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SouthWest® Airlines Sucks!

@Southwest_Sux
Frustrated with SouthWest® Airlines service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1967
Address
27-01 Queens Plaza North, Long Island City NY 11101
Chairman of the Board, President & Chief Executive Officer
Gary C. Kelly
Total Compensation (2014)
$5m (SEC DEF 14A Filing)

 – About 2 days ago.

Nice airlines to do business with. They were gratefully peoples. ...

Nice airlines to do business with. They were gratefully peoples.

 – About 3 weeks ago.

5 minutes before we were about to board , Southwest let us know they couldn’t find a pilot. I missed my once in a lifetime college graduation because of Southwest Airlines. My mom is devestated in...

5 minutes before we were about to board , Southwest let us know they couldn’t find a pilot. I missed my once in a lifetime college graduation because of Southwest Airlines. My mom is devestated in tears. I worked years for this day. Go to hell Southwest Airlines!!!!!!!

 – About 3 weeks ago.

6:10 am Broken luggage belt in Dallas - Love; wait 30 extra minutes on the tarmac so the delayed luggage gets on the plane.

10:20 am Land in Baltimore, 9 people are missing 13 pieces of...

6:10 am Broken luggage belt in Dallas - Love; wait 30 extra minutes on the tarmac so the delayed luggage gets on the plane.

10:20 am Land in Baltimore, 9 people are missing 13 pieces of luggage. Love confirms with BWI lost luggage on next flight to BWI.

2:40 pm luggage arrives in Baltimore. Email received that luggage will depart BWI by 6pm; We are 40 minutes from BWI.

11 pm Southwest blames currier and currier blames Southwest for luggage not arriving by this afternoon as guaranteed by Southwest.

11:25 pm Currier says luggage has not been loaded to leave distribution center yet. Luggage not projected to arrive until 3 am. We are to leave our hotel by 4am and drive 3 hours West.


 – About 3 weeks ago.

Delay, delay delay every flight taken in October 2018 (3 for 3) and today November 1, 2018 flight from LaGaurdia to Dallas is delayed at least 3 hours. What is going on?...

Delay, delay delay every flight taken in October 2018 (3 for 3) and today November 1, 2018 flight from LaGaurdia to Dallas is delayed at least 3 hours. What is going on?

 – About 4 weeks ago.

Most disorganized airline I’ve ever seen. Delays delays delays They talk good but just suck...

Most disorganized airline I’ve ever seen. Delays delays delays They talk good but just suck

 – About 2 months ago.

In flight service feels like taking the big yellow school bus back in the 80s. No in-seat power for charging, terrible snacks, and entertainment selection is the worst of any airline I've flown...

In flight service feels like taking the big yellow school bus back in the 80s. No in-seat power for charging, terrible snacks, and entertainment selection is the worst of any airline I've flown on. Entertainment doesn't even work on their international flights, or when flying over the ocean, until you get over US land. Even then, there are no free movies included ... and you can't even finish the one you paid for and started watching because the connection only worked for barely 90 minutes of a 3.5 hour flight.

 – About 2 months ago.

I found this site by Googling "Is there a website Southwest Sucks? If not there, should be !" And, low-and-behold, look what I found.So with that introduction, here I go: Our family is by no...

I found this site by Googling "Is there a website Southwest Sucks? If not there, should be !" And, low-and-behold, look what I found.So with that introduction, here I go: Our family is by no means frequent flyers, usually 2-3 times a year, however, we have flown nothing but Southwest since 2001. We recently flew DTW to PDX, with a connection in Denver. After our flight to PDX last year, Aug. 2017, I swore I would never fly SW again. Well, it seems I always end up "eating my words." After booking with Alaska Air in MARCH I discovered in JULY they had cancelled our flight for Sept., and not notified me. After going to my reservation to confirm it there was simply a message to call them. (I realize this is not a complaint site for Alaska Air, however, it seems all the airlines are becoming tyrants and we are left with no choices if we wish to fly.)They could/would not provide a flight to accommodate our needs so I, alternatively, went with Southwest, as that was the only affordable flight that late in the game. Big mistake ! Upon arriving in Portland we were left with a leaking duffel bag, filled with 3 shattered bottles of sticky wine. I went to their service desk in baggage claim and requested they file an incident report, explaining I didn't care about the wine, I was concerned with the mess, including the shards of glass, etc. and the safety of those in the area. They refused, saying I just wanted to sue them. What ? Over three
lousy bottles of wine ? (I might mention the bottles were in-dividually wrapped in 3 layers of bubble wrap.) Getting no assistance from SW or PDX we threw the entire bag into the
nearest waste container --- probably not a wise thing to do at an
airport. One would think that if the bag was leaking somewhere along the route they would have tagged it or put it in an accessory container before putting it on the baggage carousel.
I don't think it a coincidence that I was met by a less than friendly TSA agent, and pulled aside, upon my departure flight a few days later. Also, as others have mentioned, how does one check-in 24 hrs to the exact second, before boarding, and still
end up in the middle C's. Scam ! I paid for Early Bird check-in for
our flight last year and, same thing, C boarding !

 – About 2 months ago.

f%@k southwest run by stupid cheap f%@kers...

f%@k southwest run by stupid cheap f%@kers

 – About 2 months ago.

It will cost me $378 just to change one flight that cost $232. when I booked the round trip. I will never understand there pricing or ever fly with them again....

It will cost me $378 just to change one flight that cost $232. when I booked the round trip. I will never understand there pricing or ever fly with them again.

 – About 2 months ago.

I know this is Southwest-sucks.net. However, I am looking for a website where I can rants on American Airlines? American Airlines should be changed to Anal Airlines....

I know this is Southwest-sucks.net. However, I am looking for a website where I can rants on American Airlines? American Airlines should be changed to Anal Airlines.

 – About 2 months ago.

I truly hate the boarding process my wife and I checked in same time she got a A boarding and I got c they would not move me up nor did they care another time she was last A boarding I was 1 st in B...

I truly hate the boarding process my wife and I checked in same time she got a A boarding and I got c they would not move me up nor did they care another time she was last A boarding I was 1 st in B they would not let me go in with her then they boarded people with kids before me what BS why don’t they just asign seats this is a very stressful for someone who is has issues w being in confined spaces and anxiety with being in the middle or stuck in corner near window
But they do not care for the customers at all

 – About 2 months ago.

I used to be a huge fan - but they have totally lost their Mojo. Lie about cancelled flights, lost bags, refuse comps based on "weather" from connecting flights??? WTF ??????

I used to be a huge fan - but they have totally lost their Mojo. Lie about cancelled flights, lost bags, refuse comps based on "weather" from connecting flights??? WTF ??????

DONE with their cattle-call seating and crappy Wifi, pissed off flight attendants with an attitude and all of it.

I'll spend another $100 on my next flight and get -OMG !!! -an actual assigned seat that I pick?? What a concept.

Bye bye Southwest Airlines !!!!!!

 – About 2 months ago.

This is not the 1st time SWA has changed my flight ... Today I had to scramble to make another much earlier flight becuase they “rerouted me due to weather”.... good thing I was over an hour...

This is not the 1st time SWA has changed my flight ... Today I had to scramble to make another much earlier flight becuase they “rerouted me due to weather”.... good thing I was over an hour early.... . This has happened before

Lost the early bird position that I paid for - went for A33 to C51

Have missed early bird boarding multiple times due to connection issues, ect.

I think I will be looking for a new airline

 – About 3 months ago.

Use to be a huge fan, but al that changed. They lie, cancel planes that are not full. randomly do whatever the hell they. want to and the customer is their bitch...

Use to be a huge fan, but al that changed. They lie, cancel planes that are not full. randomly do whatever the hell they. want to and the customer is their bitch

 – About 3 months ago.

Southwest Airlines are blood sucking leeches. Customer service agents will lie to you. Always better to email so you have a record....

Southwest Airlines are blood sucking leeches. Customer service agents will lie to you. Always better to email so you have a record.

 – About 3 months ago.

Same deal here They really are terrible. Bogus weather-related cancellations. Unprofessional phone service. Failure to refund early-bird fees when they cancel the flight. If you fly Southwest you...

Same deal here They really are terrible. Bogus weather-related cancellations. Unprofessional phone service. Failure to refund early-bird fees when they cancel the flight. If you fly Southwest you need to price in the very real possibility that you will need to pay for a last-minute booking on another airline when Southwest cancels on you.

 – About 3 months ago.

After sitting in the Columbus Ohio airport for over four hours, SW finally cancelled our direct flight to New Orleans, and, regardless that my elderly parents were traveling with us, could not make...

After sitting in the Columbus Ohio airport for over four hours, SW finally cancelled our direct flight to New Orleans, and, regardless that my elderly parents were traveling with us, could not make any arrangements to get us to New Orleans on the day of our travel, OR the next day. Two or the agents were incredibily rude.. Then they sent an incompetent clerk down to assist, and she was no help whatsoever. We had a family cruise booked out of New Orleans and had to get there so we were forced to make the 14 hour journey by car. THEY WERE AWFUL, I've never been treated so badly by any airline ever. The whole mess cost us a fortune as we had hotel rooms and private ground transportation already paid for. TERRIBLE

 – About 3 months ago.

For all you people that say Southwest sucks. You can talk all you want by the fact is you and your family will be booking your next flights with Southwest again. This airline might have weather...

For all you people that say Southwest sucks. You can talk all you want by the fact is you and your family will be booking your next flights with Southwest again. This airline might have weather delays, ATC holds, mechanical issues. This is an airline people just like any airline. This are not going to work out perfect in your little world. The other airlines will leave you stranded at different airports. Trust me I work for SWA . I don't understand as well when people get all up and arms about the bags not showing up to the final place of travel after all day of flying. Example when people start out in MDW to ATL to Dallas.. weather happens so route changes MDW to BWI to Dallas.. come one people many links have to be connected for bags to move to these flights. So example is when SWA takes bag reports depending on how far you live away it could be 30-60 dollars to deliver bags. If I was a paying passenger and the airline got me back home I would be damn glad to drive my ass back to the airport to pick up my own bags. To give another example SWA paid 20 million dollars on just deliver fees in 2017.... I can't wait until they start charging for bags just like all the other big boy airlines. So next time the airline gets you home take drive back to airport to pick up your bags. This will help you in the future not to have to pay 💰 bag fees and helps keeps ticket prices down...

