture, and that they are very nice people, even when they’re showing you the door when fired, laughing toward the recruiter, seeking agreement.

I graduated at the top of my class in graduate school; not a dimwhit. My questions around culture were intended to gain understanding about the internal behavior, given their recent systemwide failure due to lack of disaster recovery planning, and ongoing poor negotiations with pilot and crew unions. External culture is a phenomenon they manufacture for customers, not always salient within the internal working environment.

I am not aggravated in the least around a lack of mutual fit. I interviewed with several other companies, including American Airlines, where an agreeable good fit did not exist, prior to securing my next professional challenge. My irritation is about flippant behavior before I said a word that continued to the extent that I almost terminated the interview.

Given my experience, their operational failures, poor interactions with pilots and operations crew, and intent to monopolize Love Field at the competitive pricing expense of Dallas travelers, I do not like the dissonance between their external appearance, and internal turmoil. This is not a place I want to work.

 – About 10 months ago.

Their managers and supervisor are not even prepared people with the level of education and it shows. they promote idiots becouse if you get promoted they loose the union so no one really qualified...

Their managers and supervisor are not even prepared people with the level of education and it shows. they promote idiots becouse if you get promoted they loose the union so no one really qualified asks for promotions so only unprepared idiots are the ones managing everything. I will never fly them!! Their ignorance reflects on their customer service. You get what you pay for

 – About 10 months ago.

Not just the worst to fly on but to work at as well. A lot of their employees working injured and they do not give a f%@k. I know a few people whom get fired right after getting hurt. They management...

Not just the worst to fly on but to work at as well. A lot of their employees working injured and they do not give a f%@k. I know a few people whom get fired right after getting hurt. They management and customer service is all trash

 – About 10 months ago.

Called Customer Service: Wait time: 26 mins after they cancelled my ticket and refused a refund....

Called Customer Service: Wait time: 26 mins after they cancelled my ticket and refused a refund.

 – About 11 months ago.

"Points Never Expire!!" Wait, yes they do. and we'll make very sure not to tell you the exact date, and not give you any option to reactivate them when you're a day late. These are...

"Points Never Expire!!" Wait, yes they do. and we'll make very sure not to tell you the exact date, and not give you any option to reactivate them when you're a day late. These are used car salesman tactics and should be beneath you. (I am sorry to any used car salesmen I have insulted by comparing them to Southwest...)

 – About 11 months ago.

Yeah - save a few bucks and suffer. It's pretty much like flying in a Greyhound bus with wings. My flight time was 7:25 p.m. I checked in online at 7:26 p.m. the night before. Seating group...

Yeah - save a few bucks and suffer. It's pretty much like flying in a Greyhound bus with wings. My flight time was 7:25 p.m. I checked in online at 7:26 p.m. the night before. Seating group B54! It's like trying to win a freaking online penny auction! And your savings isn't even that much! The skinflints can have Southwest Air but, as for me, the are my airline of last resort rather than my airline of choice. I regret flying with them at all.

 – About 11 months ago.

An absolutely horrible airline. Used to be my favorite. Now they are just like AA. Greedy bastards who choose $ over customer service. ...

An absolutely horrible airline. Used to be my favorite. Now they are just like AA. Greedy bastards who choose $ over customer service.

 – About 11 months ago.

This sucks when ur traveling with ur wife and u can't even sit with her. Never again. Rather pay for assigned seating with a different airline.if I only knew...

This sucks when ur traveling with ur wife and u can't even sit with her. Never again. Rather pay for assigned seating with a different airline.if I only knew

 – About 11 months ago.

Southwest Airlines does lie for sure. I see these posts about their lying. We had TWO Non-stop flights. Both were diverted due to LOW FUEL! Had to divert both times. Landed in Cleveland when we were...

Southwest Airlines does lie for sure. I see these posts about their lying. We had TWO Non-stop flights. Both were diverted due to LOW FUEL! Had to divert both times. Landed in Cleveland when we were due in Columbus. Then after fueling the plane we taxied the runway for 20 minutes only to arrive back at the gate. Seems since we were so low on fuel, they couldn't get the engine to start! OMG! They are logging bad weather but the TRUTH is they were low on fuel and couldn't remain in a holding pattern over Columbus. At this point I asked to debark and I'll just rent a car. They let us off and several SW employees- the flight attendant and the baggage handler and the counter lady assured us they were taking our bags off right then. When I asked how they knew which bags were ours since they didn't ask our names they CALLED THE POLICE ON ME! BTW They all lied. Our bags were not taken off the plane, in fact Southwest doesn't know where they are. We are currently driving a rental from Cleveland to Columbus for our luggage. Who believes I'll get my luggage? They lie, lie, lie. Now they steal and try to make ME a criminal. There was no need for the police. Even the cop shook his head after he heard their lies. They did make false statements to the police. They told him they were getting our luggage. I then explained to the officer they didn't ask our name so how do they know which ones? He couldn't help us.

 – About 11 months ago.

Don't ever buy a ticket using your credit card for employees. If the ticket does not get used, the employee is the only one that can use the credit towards another flight. We PAID for the...

Don't ever buy a ticket using your credit card for employees. If the ticket does not get used, the employee is the only one that can use the credit towards another flight. We PAID for the ticket, but once you put an employee name one it,,,,you lose control. Southwest sucks!!!!!! Why would they not credit the person/company who PAID for the ticket with the credit towards future airline use? Well, they know if may never get used and they get to keep the money. Make it hard to use the credit....SCAM!!!!!!!

 – About 11 months ago.

Nice job cancelling lax to oak flight and screwing over 100 people...

Nice job cancelling lax to oak flight and screwing over 100 people

 – About 11 months ago.