 – About 3 months ago.

This is the last time I fly with SWA. Canceled flight (supposedly because of weather) and left my family stranded with no flight options but to purchase tickets on another carrier at full price. The...

This is the last time I fly with SWA. Canceled flight (supposedly because of weather) and left my family stranded with no flight options but to purchase tickets on another carrier at full price. The weather excuse is used because they don't have to pay compensation if they claim that. Needless to say, no other carriers canceled that date. Called customer service and they kept me on hold for 40 minutes (another sign SWA is going downhill). Lots of apologies but no offer to make me whole for the additional cost to book last minute tickets. Too bad they just lost me as a customer.

 – About 3 months ago.

sw cancelled our flight from Den to Sea/tac put us on another flight that arrives 1 hour AFTER our connecting flight we talked to cust relations for 1 hour all we got was we are very sorry. greedy...

sw cancelled our flight from Den to Sea/tac put us on another flight that arrives 1 hour AFTER our connecting flight we talked to cust relations for 1 hour all we got was we are very sorry. greedy cocksuckers

 – About 3 months ago.

Southwest doesn’t suck. Continental sucks. Southwest is a level below suck!

Plane delayed in Vegas. Can’t catch our connecting flight home due to the delay.

1 1/2 hours...

Southwest doesn’t suck. Continental sucks. Southwest is a level below suck!

Plane delayed in Vegas. Can’t catch our connecting flight home due to the delay.

1 1/2 hours on phone. Mostly I hold listening to terrible music.

What a waste. They can’t do anything. Nada. Ok. Things happen. We stay (on our dime ) another night in Vegas. Wife is a teacher and misses her first day of school.

Next day. Guess what??? Same flight delayed again and we are screwed.

Two days in a row. We have to go home. Period.

They can’t help of course. Hell they can’t get their plane in the air. You’d think they’d be helpful on the ground.....nope.

Asked them for a refund on the portion of the flight we don’t get. Nope. Was hoping the refund would get offset the car rental. Nope

We’ll ge driving all night then working all day because sw can’t get their planes in the air
TWO DAYS IN A ROW!!

lol.

American is more expensive but reliable.
Cheap isn’t good folks. These clowns have had my last dime. Luckily I have time to cancel my October and February flights. That makes me feel better

 – About 3 months ago.

Wife just called from Las Vegas where she was supposed to fly Southwest to Spokane. After waiting on plane on the tarmac for a while with our two kids (one is 1 the other is 4) they deplaned and were...

Wife just called from Las Vegas where she was supposed to fly Southwest to Spokane. After waiting on plane on the tarmac for a while with our two kids (one is 1 the other is 4) they deplaned and were told the flight was cancelled. She was told the next flight to Spokane is Friday (three days from now) and no they will not pay for her hotel room (all the hotels the airline has an "arrangement" with are completely booked). She decided to take a flight to Seattle tomorrow (again they are not paying for hotel or food) and her mom will drive across the state and pick them up. I have no idea how Southwest thinks this is acceptable. They are willing to give us $200 credit for future flights, the only problem is I never want to fly with them again so credit is really kind of useless.

 – About 3 months ago.

I have read a lot of posts on this blog and Deja vu!!!!! I too have see a change in the past 2 years with SW. Always late and now the cancelling thing is happening more and more. The other issue is...

I have read a lot of posts on this blog and Deja vu!!!!! I too have see a change in the past 2 years with SW. Always late and now the cancelling thing is happening more and more. The other issue is that all airlines have gotten really great at filling the planes. In fact most flights I fly on are now totally filled with a wit list. This is great utilization....but the problem is when you are unreliable as SW lately, you have no way to help customers and they (me) have to sit in airports for days waiting for a seat.
I have already started booking my flights with other airlines.

 – About 3 months ago.

I routinely fly STL to MDW and back several times a month. There is NEVER drink service for claimed “turbulence” though none is never experienced. The flight crew just doesn’t want the...

I routinely fly STL to MDW and back several times a month. There is NEVER drink service for claimed “turbulence” though none is never experienced. The flight crew just doesn’t want the hostitutes to have to actually work. Shameful. Where’s Herb when you need him?

 – About 4 months ago.

Flight canceled yesterday evening from Philly to Chicago. No reason given on the email I received. When I called Customer Service, they couldn't clarify why. They couldn't rebook me on a...

Flight canceled yesterday evening from Philly to Chicago. No reason given on the email I received. When I called Customer Service, they couldn't clarify why. They couldn't rebook me on a flight this morning, or book me with another carrier. This is not the airline it used to be. I'm just another $ sign to this business. Can you imagine if I had been traveling for a wedding or a funeral? I thought customer service was about trying to "put yourself in the shoes" of the person you are serving. Good luck to Southwest moving forward. I'll spend my flight dollars with other carriers.

 – About 4 months ago.

Book to fly out of Boston to do wedding planning in Indiana. 3 hours before flight is due to take off they send an email saying flight is cancelled with no explanation. Had to call to find out its...

Book to fly out of Boston to do wedding planning in Indiana. 3 hours before flight is due to take off they send an email saying flight is cancelled with no explanation. Had to call to find out its cancelled due to weather in Boston, meanwhile I am sitting in Boston and its 75 and sunny without a rain cloud in sight and the forecast says the same with little to no chance of rain. Never ended up raining or even being windy. Multiple cases of similar complaints on this site. They are clearly scamming the system by canceling less profitable flights last minute and claiming weather so they can refund without repercussion. Customer service is a joke, avoid at all costs

 – About 4 months ago.

Booked a direct non stop flight from Las Vegas to Tampa. As usual they cancelled the non stop flight - for No known reason. Thus, I was placed on another flight one hour latter to Buffalo then to...

Booked a direct non stop flight from Las Vegas to Tampa. As usual they cancelled the non stop flight - for No known reason. Thus, I was placed on another flight one hour latter to Buffalo then to Tampa. I will NEVER fall for SouthWorst again Please join me an thousands others in putting this airlines down!!

 – About 4 months ago.

Points don't expire.... Its total BS.. They wiped out over 15,000 of my points because I haven't flown in past two years... Makes it all the easier to start flying someone else.....

Points don't expire.... Its total BS.. They wiped out over 15,000 of my points because I haven't flown in past two years... Makes it all the easier to start flying someone else..

 – About 4 months ago.

Ok. Finally pushing back. These guys are clowns. ...

Ok. Finally pushing back. These guys are clowns.

 – About 4 months ago.

Boarded an hour ago. Everyone on plane and mumbling flight attendant says the first officer is on approach to BWI and will be on plane in 10 minutes. Ok the first officer is in the air on another...

Boarded an hour ago. Everyone on plane and mumbling flight attendant says the first officer is on approach to BWI and will be on plane in 10 minutes. Ok the first officer is in the air on another plane and he will be sitting in the cockpit on our plane in 10 minutes. I think the flight attendant should be drug tested or at least be trained on how long things actually take. So after and hour the first officer arrives. We are told he is in cockpit going over checklist. After another 15 minutes we are told that he had timed out. Really they didn't know this before he sat in cockpit. Not to worry though we have another first officer at the door. All will be fine. I will continue this once we actually get off ground. If we get off ground. Flight number 3361. July 22

 – About 4 months ago.

For the last 3 years I have been a loyal SW customer.... They never have any direct flights to anywhere I travel for work but I still wouldn't book on other airlines who had direct flights because...

For the last 3 years I have been a loyal SW customer.... They never have any direct flights to anywhere I travel for work but I still wouldn't book on other airlines who had direct flights because I convinced myself that their customer service made it worth it. Something has changed within SW over the last year. I fly 6-10 times a month, and I am not exaggerating when I tell you that the last 25 flights I have booked through SW have been delayed and/or canceled. regardless of what airport I am flying in or out of. I had a 2 day trip last week in which I spent 4 days trying to actually get home from due to this. Southwest employees all gave us different stories. First it was mechanical issues and we would be compensated, then it was weather so there would be no compensation. As all the passengers got angrier and angrier instead of that calm understanding service they used to offer, all anyone could say was "I can't control the weather, can you?" Every. Single. SW employee said that. And you know what that's cool, however you can't start out telling us it was mechanical issues and then change your story just to be extremely rude to your customers who are frustrated, tired,and can see out the window and watch EVERY OTHER AIRLINE take off and land in this so called bad weather. After that nightmare I told myself that that was it, no more Southwest.

And that brings me to today. I didn't listen to myself and I booked a flight home on SW because is was $150 cheaper than any other direct flight. IF YOU ARE READING THIS IT IS NOT WORTH IT. SPEND THE EXTRA MONEY JUST FOR YOUR SANITY's SAKE!!!! Again every SW flight is delayed/canceled due to weather. I am currently looking at a 2 hour delay, people are stranded, all the stores/restaurants in this airport are closed. The weather here is fantastic, the weather at home is fantastic and they have this awesome thing called dopler radar, so I can see that the weather between here and there is fantastic. I am sitting here watching Delta, Allegiant, Frontier, American, all of them, take off and land over and over and over and over again. What is SW doing, sitting here due to a weather delay. I'm currently sitting next to a group of SW flight attendants listening to them talk about all the OT they get due to these delays. I keep telling myself it's not really their fault, but Jesus, I feel as though I'm slowly losing my mind. So the moral of the story is... don't be like me.... don't fly SW.... don't listen to the commercials about how they love their customers, and always have the best service. They don't. I flew American on my way here on this trip and it was a much better experience. This is it for real. I will never ever book another Southwest Flight. They can take my A-List Preferred status and my 80,000+ points and shove them.

 – About 4 months ago.

Southwest is now my least favorite airline. Have been flying with our emotional support animal, a ribbit, since 2012 on SW. But this time they would not let us bring him. We checked ahead as always...

Southwest is now my least favorite airline. Have been flying with our emotional support animal, a ribbit, since 2012 on SW. But this time they would not let us bring him. We checked ahead as always but when we got to check in at LaGuardia they said they don’t allow rabbits! They say that has always been their policy! When we complained they as much as called us liers. The costumer service at LaGuardia, if you want to call it that, refers us to Dallas. Dallas says it is up to the airport agents. Everybody passes the buck while trying to be as nice as possible. I must hold Southwest Gary C. Kelly responsible. This shit comes from the top down. I hope he gets his just rewards for his mere $5 million salary! Gary you are an embarrassment and a coward who should be relieved of his duties.

 – About 4 months ago.

On 7/6/18 flight was cancelled from Buffalo to Midway (continuing on to Houston). When I called and asked for another MDW connection, they told me that weather in Chicago was the problem and that I...

On 7/6/18 flight was cancelled from Buffalo to Midway (continuing on to Houston). When I called and asked for another MDW connection, they told me that weather in Chicago was the problem and that I had to take one of the connections through Orlando. On this day, weather was 71 degrees, clear, 0% chance of rain, and 15MPH winds in Chicago (so obviously a lie) while weather in Orlando was nasty with severe thunderstorms. The flight I wanted to MDW not only arrived early, but arrived in Houston early, while the flight I had to book was late into Orlando due to weather and late into Houston.

I complained via email, and there response was that it is a difficult decision to cancel due to inclement weather. What inclement weather? The diverted us from clear weather in Chicago to inclement weather in Orlando.

It was obvious what the tactic was, all flights on Friday leaving Buffalo had availability. I don't really get worked up when a flight gets cancelled, but lying about, both on the phone and an email response is unethical and unacceptable.

 – About 5 months ago.

Pittsburgh Pa- circled the airport for an hour due to potential storms. Never saw rain or lightening. Ok i appreciate that. Finally landed. Stopped five feet from gate. Waited OVER AN HOUR for the...

Pittsburgh Pa- circled the airport for an hour due to potential storms. Never saw rain or lightening. Ok i appreciate that. Finally landed. Stopped five feet from gate. Waited OVER AN HOUR for the wuss union employees to cover their precious asses and brave the uh, non existent storm. Absolutely no excuse not to deplane a plane five feet from the f%@king gate . I will never fly southwest or Pittsburgh again. Cleveland is better at something at least lol

 – About 5 months ago.

Southwest has deteriorated in the last three or four years. They cannot get any flights on time if its late afternoon. While there can be many reasons, including poorly managed overburdened airports,...

Southwest has deteriorated in the last three or four years. They cannot get any flights on time if its late afternoon. While there can be many reasons, including poorly managed overburdened airports, in Southwests case it seems to be simply operational incompetence. For instance I fly weekly departing in the late afternoon from San Francisco (SFO) to San Diego (SAN). These flights are 30 minutes to 3 hours late over HALF the time. About every fifth or sixth week, Southwest will simply cancel the flight at the last minute with no explanation, no apology, and no replacement flights.

This airline is dire need of a new operations Vice resident!

 – About 5 months ago.

Use to be a fan of Southwest. Fly 2-3 times a month now. Not on SWA anymore. Called their "Rapid Rewards" department today that just happens to be only open 7-6 Monday-Friday. Spoke with...

Use to be a fan of Southwest. Fly 2-3 times a month now. Not on SWA anymore. Called their "Rapid Rewards" department today that just happens to be only open 7-6 Monday-Friday. Spoke with Kira. Absolutely pathetic customer service.

Where do we start.

Called to ask about the promotion that was asked if I wanted to sign up for - Double Points. I said yes. I had already bought a ticket earlier that wasn't eligible. I understand and don't have a problem with that. However, I figured that I would go ahead and pay the WAY OVERPRICED business select for 4 times the amount and get a new reservation with that. Well - now that I am back, I am told that I didn't cancel the other reservation and rebook - so I don't get any bonus points. Oh - by the way, asked to speak with a manager - and was told that there is no one with a higher authority than her. I said OK, how about doing a one-time courtesy - NOPE. Won't do anything for you. I guess, I will cancel my Chase southwest c.c. as well.

Absolutely tired of getting pathetic service from them. Sure miss Herb and Colleen.

X-Rapid Rewards member

 – About 5 months ago.

Sitting in Atlanta airport flight delayed one hour. Why the f%@k does everything have to go through Atlanta with southwest. Never flying with them again even though I f I have to pay more elsewhere. ...

Sitting in Atlanta airport flight delayed one hour. Why the f%@k does everything have to go through Atlanta with southwest. Never flying with them again even though I f I have to pay more elsewhere.

 – About 5 months ago.

Southwest Airlines didn't plan ahead on our flight to Orlando and we ended up circling for an hour because we couldn't land since there were thunderstorms. My daughters ears were killing her...

Southwest Airlines didn't plan ahead on our flight to Orlando and we ended up circling for an hour because we couldn't land since there were thunderstorms. My daughters ears were killing her because she is very sensitive and she was balling the entire flight. I hope this airlines goes bankrupt for it has horrible service and planning. Anyone have any advice to get my mom to stop flying this terrible airline?

 – About 5 months ago.

Tried to change my flight from Detroit to avoid a 3 hr layover in f%@king Atlanta. This piece of shit airline wanted to charge me $273 to change. African American cus service person could have given a...

Tried to change my flight from Detroit to avoid a 3 hr layover in f%@king Atlanta. This piece of shit airline wanted to charge me $273 to change. African American cus service person could have given a shit less no help at all. This airline has the worst connecting schedule of any airline. I wish that would go out of business. f%@k THEM

 – About 5 months ago.

This airline sucks. I booked a flight for my wife whose mother is dying. Her flight is over booked because apparently computers are to difficult for them to use. She gets out on a later flight. While...

This airline sucks. I booked a flight for my wife whose mother is dying. Her flight is over booked because apparently computers are to difficult for them to use. She gets out on a later flight. While trying to change the rental car times, I find out that now it’s going to be another $155 for the car because by the time she gets to her destination, that company is closed. So she will need to get it early the next day. I called the airline to thank them for the extra screwing and some dumb woman told me it’s not her problem. I will never book a flight on this crappy airline again!

 – About 5 months ago.

Both southwest flights I have been on in the past 6 months (phx to Nashville, phx to Denver) have been delayed by nearly 3 hours. No explanations (today to Denver we were literally told “we don’t...

Both southwest flights I have been on in the past 6 months (phx to Nashville, phx to Denver) have been delayed by nearly 3 hours. No explanations (today to Denver we were literally told “we don’t know why the plane isn’t leaving the hanger”). Why can’t southwest operate an airline? That’s your purpose! SO inconsistent and undependable. So now we are sitting on the tarmac in PHOENIX in SUMMER without cool air.

 – About 5 months ago.

Flight delay after flight delay after flight delay - coming and going from Pittsburgh to LA. We missed our international flight out of LA, had to spend money on meals/hotels to stay overnight (again,...

Flight delay after flight delay after flight delay - coming and going from Pittsburgh to LA. We missed our international flight out of LA, had to spend money on meals/hotels to stay overnight (again, coming from and going home), spent $700 with other carriers to change flights to finally get where we needed to go. That's not counting the money we lost on our vacation time lost. Went to the desk to reschedule flights, was told no comp for hotels. Asked to speak with a supervisor who ended up just rebooking flights and gave us a crappy meal voucher for lame restaurant choices at LAX. Bleh! NEVER again, Southwest. And I'm telling everyone.

 – About 5 months ago.

SWA cacelled our flight to Indianapolis for no apparent reason (at least would not provide one). Maybe it was not full enough. Put us on a late night flight, it was delayed an hour, and put us in C...

SWA cacelled our flight to Indianapolis for no apparent reason (at least would not provide one). Maybe it was not full enough. Put us on a late night flight, it was delayed an hour, and put us in C group. We were originally in A. SWA service has decayed, the experience is no different than AA or Delta. With competing prices coming down, my loyalty to SWA is no more. Don’t give a shit about cheeky safety presentations.

 – About 5 months ago.

Tickets from BWI to tucson....got to BWI they downgraded us do to the plane being changed from a “big plane to a little plane” so we got moved for a flight 3 hours later. Middle seats on all 3...

Tickets from BWI to tucson....got to BWI they downgraded us do to the plane being changed from a “big plane to a little plane” so we got moved for a flight 3 hours later. Middle seats on all 3 flights took 7 hours longer then it should’ve. I’m sorry but the cramped conditions on SWA alone are enough to make me never fly with them again and add that to the total disregard for they’re customers time, no apologies or anything...SWA can go pack sand! I’ll gladly pay more to avoid this cluster FXXK of an airline!

 – About 5 months ago.

Just spent 8 hours getting on and off a Southwest flight out of Minneapolis. Finally got to Chicago to find Southwest had rebooked us on flights that departed hours before. Finally got rerouted to...

Just spent 8 hours getting on and off a Southwest flight out of Minneapolis. Finally got to Chicago to find Southwest had rebooked us on flights that departed hours before. Finally got rerouted to Denver- Oklahoma City. Had A position going out of Minneapolis, lost my A position. Rewarded with C32. Not normally a problem. However, this flight was with my wife on our honeymoon. Asked them to assign us an A thru 15. Was told, no. You must pay 160 dollars. Wow, really? As a result I couldn't seat with my wife. I will never fly Southwest again. I will make it my life mission to share my story. You advertise how you care. Yes you do. Only about money and not the customer. Shame on you. Lose the heart logo. Change it to the$ sign. It better reflects your corporate attitude th ude.

 – About 6 months ago.

Good God.

A month ago they delayed a 1820 flight from SAT to MKE until 2055. I get to the checkin at 1850 and find out they've now moved it back up to 1910. The earliest flight that...

Good God.

A month ago they delayed a 1820 flight from SAT to MKE until 2055. I get to the checkin at 1850 and find out they've now moved it back up to 1910. The earliest flight that they can get me is 0530 the next morning. So I book it and go home. I'm literally in the car and get an email that now they've delayed the flight *again* until 2055, so I could have made it. As a result, not only did I lose over $500 in wages, we had to pay someone else $750 (time and a half) to cover the hole. So $1250 right there.

Last week, I had a flight from SAT to MKE through HOU. Flight is delayed from 1820 to 1855. I'm literally twenty feet from the gate eating dinner. They move the flight back up from 1855 to 1830, and change the gate. No notification through the app. No phone call. No audible announcement. When I go up to the gate, I'm told they're in final boarding but they "made multiple announcements." They're no good if you can't hear them, folks.

The return flight was a nightmare. MKE-ATL-SAT. Weather in ATL forced a diversion to Birmingham where the plane sat there and was refueled, then sent back to ATL. They delay my connecting flight from 2105 departure to 2135. I'm literally on the tarmac waiting for the ground crew to move the jetway and the cattle herd to get off the plane when they decide to go ahead and release the connecting flight. I get to the gate as it's pushing back. So I have to arrange passage through Austin. I ask the gate clerk what is going to happen with my bags and they say that there's no time to get them on the Austin flight.