Good idea, commenter from August 16. Southwest did the same thing to my family one year ago. I also had to pay a small fortune to salvage vacation with JetBlue because Southwest offered no options.I...

Good idea, commenter from August 16. Southwest did the same thing to my family one year ago. I also had to pay a small fortune to salvage vacation with JetBlue because Southwest offered no options.I wonder if small claims is still possible.

 – About 1 Year ago.

Southwest cancelled an entire flight out of Orlando at 1:00 am the day of Easter. Employees ran for the exits after they announced the cancellation. We have no rights!! We were abandoned by Southwest....

Southwest cancelled an entire flight out of Orlando at 1:00 am the day of Easter. Employees ran for the exits after they announced the cancellation. We have no rights!! We were abandoned by Southwest. Flushed down the toilet. Tried to rebook and were told we would fly out 3 days later. When we complained they threatened to call the police.

 – About 1 Year ago.

Southwest sucks. Cost my kids a day of activities on a trip to DEN. Cost me to rebook them on JetBlue. I plan to take Southwest to small claims court and I encourage others to do the same ...

Southwest sucks. Cost my kids a day of activities on a trip to DEN. Cost me to rebook them on JetBlue. I plan to take Southwest to small claims court and I encourage others to do the same

 – About 1 Year ago.

Worst airline. Plane booked for 175 passengers and they send in a smaller aircraft! Now 30+ people are bumped off. If SW knew they were sending a smaller plane they should have made accommodations...

Worst airline. Plane booked for 175 passengers and they send in a smaller aircraft! Now 30+ people are bumped off. If SW knew they were sending a smaller plane they should have made accommodations before hand as how to get the bumped to thier location not when the smaller plane arrives. Now SW is scrambling and no one knows what is going to happen. Maybe SW will bus everyone to Newark. Maybe get on a flight same day or next? No one knows whats going on!!

 – About 1 Year ago.

Used to be a fan. In the last year, customer service has become so bad. Just look at their stock price in the last year as an indicator of how bad it has gotten. Last flight I was on, one guy was...

Used to be a fan. In the last year, customer service has become so bad. Just look at their stock price in the last year as an indicator of how bad it has gotten. Last flight I was on, one guy was telling people "shut up and sit down little bitches" with kids on board. In front of flight attendant that just stood there smiling.

 – About 1 Year ago.

The best way to express your dissatisfaction is to formally complain to the Federal Aviation Administration or FAA. At https://www.faa.gov/passengers/travel_problems/ The Airline has to investigate...

The best way to express your dissatisfaction is to formally complain to the Federal Aviation Administration or FAA. At https://www.faa.gov/passengers/travel_problems/ The Airline has to investigate the problem and reply back to the FAA and the statistics must be made public. You have a voice but the company has to hear you first. 38,000 employees took a vote of no confidence on their own CEO...they are having a lot of problems and most of employees feel the same frustrations you do.

 – About 1 Year ago.

Do yourself a favor and don't ever fly SW again! They are full of BS excuses to be late. I have found better deals on other airlines and will not be flying SW after the way I was treated....worse...

Do yourself a favor and don't ever fly SW again! They are full of BS excuses to be late. I have found better deals on other airlines and will not be flying SW after the way I was treated....worse trip ever

 – About 1 Year ago.

I have had enough of Southwest after being stranded in Baltimore overnight and taking 27 hours to get me home with no compensation and feeling insulted when I didn't even get a snack, they just...

I have had enough of Southwest after being stranded in Baltimore overnight and taking 27 hours to get me home with no compensation and feeling insulted when I didn't even get a snack, they just tossed me one bag of peanuts. The plane was ready to leave for San Diago and had to go back to the gate because their pilots were timed out? Is that my fault I have to overnight in the freakin airport? Southwest sucks

 – About 1 Year ago.

How about those absolutely ridiculous letters in the Southwest magazine! So sick -ly sweet! Some snot-nosed kid afraid to fly and the captain takes him under his wing and the kid is no longer afraid...

How about those absolutely ridiculous letters in the Southwest magazine! So sick -ly sweet! Some snot-nosed kid afraid to fly and the captain takes him under his wing and the kid is no longer afraid of flying and cured of cancer!

Dear Southwest Airlines,

I recently flew your morning flight from Denver to Dallas and was talking to one of the other passengers about horses. When we boarded the aircraft, your CEO Mr. Gary Kelly was greeting passengers! He was on his way back to Dallas after a local meeting. When he heard me talking about horses, he mentioned that he was from Texas and was very familiar with horses. I told Mr. Kelly that my horse Ragamuffin was afraid of flying, and Mr. Kelly then offered to speak to Ragamuffin and later showed up at the ranch on his day off and spent some quality time with Ragamuffin! Well, Ragamuffin is still afraid of flying but does recognize a braying jackass when she meets one.

Fondle yours,

Aunt Jamima Potts

 – About 1 Year ago.

They have slowly become American Airlines. Currently A List Preferred w/ companion pass. On a CMH->DAL->AUS trip. WN 2696 from DAL->AUS was on time for a 8:45pm departure when we left CMH and during...

They have slowly become American Airlines. Currently A List Preferred w/ companion pass. On a CMH->DAL->AUS trip. WN 2696 from DAL->AUS was on time for a 8:45pm departure when we left CMH and during our flight. Upon Arriving DAL the departure was 11:15pm then 12:15pm. As were finishing dinner @ 8:30 the board changed to an on-time 8:45 departure. After quickly finishing and hustling to the gate - sorry, it's really 12:15am. I agree with the pilots' union, it's time for Gary Kelly to step down. He's turned SWA into AA.

 – About 1 Year ago.