I then sit there in line at the counter for the Austin flight for twenty minutes while the plane doesn't board. This gate clerk tells me that there's no way that they can get the bags on the plane because "they'd have to find them." So the plane boards. Then sits there for over 50 minutes while they wait for two people from some other delayed connecting flight to board.

So why couldn't they have held my first flight for 5 minutes more? Why couldn't they have used the 50 minutes they were sitting at the gate to get my bags on the plane?

So I fly into Austin, have to get a rental car ($175), can't get my car out of the San Antonio garage because the keys are in my checked baggage, and am still sitting here at 10am the next morning while they can't figure out where the hell my bags are. Hell, I don't even have a toothbrush, razor, or clean clothes for God's sake.

My company will no longer do business with Southwest Airlines. Their "transfarency" has cost my company over $4000 in lost wages, unreimbursed rental car expenses, time and a half for people to cover my medical practice while I'm stuck in limbo not once but twice,

 – About 6 months ago.

They put a cat under my seat without telling me and blamed me for being stupid enough to have allergies. Better yet, accused me of lying about trouble finding a new seat with my seven year old...

They put a cat under my seat without telling me and blamed me for being stupid enough to have allergies. Better yet, accused me of lying about trouble finding a new seat with my seven year old daughter and ruining our trip to Disney. Yes, Southwest sucks.

 – About 6 months ago.

Canceled both my flights on different days and different flights to Phoenix out of Denver. Lost my entire vacation time ....could not rebook me ....never again!...

Canceled both my flights on different days and different flights to Phoenix out of Denver. Lost my entire vacation time ....could not rebook me ....never again!

 – About 6 months ago.

If you really want to know how Southwest treats its best customers
become a A List or buy Business Select,
once again , 8 hour notice flight cancelled, too bad, 'mechanical "...

If you really want to know how Southwest treats its best customers
become a A List or buy Business Select,
once again , 8 hour notice flight cancelled, too bad, 'mechanical " problems
not another plane any place in the USA, just one of many ways Southwest
rates as an airline

 – About 6 months ago.

Southwest requires the children to board jet without adults. From the web site “If the child and the adult are both holding an “A” boarding pass, they should board in their assigned boarding...

Southwest requires the children to board jet without adults. From the web site “If the child and the adult are both holding an “A” boarding pass, they should board in their assigned boarding position.” So I was A1 she was A39. Anyone with a six year old daughter? They separate children from their parents as a policy. Good job Southwest! If your infant holds an A boarding pass tell the infant (3 year old) to drag its car seat down the ramp. Mommy and Daddy are A1 and A2. Little Johny- you have A39 good luck, see you on the plane. Just look for us we will be the couple without a child waiting for you to get on the Jet! If you do not get on tell Southwest to call child protective services. We all want to follow the rules!

 – About 6 months ago.

Southwest sucks. All their employees suck and they are the worst. ...

Southwest sucks. All their employees suck and they are the worst.

 – About 6 months ago.

I am 4 year companion pass and I would never recommend this airline. I travel every week and every week I am delayed or cancelled. The absolute most undependable airline in the business. How about...

I am 4 year companion pass and I would never recommend this airline. I travel every week and every week I am delayed or cancelled. The absolute most undependable airline in the business. How about less onboard humor and more on time arrivals?

 – About 6 months ago.

Flight canceled less than 20 minutes before boarding. No flight that will make it in time within SouthWest to get to your next flight out of the country. Don't worry we will get your baggage off...

Flight canceled less than 20 minutes before boarding. No flight that will make it in time within SouthWest to get to your next flight out of the country. Don't worry we will get your baggage off the canceled flight in time to get to another flight from another company so you can make your connecting flight, go ahead spend that $500 on two tickets last minute that normally cost $50ea when booked reasonably on time. Oh wait.. nevermind, we didn't get your stuff in time, looks like you just wasted money and missed your international flight. Might want to call our corporate complaint number to be on hold for 30 minutes to get a refund for $97 and some vouchers which will be useless since if you have any common sense you will just book a flight with a much better company.

 – About 7 months ago.

Southwest refuses to honor promotion even though their app failed to connect to their system. Transferred four times, asked to be on hold 45 minutes one time and 85 another. Email from no-reply which...

Southwest refuses to honor promotion even though their app failed to connect to their system. Transferred four times, asked to be on hold 45 minutes one time and 85 another. Email from no-reply which shows how much "luv" they really have for customers.

 – About 7 months ago.

Well here we sit, suppose to be on our way to Las Vegas for our honeymoon, arrived at airport two hours early and checked in to find out tbe flight from tampa to las vegas is d3layed because the pilot...

Well here we sit, suppose to be on our way to Las Vegas for our honeymoon, arrived at airport two hours early and checked in to find out tbe flight from tampa to las vegas is d3layed because the pilot has to many hours so they had to find another one. How is that the passengers fault. Piss poor supervision. Its not like we get unlimited vacation days, so thanks Southwest for f in up my honeymoon. Wont use your alines ever again.

 – About 7 months ago.

Well 20 minutes and STILL on hold !!!! What happened to The cold Southwest?!
Welcome to southwest airlines, how can I help you?
And not to forget you spend spend minimum of 2 minutes...

Well 20 minutes and STILL on hold !!!! What happened to The cold Southwest?!
Welcome to southwest airlines, how can I help you?
And not to forget you spend spend minimum of 2 minutes navigating options to get out on hold.
But not to fear while on hold you'll hear an insane amount of talks about how great they are and endless ads to boost their revenue.
THE NEW SOUTHWEST (SINCE THE PURCHASE OF AIRTRAN) SUCKS!!!!

 – About 8 months ago.

My most recent interaction with Southwest was a security hold on my Rapid Rewards plan. The reason? I changed my email address. You know, from Yahoo to something more secure. Because I did not use my...

My most recent interaction with Southwest was a security hold on my Rapid Rewards plan. The reason? I changed my email address. You know, from Yahoo to something more secure. Because I did not use my name on my email address, I was considered potentially fraudulent.
I did not notice this hold until I tried to use my miles. I've been flying for 9 months, 5-6 trips, and now can't use my miles. They want me to scan my id and email it to them. Let's talk about a not-secure way to verify my id. It endangers my identity, opening it to id theft. They will not accept me going to the airport and showing them there. This is the only way they will release the hold. Of course, Homeland Security has been verifying my id for a year at the airport...fun times with Southwest.

 – About 8 months ago.

Southwest is not family friendly. If you’re traveling with your kids or group of people, you will have to fly business class or pay for the early bird check in. I flown 3 times with southwest and...

Southwest is not family friendly. If you’re traveling with your kids or group of people, you will have to fly business class or pay for the early bird check in. I flown 3 times with southwest and checked in the exact second after the 24 hour check in opened and still got B30 or higher boarding in each flight. I have an 8 year old and 9 year old so I don’t qualify for family boarding (child 6 or under). Flying this airline is just flat out stressful. The open seating is just too stressful trying to keep my family together and not having to sit without my kids. It seems like a big problem that many are complaining about so why can southwest keep their boarding order policy but just assign seating. If I pay business class fairs or early boarding fees, I should just pay the little extra to fly with another airline that doesn’t charge $8 for WiFi and has better inflight snacks and entertainment like seat back televisions. By the time you pay for the early boarding fees, the cost equals out for the price of the other less stressful airlines. Also, is it just me or are southwests airplains older Boeing 737s that they just put fresh paint on the outside to appear newer? I’ll never fly southwest again.

 – About 8 months ago.

Worst airline! Hate the stupid boarding position concept. The history of commercial travel has perfected a system but they think they have something new and better to add? What is it run by...

Worst airline! Hate the stupid boarding position concept. The history of commercial travel has perfected a system but they think they have something new and better to add? What is it run by Millennials? Is that why they are always late and can’t seem to stay on schedule? And can’t seem to work when it rains? Lol. Tried to Check In from Dominican Republic and had to download the app. Crashed my iOS. Used Safari to check in and did it on time and 4 members of my family in A position while 1 of us in C? How does that result come from 1 mouse click “check-in”. The airport in the DR made us walk out on the tarmac to board the plane. Me and another fast walking C group dude walked right past the Bs and half the Cs. Bet those poor folks are hating Southewests miscalculated open boarding system now. LOL! Southwest- sucks!!

 – About 8 months ago.

Southwest Airlines SUCKS plain and simple. Any airline that can’t seem to manage an on time flight after 12:00 should have their charter revoked. I mean really, every f’n time, it’s unreal; or...

Southwest Airlines SUCKS plain and simple. Any airline that can’t seem to manage an on time flight after 12:00 should have their charter revoked. I mean really, every f’n time, it’s unreal; or should I say unreliable... hey Southwest, hate you!

 – About 8 months ago.

We used to fly from Seattle to Salt lake and there was always some non stop options available but when they started flying to Denver, San Fran...etc prior to SLC With no non stop option ,taking 5-8...

We used to fly from Seattle to Salt lake and there was always some non stop options available but when they started flying to Denver, San Fran...etc prior to SLC With no non stop option ,taking 5-8 hours instead of 1.5 hours we switched to Alaska Airlines and never looked back . Willing to pay a little more and get a seat assignment and many non stop options from Seattle to wherever ....

 – About 8 months ago.

I have no idea why my last comment got posted as me being from CT. I'm from Houston....

I have no idea why my last comment got posted as me being from CT. I'm from Houston.

 – About 8 months ago.

The app is absolutely abysmal. Hey, let me check in...what? where's my reservation? WHT? I have to manually input my reservation even though I am signed in? So I have to go and find my...

The app is absolutely abysmal. Hey, let me check in...what? where's my reservation? WHT? I have to manually input my reservation even though I am signed in? So I have to go and find my reservation number and fill in their stupid form to check in. How bassackwards is that? And then I check in and it tells me I have to go to a computer to print out my boarding pass. Want to check flight status? SOL. Gotta do the same damn thing. It's like they don't even know you have a reservation with them. And notifications about your flight? Forget about it. One flight got delayed, changed gates, and then moved up - I finally got a text about the gate change about five minutes after I had boarded the plane. Today I never got an email or text to check in for my flight tomorrow. Seriously, it's been like this for years and years. They absolutely do not care about their app. Don't even get me started about the one time I had flight from Dallas to Houston that they took off even though they knew storms were hovering over Houston. Ah, hell, you got me started. Mind you DAL to HOU is less than an hour flight. But they took off anyway. And then they couldn't land, because SURPRISE there are storms in Houston. So they divert to Austin. Oh wait. Every other flight diverted to Austin and Austin is full now. So they go back to DAL. And guess what, they cancelled the flight and said it was now a flight to Harlingen (I guess they needed the plane in Harlingen and didn't care about dropping 95% of the paid customers in Houston.) So, they tell everybody not going to Harlingen to get off the plane and find their own damn way back to Houston. If I didn't live in Houston, I would avoid SWA like the plague that they are.

 – About 8 months ago.

I flew southwest for the first time last week. The flight was an abortion. The ass backwards no assigned seats policy is a total disaster. People were trying to save seats for friends and loved ones...

I flew southwest for the first time last week. The flight was an abortion. The ass backwards no assigned seats policy is a total disaster. People were trying to save seats for friends and loved ones in spite if the retarded policy. Confrontations were breaking out left and right because people were fighting over seats like children on a school bus. When the plane landed the flight attendants told everyone to stay seated until instructed otherwise. I knew something was wrong. About 15 minutes into this "forced" stay in your seats order people began getting restless. The only thing you could hear passengers saying was" we are already pulled up to the terminal entrance so why the hell can't we get off the damn plane". All of a sudden two Air Marshals/Police were walking up and down the aisle trying to find someone. Eventually they found the person they were looking for and then escorted the person off the plane in handcuffs. This was not a big deal. Once they located the person they were looking for he willingly cooperated and there was no disruption whatsoever. The problem was the Air Marshals could not find the person because there was no assigned seats. They kept going up and down the aisle asking to see peoples's IDs so they could identify the person they were looking for. During this ordeal I heard one of the Air Marshals say " Why is this f%@king South West the only airline that does not have assigned seats".

 – About 8 months ago.

On March 1st, I was supposed to be on the flight scheduled at 6 am. Southwest cancelled my flight and didn't give me a text to my phone even though I checked in using my phone number 23 hours...

On March 1st, I was supposed to be on the flight scheduled at 6 am. Southwest cancelled my flight and didn't give me a text to my phone even though I checked in using my phone number 23 hours before the scheduled flight. I went to the airport and found out that the flight was cancelled last night. They offered to put me on the second earliest flight which would be at 12:55 pm. Then that flight was delayed until 5 pm on the same day. I needed to be at Dallas before noon so I asked one of the people at Southwest customer service to be on the standby list for the flight at 10:55 am. And there were 4 people behind me but they skipped my turn and put the other 2 first. I know that because one lady who put me on the standby list said that I was on the standby list before the person who was standing in line in front of me. Another lady came who came after said to the lady that to give the seat on standby list to the person standing in front of me. I was on the standby list and stayed right next to their booth but they never call my name. The next person they said that she was at the airport since 5:30 am but didn't tell me where she at on the standby list. Well, I was at the airport since 6 am. Then they made an excused saying that the flight would get there at 12:15 and it would be past the time I needed to be there. I told them that 15 mins different would be okay. Then the lady who came after she got mad at me. She brought my ticket to the gate and told me to follow her. Then she told the people there that to put me on the flight and DO NOT put my luggage on the flight because it was too late. Then i got in the flight but 2 minutes later they also put the person who was at the airport since 5:30 on. When I got off the flight, I went to get my luggage and she got her luggage but I did not. I had to wait until 7 pm for the delayed flight to get to Dallas. Is it because I'm Asian and all the other people that they skipped before me white? That was the worst flight experience hapenned to me. I will never flight with South West again.

 – About 9 months ago.

I always make a-list preferred and usually make companion pass and have regularly been flying SW for years (5+). Historically, service has been great, convenient, and reasonably priced. However, I am...

I always make a-list preferred and usually make companion pass and have regularly been flying SW for years (5+). Historically, service has been great, convenient, and reasonably priced. However, I am not sure what has happened, maybe I am getting older and have less patience for the BS. Perhaps, it’s the constant barrage of families with crying children, what seems to be always the crappiest terminals and choices, the WORST wifi in the sky or perhaps its the old decrepit archaic cattle call boarding process, but I’ve had it. They’ve neglected their processes and systems with now noticeable improvement, and that’s unfortunate because they had something great, once upon a time.

I am actually willing to pay more to have a seat assignment, have a better in flight experience, have the option of a red eye, better terminal experiences at every airport I’ve come in contact with, and risk the falling good to mediocre in-flight service.

So now I am going to speak with my wallet.

 – About 9 months ago.

I'm A list 60,000 actual flight points, definitely have spent over $10,000 flying with Southwest airlines which i usually love because they are so accommodating.
Was Flying out of San Diego...

I'm A list 60,000 actual flight points, definitely have spent over $10,000 flying with Southwest airlines which i usually love because they are so accommodating.
Was Flying out of San Diego International Airport. At gate 10 there was a disagreement with my emotional support animal, agent "Jason" Employee number " 72932 " asked me to pay for my animal due to not having my paperwork on hand. I gladly complied and paid for my animal again because I only have my electronic paperwork for my health documentation which has been denied in the past so i did not even bother asking if they would take an electronic copy. The ticketing agent lady noticed my frustration and did the best she could to keep a calm demeanor to the situation. I returned to the gate mumbling under my breath after having paid for the extra ticket.

Ticketing agent took my pass and I was mumbling under my breath as i was in the passenger tunnel to board. Was going to take a picture of the agent but my phone was without battery at the moment. As I was compliantly boarding my plane the ticketing agent stops checking customers in, leaves his podium, enters the passenger tunnel and with hostility yells "Excuse me do you have a problem!!?" Besides the embarassment at having to get talked to differently than the rest of the passengers "Jason" was talking to, I turned around in the boarding tunnel because I felt threatend as opposed to being asked an honest question, and responded that "Yes I do have an issue, I have an issue with your attitude with me after I followed your requests and paid for my emotional support animal."

Jason proceeds his reign of ticketing agent power and walkie talkies for his supervisor to come to the gate. Then he looks at me and says "You are not following airline procedure and I did not allow you to take video of me!" WELL ALL OF A SUDDEN HE STOPPED PROVIDING CUSTOMER SERVICE AND BEGAN WITH A MALICIOUS INTENT TO DO WHAT WAS WITHIN HIS CAPABILITIES OF DOING WHICH WAS DELAYING MY BOARDING OF THE FLIGH TO MISS IT. Problem #1, I believe he was trained better than that. But when he asked me if I had an issue but proceeded to accuse me of "not following procedure" to his supervisor then you actually have an issue with me and you are disregarding a paying customers intent to peacefully board a flight, as i was ORIGINALLY DOING BEFORE HE WRONGFULLY ACCUSED ME OF RECORDING HIM.

Supervisor arrives (ill leave her name out because she was just doing her job and providing a run around for the agent to eventually exit the situation and not be there to be questioned) and she asks me whats going on. I tell her what happened. Jason looks at me and closes the boarding door without checking in on us, after I had complied with his requests and after I and my emotional support animal had been allowed to board. Supervisor proceeds to say that she did not want me to board because she did not want me to be in an enclosed space. WHY THANK YOU I DID NOT KNOW I WAS CLAUSTROPHOBIC AS WELL AS HAVING PTSD, GOOD LOOKING OUT MAM MUCH APPRECIATED!!

She reschedules me for a flight two hours later that end up getting delayed. So now my emotional support animal needs to be in his carrier for hours on hours that were not planned for. This was the most ridiculous flight experience i have ever encountered. Thanks Jason!

 – About 9 months ago.

Just flew into Burbank from Phoenix. Got off the plane and got a text our connecting flight was cancelled. The plane needed maintainace (found out by calling SW).
3 hours later flight. No...

Just flew into Burbank from Phoenix. Got off the plane and got a text our connecting flight was cancelled. The plane needed maintainace (found out by calling SW).
3 hours later flight. No compensation for the folks picking us up in Sacramento. They can just wait I guess. Very lower class customer service.

 – About 9 months ago.

I applied for SWA job as an Ramp Agent a few months ago, yup, a few months ago. Their processing the application tooks so long and the recruiter are a joke. And lately, they have some problem with...

I applied for SWA job as an Ramp Agent a few months ago, yup, a few months ago. Their processing the application tooks so long and the recruiter are a joke. And lately, they have some problem with their engine that caught on fire (2/26/2018) out of Salt Lake City. Few of them has a engine problems. So, don't fly with them.

 – About 9 months ago.

Been taking the same flight from STL to PHX Fri. evening for months. Its been departing an hour or more late for weeks. Sure they're working on the runways in Phoenix, so why don't they plan...

Been taking the same flight from STL to PHX Fri. evening for months. Its been departing an hour or more late for weeks. Sure they're working on the runways in Phoenix, so why don't they plan for it and adjust the published departure time accordingly?

 – About 9 months ago.

Waiting for a gate. Why do they say it should be another 5 minutes or so, when they know it’s a lie. And the stupid bells that go off. Is that suppos d to make us feel better? I love the way...

Waiting for a gate. Why do they say it should be another 5 minutes or so, when they know it’s a lie. And the stupid bells that go off. Is that suppos d to make us feel better? I love the way they turn the little blowers off while you sit and bake while waiting. And dont get me stated on the guy next to me........

 – About 9 months ago.

Complete cluster at baggage check at Chicago Midway. Was told by one agent to go to any open counter spot. Only to be told by another that it was closed and to form a line at one of the three agents...

Complete cluster at baggage check at Chicago Midway. Was told by one agent to go to any open counter spot. Only to be told by another that it was closed and to form a line at one of the three agents they had working (took over an hour.)

Southwest has really gone downhill. Between that, a dirty, aging fleet (even the new planes suck...slimline seats are too small and thin as plywood), and the clueless, overweight, mouth breathing, zombie state like pajama pant wearing clientele wallowing around slack jawed with their eyes wide open while holding up the boarding process...no more.

 – About 9 months ago.

I long for the Southwest that once was. Southwest is aging well for its shareholders but less well for its customers....

I long for the Southwest that once was. Southwest is aging well for its shareholders but less well for its customers.

 – About 9 months ago.