Whatever you do fly any other airlines.....

Whatever you do fly any other airlines..

 – About 1 Year ago.

Thanks for canceling connecting flight and re-booking us a new one! Oh wait, THAT DIDN'T HAPPEN. Customer service SUCKS. We will enjoy our 5 hour drive from Baltimore to Raleigh since not getting...

Thanks for canceling connecting flight and re-booking us a new one! Oh wait, THAT DIDN'T HAPPEN. Customer service SUCKS. We will enjoy our 5 hour drive from Baltimore to Raleigh since not getting on the flight means staying the night. No offer of vouchers even given. AA from now on

 – About 1 Year ago.

Thanks for stranding my mother with MS on her 50th birthday and my 13 y.o sister for 24+ hrs in MDW. We will never fly again! A 200$ voucher for an airline that no one in their right mind would want...

Thanks for stranding my mother with MS on her 50th birthday and my 13 y.o sister for 24+ hrs in MDW. We will never fly again! A 200$ voucher for an airline that no one in their right mind would want to fly again after the way my family has been treated and a 10$ food voucher for 24hrs in an airport that barely buys a bottle of water. Thanks for nothing ‪#‎southwestairlines‬ ‪#‎theworst‬

 – About 1 Year ago.

Southwest at it again 26 flights cancelled at midway today for " weather". I gotta call bullshit weather was fine for all other carriers. After 6 hours of being lied to they finally let me...

Southwest at it again 26 flights cancelled at midway today for " weather". I gotta call bullshit weather was fine for all other carriers. After 6 hours of being lied to they finally let me know we weren't leaving for 20 hours. Never again will I fly southwest

 – About 1 Year ago.

Waited in line at MCO (Orlando) for 4 hours to be told that SW wouldn't be able to get me to my destination (LAS) for 2 days. SW business model doesn't allow for travel on other airlines. No...

Waited in line at MCO (Orlando) for 4 hours to be told that SW wouldn't be able to get me to my destination (LAS) for 2 days. SW business model doesn't allow for travel on other airlines. No help, no support, you are on your own. Booked a flight out of West Palm Beach, rented a car and got to fly on United through Newark to Las Vegas. Arrived at 11:05 PM of course missed my meeting on the day of travel. Out of pocket cost: $578.10 and a full day.

My daughters were to join me the next day. SW said their flights would not be cancelled. They waited in line for 3.5 hours and then were told their flights were cancelled. Booked them on American through Dallas to Palm Springs. Rented a car and drove the 4 hours (each way) to pick them up. Out of pocket cost: $549.26 and another full day.

SW tells you they "love" you. They don't love you, they love their profits. SW put your money were your mouth is and reimburse your customers for the expenses that you created for them. Maybe a class action suit will motivate SW to do what is right.

 – About 1 Year ago.

Southwest made thousands of passengers sleep on airport floors... but their very own website says that they have a different policy:
...

Southwest made thousands of passengers sleep on airport floors... but their very own website says that they have a different policy:
Cancellations Within Airline Control
If circumstances within the airline's control cause a passenger to miss the last possible flight or connection of the day to his or her destination, Southwest's customer-service agents have the authority to arrange for overnight lodging for that passenger and will find the passenger a hotel or motel as near to the airport as possible, at no additional cost. Customer Service may also arrange for ground transportation to the overnight facility.

 – About 1 Year ago.

Southwest completely cancelled our flight to Chicago for no apparent reason on July 2... tried saying it was weather in Orlando the night before, which was a lie. My friends will miss a wedding today...

Southwest completely cancelled our flight to Chicago for no apparent reason on July 2... tried saying it was weather in Orlando the night before, which was a lie. My friends will miss a wedding today because SW cancelled their flight out of Orlando last night..I'll never fly SW again.

 – About 1 Year ago.

Swarup is a constant disappointment. I hate Southworst Airlines with a passion. Now it's another lie about "no flight" crew causing a delay of 2-1/2 hrs. What incompetent idiot keeps doing...

Swarup is a constant disappointment. I hate Southworst Airlines with a passion. Now it's another lie about "no flight" crew causing a delay of 2-1/2 hrs. What incompetent idiot keeps doing this. They couldn't properly coordinate wiping their ass. They are my last choice to fly and hate life when I have to fly them because they are the only option. I predict they are lying about a flight crew will be here in 2-1/2 hrs and will cancel the flight around 1 am. SWA is such a piece of shit airline.

 – About 1 Year ago.

I was stuck at Skyharbor; even more crowded and ugly than usual. The lines were so long to the terminal counters that any announcements made by staff were unheard by the hundreds of people way way...

I was stuck at Skyharbor; even more crowded and ugly than usual. The lines were so long to the terminal counters that any announcements made by staff were unheard by the hundreds of people way way back in line. Fix your intercom system Skyharbor. They kept on saying the computers were back up which made me stay in line; only to hear that they had failed again. I finally had to ditch SW, walk all the way around Terminal 4 in order to search for flights on American. Well I got home. Thx AA.

 – About 1 Year ago.

Really? Another countrywide sever outage? This isn't the first time it's happened to SWA. They need better IT equipment and better back up plans. The San Diego airport is an absolute zoo...

Really? Another countrywide sever outage? This isn't the first time it's happened to SWA. They need better IT equipment and better back up plans. The San Diego airport is an absolute zoo with very long lines, long delays and many cancellations. SWA is no longer the airline it used to be. Time for me to find a new airline to build status and points. SWA is no longer worth the effort.

 – About 1 Year ago.

Utter chaos at MDW
Inbound towed into gate
Now need to wait another 2 hours for crew
F$&king SWA...

Utter chaos at MDW
Inbound towed into gate
Now need to wait another 2 hours for crew
F$&king SWA

 – About 1 Year ago.

Southworst just changed flight 3348 because they didn't have enough crew with enough sleep. first they text me saying instead of 7:10 am it's 12:30 departure ...then 10:30 but it's...

Southworst just changed flight 3348 because they didn't have enough crew with enough sleep. first they text me saying instead of 7:10 am it's 12:30 departure ...then 10:30 but it's through Baltimore and there's no connecting flight, Then the earliest into Chicago would be 9 at night.Then they can't get me there at all, you know what I think>>>> I think they couldn't fill the flight with customers, and canceled it..I'm going to loose thousands of dollars because of this and maybe loose the work altogether in the future. what recourse do I have????

 – About 1 Year ago.

What happened to Southwest Airlines?
Flights are constantly cancelled or delayed.
No customer service, no one cares. ...

What happened to Southwest Airlines?
Flights are constantly cancelled or delayed.
No customer service, no one cares.

 – About 1 Year ago.

On hold for 45 mins waiting for customer service rep. According to their web site my connecting flight reservation to LAX does not exist. What is wrong with this airline! I need to get to LAX to...

On hold for 45 mins waiting for customer service rep. According to their web site my connecting flight reservation to LAX does not exist. What is wrong with this airline! I need to get to LAX to continue on to Hong Kong and now I can't get to LAX and my entire trip may be ruined!

 – About 1 Year ago.

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always...

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always touted them as the anti-airline. My mistake. I will
Never fly them again.

 – About 1 Year ago.

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always...

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always touted them as the anti-airline. My mistake. I will
Never fly them again.

 – About 1 Year ago.

Very unhappy with Southwest. I have flown southwest for the last 6 weeks in a row. I arrived early for a 4:00pm flight and tried to get on an earlier flight at 2:00. The is plenty of room but you want...

Very unhappy with Southwest. I have flown southwest for the last 6 weeks in a row. I arrived early for a 4:00pm flight and tried to get on an earlier flight at 2:00. The is plenty of room but you want to charge me an extra $120. Very stupid!!! Now I have to wait another 2 hours!! Thanks for nothing Southwest!' No customer loyality😡😡😡

 – About 1 Year ago.

Canceled our flight last week home from Vegas. Slept on floor of airport in filth. Only could get flight that still left us 500 miles from home and trying to rent a car on July 4th weekend. A three...

Canceled our flight last week home from Vegas. Slept on floor of airport in filth. Only could get flight that still left us 500 miles from home and trying to rent a car on July 4th weekend. A three hour plane trip that was paid in full ended up costing hundreds of extra dollars and took three days. Southwest Sucks!

 – About 1 Year ago.

Southwest lies to their customers
Bad westher for cancelations is an easy out so they do not have to do anything for you liers thieves!!!
0HF25...

Southwest lies to their customers
Bad westher for cancelations is an easy out so they do not have to do anything for you liers thieves!!!
0HF25

 – About 1 Year ago.

SW Cancels my flight to Philadelphia on a Thurs. due to weather (sunny in LA (incoming plane), cloudy in Denver), says they can book one of us on Fri or both of us on Sat, we can choose. I asked...

SW Cancels my flight to Philadelphia on a Thurs. due to weather (sunny in LA (incoming plane), cloudy in Denver), says they can book one of us on Fri or both of us on Sat, we can choose. I asked about a flight leaving 5 min earlier to Wash DC and they won't switch my tix. I have to pay $600 more to fly to the nearest airport to my destination, Wash DC.

They get to claim its a "weather" delay and I get to fork $600 to fly the same day to a nearby airport or I can wait 2 days. Either way, I can have my money back with a smile.

 – About 1 Year ago.

I fly southwest 3+ times a year and they are usually pretty solid... The f%@king airport security though... f%@k off assholes go search the muslim dude and quit taking my bottles of face lotion you...

I fly southwest 3+ times a year and they are usually pretty solid... The f%@king airport security though... f%@k off assholes go search the muslim dude and quit taking my bottles of face lotion you f%@ks just look in the f%@king bottle its lotion not a goddamn bomb you f%@k head. And i accidentally left a "highly flammable" metal can of paint remover in my coat pocket and didnt even realize it until after i flew home... Just shows how f%@king retarded and useless the tsa is...

 – About 1 Year ago.

Living horrible SWA experience. Flight 524 originally 1:10 departure delayed 2 hours to 2:55. Board plane @ 245. Receive update text delayed until 315. There is no AC on this 737-300 as we sit...

Living horrible SWA experience. Flight 524 originally 1:10 departure delayed 2 hours to 2:55. Board plane @ 245. Receive update text delayed until 315. There is no AC on this 737-300 as we sit in Las Vegas. It is well over 100 degrees outside. People are sweating and pissed. Get another update text that flight is now delayed until 340. Rear lav is broken. At 355 we are told we are going to leave. Plane backs up no more than a foot and there is an abrupt jolt to stop. We are informed that because of FAA guidelines crew can no longer fly. Told to sit tight on the plane with no AC while they try to find a crew. At about 415 we are told this plane is no longer flying to Oakland and we are getting off. In terminal we are told that SWA is diligently looking for a crew. At about 445 we are told that they are still trying to find a crew and are trying to fix our original plane. They did not mention that our original plane was still broken until now. It is a series 300 so I guess it kind of makes sense. There are three guys under our plane throwing there hands up in the air every few minutes. It is now 517 and I'm missing my friend from 5th grade wedding welcome reception. Thank you Southwest Airlines. You truly have sunk to the level of sucking at what you do. Ooo update, we are getting sodas for our inconvenience. Oh and we were just told that the older aircraft don't like the heat. You cannot write this shit...unless of course you are a passenger on Southwest Airlines.