That moment you ask for another bag of peanuts and they refuse it to you on a 6 HOUR FLIGHT. Also their boarding sequence while it is faster its living hell for families. This is why I love @JetBlue...

That moment you ask for another bag of peanuts and they refuse it to you on a 6 HOUR FLIGHT. Also their boarding sequence while it is faster its living hell for families. This is why I love @JetBlue and Ill never fly Southwest Again

 – About 9 months ago.

Really bad. Got here two hours before my scheduled flight and I'll be here 12 hours before I board the plane. ...

Really bad. Got here two hours before my scheduled flight and I'll be here 12 hours before I board the plane.

 – About 9 months ago.

Southwest Airlines cancels all flights in Chicago today because they ran out of dicer Hey Stupid Southwest Chicago Managers it’s February in Chicago should you not have been prepared actually a few...

Southwest Airlines cancels all flights in Chicago today because they ran out of dicer Hey Stupid Southwest Chicago Managers it’s February in Chicago should you not have been prepared actually a few weeks ago in January they had problem in Chicago and cancelled flights then they had no dicer also I guess they don’t care about inconvenience to thousands of people shame on you need new leadership at Sw remember Twa and Panam beligerance

 – About 9 months ago.

I took a flight from Mdw to Phx 2 months ago had 65 preboards 60 of them ran off the plane when it landed all ifA customers paying to board First ended up in Rows 10 and back this is becoming more...

I took a flight from Mdw to Phx 2 months ago had 65 preboards 60 of them ran off the plane when it landed all ifA customers paying to board First ended up in Rows 10 and back this is becoming more common in all flights to and from Chicago to Phoenix and gate crew sometimes allows preboards to bring 3 or 4 people with them

 – About 9 months ago.

I bought tickets 2 weeks in advance and paid for the preferred boarding fee for 2 passengers for 2 segments, only to get boarding group C43 when I checked in! Now they tell me I never paid for the...

I bought tickets 2 weeks in advance and paid for the preferred boarding fee for 2 passengers for 2 segments, only to get boarding group C43 when I checked in! Now they tell me I never paid for the upgraded boarding! I sent an email complaint, but judging from the comments on this board they might retaliate by canceling my ticket.

 – About 9 months ago.

10 out of the last 10 southwest flights have been delayed. They just can’t get it together...

10 out of the last 10 southwest flights have been delayed. They just can’t get it together

 – About 9 months ago.

This Airline sucks. They were having a fare sale last summer $59 for a one way ticket Seattle to Sacramento in Sept. I bought the ticket. I got up early the day before the flight at 6 AM so that I...

This Airline sucks. They were having a fare sale last summer $59 for a one way ticket Seattle to Sacramento in Sept. I bought the ticket. I got up early the day before the flight at 6 AM so that I can check in and get in the A group. I tried several times and was not able to check in. so I called customer service and they said the flight was changed to 10:30 AM over two months ago. She said they normally notify the passengers, but for some reason then failed to notify me. I told her I cannot leave at 10:30 because I have a meeting at 9. So I got a refund and had to use my Alaska miles to purchase a new ticket. It cost me 30,000 Alaska Air miles to get a one way ticket. If I wanted to pay for the ticket, it would have cost $360, so I used miles. Normally, a one way ticket would only cost me 7500 miles, but because it was the day before the flight it cost me 30,000 miles.
I informed Southwest that their error cost me an additional 22,500 Alaska Air miles and asked for compensation. They gave me a $75 travel voucher. I told them that was not fair compensation. Even if you price each leg between Seattle and Sacto at their lowest price, $60, four legs would be worth $240. They paid me $75, so I asked for an additional $165. They refused. I wrote a letter to the CEO a rep called me and refused again. I wrote another letter to the CED and they called again and apologized but refused additional compensation. I was not asking for cash. I told them they can give me cash or another voucher for $165, the cheap shit mother f%@kers would not budge, so I have to absorb the loss.

 – About 9 months ago.

I Had a friend fly Southwest from Denver to Houston in early January. The flight down, he said was okay. On the way back from Houston a 4 days later he was diverted to Albuquerque International...

I Had a friend fly Southwest from Denver to Houston in early January. The flight down, he said was okay. On the way back from Houston a 4 days later he was diverted to Albuquerque International Sunport due to a navigation computer issue, he was on the ground 13 hours because the crew had maxed out on fly time and SWA dosn't have extra crews in ABQ, this is the 3rd time he's been diverted due to a mechanical or computer issue in the last 5 months.

He says he would rather book on Frontier or Delta than deal with the extra hassle of SWA.


I Personally refuse to fly Southwest I usually find a cheaper fair on American, Frontier, or United and they have assigned seats.

 – About 10 months ago.

This explains the preferential treatment of SOUTHWEST Airlines not only at SEA but in the whole ATC System!....

South West Airlines, has for years given FREE TRAVEL to the SEA Airport...

This explains the preferential treatment of SOUTHWEST Airlines not only at SEA but in the whole ATC System!....

South West Airlines, has for years given FREE TRAVEL to the SEA Airport Authority Personnel, what's more they ALSO give FREE Travel to ANY FAA Controllers. They have someone whose soul job is to arrange travel for the AIRPORT managers in SEA, as far as the FAA Controller, all they have to do is show their CONTROLLERS ID at the gate and the SOUTHWEST gate agents arrange their travel and let them on the plane.. It's Called "Flash and Dash" it is ILLEGAL.. Southwest has done this for years! They get special handling from the Controllers, and pretty much what ever they want from the Airport Authorities. This is NOT just a SEA issue.
How do I know, I work in the industry and a friends son works at SOUTHWEST! They obviously keep this very HUSH HUSH...

 – About 10 months ago.

Southwest airlines is the airline equivalent of Greyhound. Their boarding process is a horror show. If you don't pay for the upgrade and get a high boarding number you're getting a middle...

Southwest airlines is the airline equivalent of Greyhound. Their boarding process is a horror show. If you don't pay for the upgrade and get a high boarding number you're getting a middle seat. And the regulars on Southwest are just a knotch above degenerate hobos. The woman in the seat in front of us spent the entire flight shitting her pants. FSWA.

 – About 10 months ago.

Southwest Airlines and their employees are horrible to people who suffer from PTSD and like illnesses. The idiotic customer service person( likely a GED) actually berated me regarding some crap about...

Southwest Airlines and their employees are horrible to people who suffer from PTSD and like illnesses. The idiotic customer service person( likely a GED) actually berated me regarding some crap about why my daughter was treated horribly on a recent holiday flight! She was
Pushed to the back and not even allowed to have water to take medication with!

 – About 10 months ago.

Bought early bird checked in 24 hours before flight group b why pay for early bird told I could upgrade to A for 280.00 each way!! Gave Southwest another chance but learned my lesson will NEVER fly...

Bought early bird checked in 24 hours before flight group b why pay for early bird told I could upgrade to A for 280.00 each way!! Gave Southwest another chance but learned my lesson will NEVER fly with them again business class is a joke no upgrades at all!!! This is why Delta is the best!!!!! Sorry I gave them a second chance at least it's a short flight

 – About 10 months ago.

Booked a flight months in advance. When I checked on my flights the day before departure I learned my tickets had been canceled. Contacted customer service and they claimed I canceled them bu neither...

Booked a flight months in advance. When I checked on my flights the day before departure I learned my tickets had been canceled. Contacted customer service and they claimed I canceled them bu neither my wife or myself had canceled the tickets

 – About 10 months ago.

Full round trip used 16,000 points. Took earlier flight back for 24,000 points additional, with promise that the points would be refunded if flight was delayed more than 15mins. Flight was delayed...

Full round trip used 16,000 points. Took earlier flight back for 24,000 points additional, with promise that the points would be refunded if flight was delayed more than 15mins. Flight was delayed 35 mins, called corporate customer relations in Dallas, and they refuse to credit the points back as promised by the check-in desk. Do not trust this company or its employees.

 – About 10 months ago.

Dear Southwest Airlines.

Where is the "LUV"? As a Hearing Impaired applicant trying hard to get the job with Southwest airline as ramp agent. They didn't want to hire me as...

Dear Southwest Airlines.

Where is the "LUV"? As a Hearing Impaired applicant trying hard to get the job with Southwest airline as ramp agent. They didn't want to hire me as deaf worker. So, Dear Southwest Airlines, Where is the "LUV"? There aren't any LUV for all of the customer and other placebo who are trying to have a great time. So, Dear Southwest Airlines, Please change from "LUV" to "H8". Thank you for choosing Southwest Airline with "H8".

 – About 10 months ago.

Emailed me to say my flight was delayed, then cancelled, called customer service and they made me rush to get to the airport urging me the flight was not cancelled and I had a limited time or else I...

Emailed me to say my flight was delayed, then cancelled, called customer service and they made me rush to get to the airport urging me the flight was not cancelled and I had a limited time or else I would be considered a no show. I arrived at the airport and presented my itinerary to the kiosk and they proceeded to inform me that the flight actually was delayed 18 hours. They need to get their f%@king customer service and automatic messaging system on the same page

 – About 11 months ago.

when you call for a reservation, you are forced to listen to a multitude of adds. I guess this is what happens when Herb is no longer in charge. I guess I'll fly United from now on....

when you call for a reservation, you are forced to listen to a multitude of adds. I guess this is what happens when Herb is no longer in charge. I guess I'll fly United from now on.

 – About 11 months ago.

Transfarency, try transparency when the flight is delayed 2 hrs plus and it is now coming from an international location and the website said Texas? What a cluster as usual. Same shit, new year !...

Transfarency, try transparency when the flight is delayed 2 hrs plus and it is now coming from an international location and the website said Texas? What a cluster as usual. Same shit, new year !

 – About 11 months ago.

Again delayed around every major holiday. Blame it on tthe weather again, the airline sucks...

Again delayed around every major holiday. Blame it on tthe weather again, the airline sucks

 – About 11 months ago.

My son and I recently flew from Pittsburgh to Fort Myers. Although my son is 6 years old, I was advised at the time of booking to go ahead and purchase the Early Bird option. When we checked in, I was...

My son and I recently flew from Pittsburgh to Fort Myers. Although my son is 6 years old, I was advised at the time of booking to go ahead and purchase the Early Bird option. When we checked in, I was given boarding position A33 and he was given B3. When I asked the gate agent how this could have happened, she said "sorry, that's what the computer does." So I asked her what should I do? Her response..."board with family boarding at the beginning of the B Group." Ok, why did I pay $30 for Early Bird? I want a refund. "Sorry, no refunds."