 – About 1 Year ago.

Why can't the flight crew be on time to work we the customer have to be here early worse flight attendants ever i hate traveling because this airline gets worse every time i travel shitty way to...

Why can't the flight crew be on time to work we the customer have to be here early worse flight attendants ever i hate traveling because this airline gets worse every time i travel shitty way to end your vacation

 – About 1 Year ago.

Worst experience ever. Flight from DC to Houston delayed 5 hours. First they tell us that they can't take off because all Southwest departures are on hold. Then after waiting an hour and a...

Worst experience ever. Flight from DC to Houston delayed 5 hours. First they tell us that they can't take off because all Southwest departures are on hold. Then after waiting an hour and a half, the pilot says that due to FAA regulations he and co-pilot have exceeded their flight time and we'll have to get other pilots. So we go back to terminal and have to get off of plane. Five hours later we finally depart. Arriving in Houston five hours later caused us to miss our connecting flights. So we wait for 12 hours at airport for the next flight. Unbelievable.

 – About 1 Year ago.

Poor maintenance or incompetent pilots ... can't land in a little weather. 3 hours later and no apologies. Will Not fly SWA again...

Poor maintenance or incompetent pilots ... can't land in a little weather. 3 hours later and no apologies. Will Not fly SWA again

 – About 1 Year ago.

After a horrendous experience with Southwest Airlines, I asked for a voucher and told Southwest I'd be a customer for life if they just made things right.... They did not accommodate me or my...

After a horrendous experience with Southwest Airlines, I asked for a voucher and told Southwest I'd be a customer for life if they just made things right.... They did not accommodate me or my request so I purchased SouthwestStinks.com and SouthwestAirStinks.com for other people that have had horrible experiences similar to mine to vent about.

My flight from Nashville to Austin (with a connecting flight in Dallas) was originally scheduled for 3:30 P.M. CST May 27, 2016, delayed until 4:30 P.M., then I was told the connecting flight in Dallas was experiencing a further delay and it was suggested I take the later fight from Nashville at 8:05 P.M., that flight was delayed until 8:50 P.M., we finally departed at 9:00 P.M., and we're scheduled to land in Austin at 11:00 P.M., instead we were diverted to Houston and finally told that our flight was cancelled and would have to exit the plane and talk with somebody at the counter to try and arrange another fight. The earliest flight out was on Saturday at 10:00 P.M., May 29, 2016. This sounded absurd, in addition no accommodation for hotel, or rental car!? Every reason that I had chosen Southwest in the first place just now went out the window. I had to take a taxi from Hobby Airport to Bush Airport and then rent a car (delayed at 3:30 A.M.), then drive to Austin, only to arrive (8:30 A.M.) at Bergstrom Airport to a staff that didn't know where my bags were OR when they would arrive. Luckily I waited (9:30 A.M.) and found my baggage, but only to find that it was soaking wet and all of it contents were as well. Took another cab home (10:30 A.M.).... After all the time and money spent I contacted them on Twitter and told them make it right, they were just as unwilling to help as the poorly trained staff that I experienced at Hobby Airport.

 – About 1 Year ago.

three out of the last four flights I've flown to CA on SW have resulted in planes braking down, cancellations for no reason, SW personnel who don't have answers, countless hours wasted in...

three out of the last four flights I've flown to CA on SW have resulted in planes braking down, cancellations for no reason, SW personnel who don't have answers, countless hours wasted in airports, and finally taking a flight to the next closest airport because it was better than sitting in LA, Phoenix, etc......

 – About 1 Year ago.

Dallas to El Paso is their most expensive fare and climbing. Go from Dallas to LAX, Albuquerque or NJ, fare is less. I may not be able to continue to be a once a week flyer (six years) any more. Why...

Dallas to El Paso is their most expensive fare and climbing. Go from Dallas to LAX, Albuquerque or NJ, fare is less. I may not be able to continue to be a once a week flyer (six years) any more. Why not drop the two 50lb bag limit (free?) and free drink coupons for less airfare. I am waiting for the European airlines to come in and wipe up the floor with you. Easy jet from London to Rome is $45.00, Paris to Venice Italy is $45.00(each way) Aliance airlines are just getting going at Spirit airline prices. This is great news for us business travelers that fly 55 plus flights per year(not to mention vacation flights)

 – About 1 Year ago.

on time performance is the worst - I have had the same flight every week from hobby to love for 6 mo ... They have cancelled or been more than 2 hours late more than half the time...

on time performance is the worst - I have had the same flight every week from hobby to love for 6 mo ... They have cancelled or been more than 2 hours late more than half the time

 – About 1 Year ago.

They don't have the planes available in the morning in Chicago. And 6 hours later the pilots are timed out. Takes another hour to get new pilots. No weather problem in Chicago. I wish they would...

They don't have the planes available in the morning in Chicago. And 6 hours later the pilots are timed out. Takes another hour to get new pilots. No weather problem in Chicago. I wish they would quit lying to us !

 – About 1 Year ago.

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes. ...

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes.

 – About 1 Year ago.

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes. ...

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes.

 – About 1 Year ago.

Southwest used to be different. No More.

We spent $300 for a ticket to Florida 6 months ago, and could not travel, so we have a credit. Did you know that this credit only lasts for 6...

Southwest used to be different. No More.

We spent $300 for a ticket to Florida 6 months ago, and could not travel, so we have a credit. Did you know that this credit only lasts for 6 months? Wait a minute, this is MY MONEY. Why would Southwest get to do this. Is this even Legal. Now I have a trip and would like to use my credit (OF MY MONEY), and I can't use it now within 6 months, becuase the trip is after 6 months. I will NEVER, EVER, EVER fly them again.

 – About 1 Year ago.

They simply sucks!!!!!!! No information, no bags after one hour!!!! Worst flight in my life! ...

They simply sucks!!!!!!! No information, no bags after one hour!!!! Worst flight in my life!

 – About 1 Year ago.

I had earned two round trip tickets in the old SWA mileage program. Didn't they always promise that those credits would never expire - ya, I'm pretty sure that's how they advertised it....

I had earned two round trip tickets in the old SWA mileage program. Didn't they always promise that those credits would never expire - ya, I'm pretty sure that's how they advertised it. But, when they instituted their new program they fazed out the old credits - unless you paid a fee ($150.00) to extend them. So I did that, thinking that they would then be valid indefinitely. But no. They expired in 1 year and before I could use them. WTF kind of business practice is that? So, I say SWA sucks! And they do. SWA used to be a great airline back in day, prior to 2008. Now, they are like an older cheesy shadier version of their former self.

 – About 1 Year ago.

The southwest customer service agent said she did not have a supervisor, could not transfer me, was acting on behalf of the "vice president" of the company. Dear vice president, you and your...

The southwest customer service agent said she did not have a supervisor, could not transfer me, was acting on behalf of the "vice president" of the company. Dear vice president, you and your company SUCK!

 – About 1 Year ago.

I couldn't agree more with all the previous, negative posts. They couldn't be any more than true. What I abhor about this airline is the fact that there are no assigned seats, and that only...

I couldn't agree more with all the previous, negative posts. They couldn't be any more than true. What I abhor about this airline is the fact that there are no assigned seats, and that only adds trouble. The unpleasant assholes (you don't want sitting next to you) come in at last minute and sit next to you. You ask them for a seat change and they put you in between a SOUTHERN STATE MOTHERf%@kER AND A SNORING YANKEE f%@k FROM NEW YORK CITY, THE CESSPOOL THAT GOT WHAT IT DESERVED IN 2001 with the putrid North Carolina f%@k of a fan club. Stupid RDU (A SHIT AIRPORT WITH SURLY REDNECKS AND NYC MOTHERf%@kERS AND THE MINORITY c*ntS THEY ARE). Also, the flight attendants that work for them are total deadbeats. I saw them sitting down doing nothing and using their cell phones while at cruising altitude. That is ILLEGAL! Another thing the stupid flight attendant c*nts in this airline like to do is take popular songs and change the lyrics on them communicating flight information. What an insult to these people's music (except if it's stupid Justin Bieber and especially Britney Spears). Also, everybody who flies this shit airline is a distasteful S.O.B. I have NEVER been treated this way with other airlines. I am sorry to say that assigned seats are a HUGE must on a plane. Off all the airlines I have flown, this is also the ONLY one with all these seat-saving assholes (from the Confederate States of America and the Union). I know there aren't any baggage fees; but, like others have mentioned, the price actually is a little more or about the same. Other airlines are cheaper, but with fees. However, when you make calculations, it costs about the same as other airlines. Soutwest, I hope you go bankrupt to the point that your putrid workers lose their jobs and end up homeless on the street in Las Vegas. You all suck and you deserve to die the most brutal death by getting ripped apart by a mob of zombies.

 – About 1 Year ago.

They're not even inexpensive anymore. I used to be able to get flights up to 40-50% lower than the big carriers. Now they are frequently even more expensive. They had a good thing going for...

They're not even inexpensive anymore. I used to be able to get flights up to 40-50% lower than the big carriers. Now they are frequently even more expensive. They had a good thing going for many years. I can tolerate suspect service if I am getting a great price. Poor service and high prices? I don't know what works in that business model.

 – About 2 years ago.

4 days from lga to lax. Disorganized outfit. Been flying them for years, but this time they took bad luck and mechanical problems and compounded everyone's pain with a leaderless response. ...

4 days from lga to lax. Disorganized outfit. Been flying them for years, but this time they took bad luck and mechanical problems and compounded everyone's pain with a leaderless response.

 – About 2 years ago.

I will NEVER fly Southwest Airlines again. The way I was treated, and not to mention my son who is military, was treated. The flight attendant asked me to stow my bag under the seat in front of me. I...

I will NEVER fly Southwest Airlines again. The way I was treated, and not to mention my son who is military, was treated. The flight attendant asked me to stow my bag under the seat in front of me. I did not have a problem with that but my bag had photos of my son that could not be bent. I guess I was moving too slow for her and she went to grab my bag and said "I don't care what is in there, we won't take off until they are stowed." I proceeded to put them under the seat. Looking across the aisle (I have a picture), they had a bag of food and a backpack NOT STOWED under the seat and that was OK??? My son was embarrassed at the gate by the attendant taking boarding passes. Again he is military and she said she didn't care and what he had was not a boarding pass. However, it was the same item that he used on the first flight??? That was the first and last time I will ever fly with Southwest aka SOUTHWORST.

 – About 2 years ago.

Please if you have the chance fly anything other than Southwest!!! The employees are the rudest, they talk to you like garbage. They lose luggage always and never get there or take off on time!! Fly...

Please if you have the chance fly anything other than Southwest!!! The employees are the rudest, they talk to you like garbage. They lose luggage always and never get there or take off on time!! Fly anyone else other than Southwest!!! You won't regret it!!!

 – About 2 years ago.

"Southwest Airlines sucks, never fly with them. They will delay your flight for 27 hours, give you a bad attitude and not compensate you for there mistakes."
You know what else sucks,...

"Southwest Airlines sucks, never fly with them. They will delay your flight for 27 hours, give you a bad attitude and not compensate you for there mistakes."
You know what else sucks, your grammar. Try using the word THEIR, as in "their mistakes".