Southwest has officially become worse than Spirit. I have over 250k Southwest points, and right now I would trade them for a used piece of gum. God I miss AirTran!!!

 – About 11 months ago.

They canceled my wife and my seats when they got us to Baltimore late even thought the flight out of Baltimore was delayed. Stated that they thought we would be late even
thought we ran our fool...

They canceled my wife and my seats when they got us to Baltimore late even thought the flight out of Baltimore was delayed. Stated that they thought we would be late even
thought we ran our fool heads out to the gate. Told us to get new new tickets to board after a ticket
After two hours of going aftagent ripped our tickets up. Patrick the ticket agent supervisor in Baltimore was very rude as were his subordinates
Basically we had to stay in the airport for 14 hours until the next morning for a rescheduled flight. They did not offer us wife and me ( both 67 yrs old) hotel accommodations.
They said we are on our own. We fly southwest all the time and have a companion pass. After two hours of going back and forth they agreed in secret to get us hotel accommodations

 – About 11 months ago.

Arrived for 6:50am flight - ‘minor’ mechanical issue however we have to wait for part and mechanic to fly in from Baltimore -???? Why? Why would an airport in a major metropolitan area need to...

Arrived for 6:50am flight - ‘minor’ mechanical issue however we have to wait for part and mechanic to fly in from Baltimore -???? Why? Why would an airport in a major metropolitan area need to “fly” parts and mechanics in??? 4 hours later they need another part and we are waiting for that to be flown in .... SW has been unwilling to get another plane to replace defective one and were unwilling to book passengers on flights headed to similar areas. Southwest continues to lie and provide b/s updates on status because they don’t want people to cancel or worse (make them work) rebooking flights. While a cold day there is no weather to speak of and this is simply incompetence on the part of southwest and Islip airport.

 – About 11 months ago.

Southwest airlines sucks....they lost 6 checked bags (all loaded with Christmas presents for a family of 10)!!!! Have ruined kids Christmas! Flight from Milwaukee to Tulsa (via St. Louis) Excuse,...

Southwest airlines sucks....they lost 6 checked bags (all loaded with Christmas presents for a family of 10)!!!! Have ruined kids Christmas! Flight from Milwaukee to Tulsa (via St. Louis) Excuse, after excuse, said because there was a "gate change" in the terminal the "ramp team" didn't get the bags to the departing plane we were on. Ramp "team" dropped the ball and then some. We weren't the only ones. Well over 40 people from Milwaukee where queued up at the baggage claim customer service in Tulsa for the same reason!!!!

 – About 1 Year ago.

I leave my lizards at home next time you see they say no bring and I say f%@k!...

I leave my lizards at home next time you see they say no bring and I say f%@k!

 – About 1 Year ago.


How To Restore A Broken Relationship And Marriage EMAIL; herbalsolutionhome@gmail.com he helped me when my husband was cheating on me his phone number , +13103599685
...


How To Restore A Broken Relationship And Marriage EMAIL; herbalsolutionhome@gmail.com he helped me when my husband was cheating on me his phone number , +13103599685

 – About 1 Year ago.

Worst experience ever. Canceled flight put people on later flight earlier. Staff not responsive. Cost us hundreds of dollars and hours of sleep, terrible situation. No one cares and no one helps....

Worst experience ever. Canceled flight put people on later flight earlier. Staff not responsive. Cost us hundreds of dollars and hours of sleep, terrible situation. No one cares and no one helps. Merry Christmas

 – About 1 Year ago.

Booked beach vacation 2 months ago. Got an email saying my flight was updated. Problem is the flight was updated to departing on thenext day. Called customer service, worthless. Called customer...

Booked beach vacation 2 months ago. Got an email saying my flight was updated. Problem is the flight was updated to departing on thenext day. Called customer service, worthless. Called customer relations, even more worthless. So when they say you can use your points anytime it should say “sort of”. Having to now pay 600 more to move my hotel to the days that Southwest wants me to fly. Worst. Experience. Ever.

 – About 1 Year ago.

Southwest cancelled my flight with 24hrs notice. They sent an email, but there was no information for who to call or how to reschedule. In the email, they wrote that I qualify for a refund for any...

Southwest cancelled my flight with 24hrs notice. They sent an email, but there was no information for who to call or how to reschedule. In the email, they wrote that I qualify for a refund for any unused portions of my trip - how generous.

I then called to reschedule but the customer service rep tells me that my flight actually isn't cancelled (2hrs after the original email). I check the website and, indeed, the flight is still on the schedule. The customer service rep tells me that maybe there were multiple people with my email address and I got their notification (this is insane!).

So I go to check in a few hours later, but my flight was actually cancelled. Its bizarre that an automated email would be sent out before an automated website is updated. It's like the IT dept tried to design a system that would sow the most confusion as possible.

Garbage airline - avoid

 – About 1 Year ago.

Code: VMPUZ
Was 7 minutes late for boarding and told we can not help you, although plane still at gate for boarding. Making me wait for next flight. SWA butt-suckers. No latirude whatsoever,...

Code: VMPUZ
Was 7 minutes late for boarding and told we can not help you, although plane still at gate for boarding. Making me wait for next flight. SWA butt-suckers. No latirude whatsoever, jerks.

 – About 1 Year ago.

Friday arrived in Oakland one luggage on the belt two missing.

I was told it was my fault.

Asked to speak to a supervisor, took 8 calls four yells and 2 hours later

Friday arrived in Oakland one luggage on the belt two missing.

I was told it was my fault.

Asked to speak to a supervisor, took 8 calls four yells and 2 hours later

some adult agreed and my luggage is going to be here at 11-3 am.

Oh yes. If I am not up the luggage will never get delivered again.

love Southwest Airlines. I should apply for a management job!

 – About 1 Year ago.

Friday arrived in Oakland one luggage on the belt two missing.

I was told it was my fault.

Asked to speak to a supervisor, took 8 calls for yells and 2 hours later

Friday arrived in Oakland one luggage on the belt two missing.

I was told it was my fault.

Asked to speak to a supervisor, took 8 calls for yells and 2 hours later

some adult agreed and my luggage is going to be here at 11-3 am.

Oh yes. If I am not up the luggage will never get delivered again.

love Southwest Airlines. I should apply for a management job!

 – About 1 Year ago.

I am a business person and used to take Southwest all the time. I use this airlines as last resort now. Flights are always delayed and the newer planes are terrible with thin seats and no legroom. ...

I am a business person and used to take Southwest all the time. I use this airlines as last resort now. Flights are always delayed and the newer planes are terrible with thin seats and no legroom.

 – About 1 Year ago.

Ghetto ass airline, they SUCK. We can’t even print out freaking boarding passes. I checked in online, it suggested I print my boarding passes so I go to do so, o lu for it to say “this page...

Ghetto ass airline, they SUCK. We can’t even print out freaking boarding passes. I checked in online, it suggested I print my boarding passes so I go to do so, o lu for it to say “this page doesn’t support printing.” What the actual f%@k?! My cheap ass husband is never booking our flights again, because if he EVER attempts to get me to fly with them ever again I promise I will divorce his ass. And no assigned seating? Come the hell on, Southwest. Get your shit together you scumbags.

 – About 1 Year ago.

Boarded a flight to Buffalo at Chicago Midway. They then said they needed the plane somewhere else so off boarded everyone to another Gate. No updates, no new departure time. Why would you board plane...

Boarded a flight to Buffalo at Chicago Midway. They then said they needed the plane somewhere else so off boarded everyone to another Gate. No updates, no new departure time. Why would you board plane in first place ?

 – About 1 Year ago.

11/5/17 SWA flight 4479 departing STL to DEN was cancelled shortly after plane arrived at STL. Ticket counter claimed is was weather and said there was no other direct flight available until 11/7. ...

11/5/17 SWA flight 4479 departing STL to DEN was cancelled shortly after plane arrived at STL. Ticket counter claimed is was weather and said there was no other direct flight available until 11/7. They said the only way to get home was to fly to Tulsa that night and stay the night on our dime, then fly home 11/6 late evening. We took the flight to Tulsa paid for 2 hotel rooms out of our pocket due to size of group. Finally home 11/6 8pm after over $400 in room, meal expenses, and incidentials as all our bags were checked and we could not get them back without missing Tulsa flight. We spent over 24hrs living out of backpack with only the clothes on our back without even a sorry from SWA.

Found out that the flight was cancelled due to inbound "Crew Restrictions" and SWA did not have another crew to fly the remaining. This is not a "Force Majeure" factor and SWA should have covered all passengers incurred lodging and meals costs for this cancellation!

If you were on this flight contact customer relations 1-855-234-4654 option 5 and demand compensation!

The flight crew on the 11/5 SWA #166 STL to Tulsa was more than awesome giving us extra food and drinks to try to help. They were great even though the rest of SWA experience sucked at STL on 11/5/17.

 – About 1 Year ago.

Arrived at 3am for my flight
And at 7 am they told us delay till 8 then 9 now 1 wtf
Ruined our plans cocmpletely

Worst decision flying here
So upset not worth my...

Arrived at 3am for my flight
And at 7 am they told us delay till 8 then 9 now 1 wtf
Ruined our plans cocmpletely

Worst decision flying here
So upset not worth my time at all
I lost so much money because of this delay

This is outrageous and poorly managed

Rethinking ever flying with them again at all even my flight home will be canceled

 – About 1 Year ago.

Inbound flight delayed an hour, no reason given, caused a missed connection that took 2 days to remedy, return flight got cancelled without warning, cause, or notification. My wife and I had to rent a...

Inbound flight delayed an hour, no reason given, caused a missed connection that took 2 days to remedy, return flight got cancelled without warning, cause, or notification. My wife and I had to rent a car and drive the 11 hours home. These guys are clowns and I hope they go under.

 – About 1 Year ago.

I hate southwest its just so bad the wifi is terrible and the planes really just a 737 UGH...

I hate southwest its just so bad the wifi is terrible and the planes really just a 737 UGH

 – About 1 Year ago.

So I had 500$ travel credit in my name but stupid southwest decided to put only 1 year limit so I lost all that stupid money. I'm so mad!!!!! SOUTHWEST NO MORE, I WILL NOT BE YOUR...