 – About 2 years ago.

SOUTHWEST HAS TERRIBLE CUSTOMER SERVICE REPS. First they lost my bag then they are going to tell me that I have to pay for my own luggage to get shipped because I never made a claim when I did! Then...

SOUTHWEST HAS TERRIBLE CUSTOMER SERVICE REPS. First they lost my bag then they are going to tell me that I have to pay for my own luggage to get shipped because I never made a claim when I did! Then they dont have non-supervisor available for anyone to speak to. Ashton in baggage was extremely rude! And I am pissed and will never fly Southwest ever again!!! Its xmas and now I cant get my child his presents because I have to pay for my luggage that southwest lost in the first place!

 – About 2 years ago.

I have traveled with Southwest (SWA) for many years with superb service and satisfaction. However, on my recent trip last week from Oakland to Seattle, when I went to check-in the lines were totally...

I have traveled with Southwest (SWA) for many years with superb service and satisfaction. However, on my recent trip last week from Oakland to Seattle, when I went to check-in the lines were totally empty. A young Latina agent, who identified herself as Beatriz, was laughing and talking with another young employee and both ignored me, only to respond with an annoyed, perturbed look when I asked to check-in. Because I interrupted their gossiping by asking Beatriz to do her job, she immediately responded with a negative, retaliatory tone, putting me "through the wringer" and at-length scrutinizing of my bags' under-limit weight and examination of contents.

Although I have flown before several times on SWA with baggage carrying carefully-packaged wine without problems, Beatriz insisted this time it was a major issue. Short story... just because I asked an immature SWA counter employee to do her job and act as a professional, she ended up wasting my time and charging me an extra $60 for additional, unnecessary packaging of wine and threatened to tack on another $75 for the extra luggage box necessary to encompass the unneeded packaging (almost doubling the cost of my flight)! My experience with this young SWA employee was disgusting and scam-worthy. Cannot fathom why this highly-regarded airline hires people like this and fails to train them properly?

 – About 2 years ago.

I am stuck at the San Diego airport sleeping right next to a door that enters from the outside due to Southwest Airlines' inability to get me back to Charlotte. I have been here since 9AM this am....

I am stuck at the San Diego airport sleeping right next to a door that enters from the outside due to Southwest Airlines' inability to get me back to Charlotte. I have been here since 9AM this am. Because flights were cancelled to Chicago, I will sleep here, in an unprotected area until 5 am when they will finally allow me to check my luggage back through security and provide me the privilege to enter their secure terminal. I will then be allowed to fly to Dallas and then to RDU where Vince will pick me up after a 3 hour drive from our new residence north of Charlotte.

Because it was a fog issue in Chicago, Southwest will do nothing to accommodate my situation. So, I get back to NC a day late, at an airport that is now a 3 hour drive for Vince after sleeping next to an unprotected door. Here's my advice: NEVER FLY SOUTHWEST!!! If you never hear from me again, it is because I was mugged or abducted or whatever from SAN at the ticket booth at Southwest at SAN. That's where police can start the search for my body

 – About 2 years ago.

I absolutely will never fly Southwest Airlines again after my experience with three of their employees at the jetway in Austin, TX. Never again!...

I absolutely will never fly Southwest Airlines again after my experience with three of their employees at the jetway in Austin, TX. Never again!

 – About 2 years ago.

I'm so mad at southwest. Canceled my flight, Not to mention they have lost my bag, I had to pay for a hotel room, two cabs and they won't refund my money or early bird checkin. Southwest...

I'm so mad at southwest. Canceled my flight, Not to mention they have lost my bag, I had to pay for a hotel room, two cabs and they won't refund my money or early bird checkin. Southwest sucks. I fly at least 20 times a year. Never again!

 – About 2 years ago.

I was at the DC southwest one. I had a 6:10 am flight. I came to check my bags at 5:35 am and they said I was late so I would have to take the one at 11 am. I came up at 10:30 am they said I would...

I was at the DC southwest one. I had a 6:10 am flight. I came to check my bags at 5:35 am and they said I was late so I would have to take the one at 11 am. I came up at 10:30 am they said I would have to pay for a new flight because I should have rescheduled 2 hrs after the missed flight. The people at 5:35 am didn't let me know that information AT ALL. I wasn't even offered a discount, just basically told to get out of line and pay for a new flight. That was now $245 instead of the $150 I paid for ROUND TRIP.

 – About 2 years ago.

I received an email that my flight was cancelled by Southwest 9 16 15 out of Ontario CA and was offered a free re booking. I rebooked to an earlier flight via the telephone and spoke with a customer...

I received an email that my flight was cancelled by Southwest 9 16 15 out of Ontario CA and was offered a free re booking. I rebooked to an earlier flight via the telephone and spoke with a customer rep. I went to airport only to find out about the power outage in Ontario that affected terminal 2 and 4. Long lines, unable to print my pass or check in luggage. I left the airport and had to cancel my entire trip. I had to call my hotel so I would not be charged 1 night. That outage was just resolved today 9 17 15. When I called to rebook the person on the phone could have said something. As I write this review I do not have a phone. I don't constantly check things before I leave. It's just bs. Southwest has gone downhill. I also flew this airline in June 2015 and was stuck in Phoenix for 3 hours on a layover. I'm done with SWA.

 – About 2 years ago.

I had purchased 4 round trip tickets for my family from Indianapolis to Tampa from Southwest. While departing on 11 September 2015 we had no issues, everything went smoothly but on our way back on...

I had purchased 4 round trip tickets for my family from Indianapolis to Tampa from Southwest. While departing on 11 September 2015 we had no issues, everything went smoothly but on our way back on 16th September 2015 our flight FL#472 was delayed from 7:20 pm to 12:00 am due to some technical issues. Initially I was very upset as I was traveling with two kids - a 5 and a 2 1/2 year old. But the best part was that they kept updating us about the flight status and didn't change the gates also and to top it off they gave each passenger a "$200" gift voucher valid for a year, which can be used in future ticket purchase!!!

I have traveled through other airlines - in fact last year I went to Orlando by U.S. Airways and my flight was delayed by 12 hours on my way back to Indianapolis. Everything was bad and disappointing. The staff was disappointing and they kept changing the gates and no reason for the delayed was explained and no compensation. Southwest has proved that they really care about their customers. Usually they don't give compensation but this time I guess it was an odd time quite late at night as we landed here around 2:00 am so they gave everyone a reason to be happy!!! At least I was extremely pleased and that's the reason I am writing this review - just a way to say THANK YOU Southwest!!! You are the best!!!

 – About 2 years ago.

I have been trying to get a response to why Southwest airlines discriminated my elderly grandparents. Flight attendant asked my grandparents if they spoke English and when their response was no, they...

I have been trying to get a response to why Southwest airlines discriminated my elderly grandparents. Flight attendant asked my grandparents if they spoke English and when their response was no, they sent them to the back of the plane. My grandparents are almost 80 years old and they deserve much more respect than that. DON'T USE SOUTHWEST AIRLINES! POOR CUSTOMER SERVICE AND FOR SURE RACIST! I BELIEVE TRUMP ENDORSED THEM!

 – About 2 years ago.

Flew Southwest from Rochester, NY to Las Vegas with a stop in Chicago Midway. At Midway there was a delay at take off of 45 plus min. They shut the plane down with NO ventilation to save fuel. On the...

Flew Southwest from Rochester, NY to Las Vegas with a stop in Chicago Midway. At Midway there was a delay at take off of 45 plus min. They shut the plane down with NO ventilation to save fuel. On the return from Vegas flight 3804 they held the flight so they could move personnel not need for the flight to Chicago. They were late and caused everyone on the plane to miss their connections. Once the plane pulled away from the gate it had mechanical problems and had to return to the gate. Upon return to the terminal there were two gate agents to handle the mess Southwest created trying to move personnel on our dime. If a paying passenger is late too bad so sad.

In the terminal we were informed that there were no connecting flights and no hotels in Las Vegas and we all 100 would have to go to Chicago. Then we were told that we would get our luggage in Chicago and stay at hotel and everything would be ready when we got there. It wasn't and they only had two ramp agents who were nasty. They then called the police because people were upset with the way the situation was handled. They had 3 hours to get staff there and they did nothing. Many of us had sit in the airport for 12 plus hours because all of the other flights were oversold. This is the third time this year I have experienced a problem like this with Southwest.

 – About 2 years ago.

I've been flying South West for years...many years, Just got home from another trip and the Chicago air port was a layover for me...Bad storm, delayed flight...which was fine, but they left my...

I've been flying South West for years...many years, Just got home from another trip and the Chicago air port was a layover for me...Bad storm, delayed flight...which was fine, but they left my suit case out on the runway and when I got home every single items was drenched...tried for 2 days to get in touch, left messages and not one single call back...I sincerely hope that S.W. will not miss my being one of their repeats...the baggage handler at Midway in Chicago was loading them when I got on board, had a window seat 2 rows back from the loading ramp. I saw my suit case on the trailer...(mine is read and had a big bow on it so I could spot it easy when they are inside waiting at luggage pickup) Mentioned this to some friends and guess what? They had the same problem, My case is 5 years old...I can get the stain out for the front (I think) but the fact that two items were damaged and all were soaking wet? Well the dollar amount is about $100.....not a huge deal, and I can wash my own laundry...but IGNORE ME...at the price of a ticket, I will never fly South West again...They do not want to hear anyone's complaint... Well I'm putting mine on FACEBOOK on my timeline...Everyone will see that...Flights were all pretty good that I have taken, but this service thing did me in...

 – About 2 years ago.

My flight was canceled 2 times and delayed multiple times. The customer service were rude and unhelpful. Please save yourself a trouble and don't fly with this airline. I almost got fired from job...

My flight was canceled 2 times and delayed multiple times. The customer service were rude and unhelpful. Please save yourself a trouble and don't fly with this airline. I almost got fired from job because of delayed and they put zero effort to help me. ** this airline.

 – About 2 years ago.

Southwest Airlines sucks! Really enraged right now. Nephew was supposed to visit ailing grandmother. Initial flight was from Phoenix to ATL (layover point). After boarding and waiting, flight was...

Southwest Airlines sucks! Really enraged right now. Nephew was supposed to visit ailing grandmother. Initial flight was from Phoenix to ATL (layover point). After boarding and waiting, flight was cancelled. SW screwed up by having maintanance done night before but not having it signed off. Because of the cancellation, he had a later flight to ATL and missed his connection to Ft. Myers, FL. New a/c was stuck in New Orleans due to wx, so he never made it that night. Nephew had to fight to get hotel, as SW said wx caused the huge delay. That's BS as their screwup in Phoenix was the initial delay. After much discussion, they provided a hotel. When he got to airport this morning, SW said he was on standby and wouldn't guarantee him a seat. They told him people often waited days to get to their destination. They refused to book him on another airline. WTF? This isn't a blizzard or a hurricane. They screwed up in the beginning, weather aggravated it, and they don't care to make him a priority.
This is what happens when the cattle call mentality drives the company. I hated it when SW bought out AirTran, which we flew regularly. Now I hate SW and hope they change or go under.