So I had 500$ travel credit in my name but stupid southwest decided to put only 1 year limit so I lost all that stupid money. I'm so mad!!!!! SOUTHWEST NO MORE, I WILL NOT BE YOUR CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 1 Year ago.

Another delay. No more for me. I will never waste another day waiting on swa to get their shit together....

Another delay. No more for me. I will never waste another day waiting on swa to get their shit together.

 – About 1 Year ago.

I arrived at an airport a few hours before my departure. I hardly ever fly SW so this is a farily new experience. I went up to the counter to check in. The lady there said another flight to my...

I arrived at an airport a few hours before my departure. I hardly ever fly SW so this is a farily new experience. I went up to the counter to check in. The lady there said another flight to my destination was leaving in (something like) 45 minutes, would I prefer to be on the earlier one? I thought why not? She replied that was good because the earlier flight was less then half filled but mine was over-sold, and they would have to be giving out vouchers. As she printed up my ticket she said: "that will be $297. Shocked, I asked could she repeat, and she stated it was the price of the earlier flight minus what I paid for mine. I wasn't about to pay a penny, and told her forget it, I would wait for mine. I saw the earlier one take off, with about 30 people on it, and on mine, they handed out three (3) THREE HUNDRED DOLLAR vouchers for those that were kicked off the over-sold flight. What!?!?!?!? What kind of business practise is that!?!?!? First, trying to get money out of me for the earlier flight.... OK, if the price is more for that one I choose to wait, no issue, but to pay people on the over-sold flight instead of covering the cost of me going earlier? What a messed up organization.

 – About 1 Year ago.

f%@k this shitty airlines...

f%@k this shitty airlines

 – About 1 Year ago.

Worst f%@king boarding process ever. Rudest flight attendants ever. Worst gate agents ever. They’ve all become complacent, terse and lazy as SWA’s lackluster processes and procedures allow them to...

Worst f%@king boarding process ever. Rudest flight attendants ever. Worst gate agents ever. They’ve all become complacent, terse and lazy as SWA’s lackluster processes and procedures allow them to be. I’ll pay extra just to never fly Southwest again. I’ve flown a lot and Southwest is the worse by far! Spirit Airlines is shitty and they would get a 5 star review any day of the week over SWA.

 – About 1 Year ago.

As a current Southwest Airlines employee that has worked in three different departments I can tell you that Many of the management staff and leaders are assholes. I am a ten year employee that has...

As a current Southwest Airlines employee that has worked in three different departments I can tell you that Many of the management staff and leaders are assholes. I am a ten year employee that has had to jump through hurdles my entire career And this is not just me it is many of them employees that I have worked with that feel the same way. The benefits are great but the leadership has changed in recent years. Things have changed since herb stepped down I don’t know if corporate knows about these changes or if the only thing they care about is keeping the stock prices up. The problem is they get you locked in when you look for another job you are starting all over again. It is definitely a hostile environment and they are quick to pull the trigger on you but the man that you provide The highest level of service to the customers or LUV as they call it. I truly care about my customers but don’t feel that the management cares about me they are quick to turn on you even over things that are not your fault. I understand why many people are tired of the lack of service and feel it trickles down from bad call center leadership and airport leadership. The supervisors are all new young guns following the demands of the old heads there needs to be changed many of the managers are 20+ year employees that forgot what it’s like to be a human being and are driven by numbers not by the people. You can have the best 401(k) and great flight benefits but when people are miserable at work because of the way they are treated they are going to lose the site that the customer is the most important part of the company and this is very sad. My apologies to all of you that experience unfortunate mistreatment. As long as I am an employee and who knows how long that will be I will provide the best customer service possible and apologize for the ones who don’t.

 – About 1 Year ago.

Ever get harassed by their air security for no fkkng reason? I had one literally follow me home because I wouldn’t be his “friend”...WTF....

Ever get harassed by their air security for no fkkng reason? I had one literally follow me home because I wouldn’t be his “friend”...WTF.

 – About 1 Year ago.

Literally can't even keep their jets in working condition long enough to have a single flight without delays. Garbage airline. ...

Literally can't even keep their jets in working condition long enough to have a single flight without delays. Garbage airline.

 – About 1 Year ago.

I flew SWA last fall had no delays. It was round trip Denver to Midland Texas with a connection in Dallas. Out of the 4 flights one was so old and filthy I felt like I was on the ghetto bus in New...

I flew SWA last fall had no delays. It was round trip Denver to Midland Texas with a connection in Dallas. Out of the 4 flights one was so old and filthy I felt like I was on the ghetto bus in New Orleans back in in 1950s. My father used to work for TWA as a lead mechanic, when I told him this, and that looking out of my window the engine mount was lifting up loose from the top of the wing, he laughed, and said "There is no excuse for this, but that is what you get when you fly cheap. Some airlines don't even have ground crews at all airports and depend on other airlines if there is a suspected problem." So don't fly cheap fly one of the big airlines.

 – About 1 Year ago.

We will no longer fly on Southwest. There are so many delays that it takes an entire day to fly from Seattle to Burbank. Not worth taking a flight with connections, because every leg of the trip will...

We will no longer fly on Southwest. There are so many delays that it takes an entire day to fly from Seattle to Burbank. Not worth taking a flight with connections, because every leg of the trip will be delayed.

 – About 1 Year ago.

Swa you suck!!!!!!!!!...

Swa you suck!!!!!!!!!

 – About 1 Year ago.

Have now spent an hour on the ground waiting for SW to figure out who is on the plane. That is absolutely clueless! Avoid them like the plague. ...

Have now spent an hour on the ground waiting for SW to figure out who is on the plane. That is absolutely clueless! Avoid them like the plague.

 – About 1 Year ago.

Spent an entire day at the airport because Southwest couldn't get a plane to take us home they continually bump the departure time. Now their excuse is that they don't have a pilot to fly the...

Spent an entire day at the airport because Southwest couldn't get a plane to take us home they continually bump the departure time. Now their excuse is that they don't have a pilot to fly the plane

 – About 1 Year ago.

SW had a passenger forcibly removed from one of their because they had a bad allergy to dogs and there were two dogs on the plane the passenger (a human) had to provide documentation of her allergy...

SW had a passenger forcibly removed from one of their because they had a bad allergy to dogs and there were two dogs on the plane the passenger (a human) had to provide documentation of her allergy but they do not require any documentation for the two purported "service animals" Southwest Sucks!

 – About 1 Year ago.

Yes! Jackie who works the gate at BUF is extremely rude and is very unprofessional with travelers. She should be fired! ...

Yes! Jackie who works the gate at BUF is extremely rude and is very unprofessional with travelers. She should be fired!

 – About 1 Year ago.

Worst Southwest employee, works at the gate in Buffalo/Niagara BUF. Her name is Jackie. ...

Worst Southwest employee, works at the gate in Buffalo/Niagara BUF. Her name is Jackie.

 – About 1 Year ago.

South West is Balls, just straight up Balls. I hope they go under, just because....

South West is Balls, just straight up Balls. I hope they go under, just because.

 – About 1 Year ago.

SWA destroyed my Tumi garment bag and basically refuses to take care of it. They continue to send my to Ryan's Luggage which is non responsive. When you attempt to contact Southwest about it they...

SWA destroyed my Tumi garment bag and basically refuses to take care of it. They continue to send my to Ryan's Luggage which is non responsive. When you attempt to contact Southwest about it they will refer you back to the baggage claim center. When you contact the baggage claim center AGAIN, they prefer back to Ryan's Luggage.
This is a cluster F##k.

 – About 1 Year ago.

Southwest Airlines No More

I booked a flight from Baltimore to LA in March for an August trip.

Was on their A list until on my return ..........Flight cancelled due to...

Southwest Airlines No More

I booked a flight from Baltimore to LA in March for an August trip.

Was on their A list until on my return ..........Flight cancelled due to weather
New flight I was now C32

When I got on the plane I asked the steward if there were any two seats together in the back

He said loudly "Honey, you're a C" To which I said no more Southwest

He also would go to the front of the plane and scream into mic making everyone jump! How could Southwest hire such a low life

 – About 1 Year ago.

Stuck in this Southwest Airlines hell. Landed in Sacramento from PDX then was told we missed our connecting flight and needed to exit the plan only to be told you would be better accommodated in...

Stuck in this Southwest Airlines hell. Landed in Sacramento from PDX then was told we missed our connecting flight and needed to exit the plan only to be told you would be better accommodated in Chicago. So was ask to re board the same plane. Crossing my fingers we can get out of Denver but mostly we will miss another connection as where still just sitting in the plane at the terminal...

 – About 1 Year ago.

Stuck in this Southwest Airlines hell. Landed in Sacramento from PDX then was told we missed our connecting flight and needed to exit the plan only to be told you would be better accommodated in...

Stuck in this Southwest Airlines hell. Landed in Sacramento from PDX then was told we missed our connecting flight and needed to exit the plan only to be told you would be better accommodated in Chicago. So was ask to re board the same plane. Crossing my fingers we can get out of Denver but mostly we will miss another connection as where still just sitting in the plane at the terminal...

 – About 1 Year ago.

Southwest Sucks ASS. Never been on a flight that has left on time. Booked a 1 stop flight from PDX-GRR, had to de-board the first plane due it being old and not well maintained. Then after 3 hours...

Southwest Sucks ASS. Never been on a flight that has left on time. Booked a 1 stop flight from PDX-GRR, had to de-board the first plane due it being old and not well maintained. Then after 3 hours finnialy get aboard another plane now with 3 STOPS might make to GRR have fealling this hell is only starting

 – About 1 Year ago.

I don't fly them because they are expensive....

I don't fly them because they are expensive.

 – About 1 Year ago.

6 of 6 SW fights delayed. I will walk before I book with these clowns again. Cute slogans don't cover for incompetence....

6 of 6 SW fights delayed. I will walk before I book with these clowns again. Cute slogans don't cover for incompetence.

 – About 1 Year ago.

New gates at fll empty but. sitting on tarmac for 30 mins.

...

New gates at fll empty but. sitting on tarmac for 30 mins.

 – About 1 Year ago.

My son is 15 and this is his first flight alone. He had a 4:30 pm flight out of Dallas to Tulsa. He got to the airport at 3:00pm. Finally after delay afret delay it is now 3:00 am and his flight is...

My son is 15 and this is his first flight alone. He had a 4:30 pm flight out of Dallas to Tulsa. He got to the airport at 3:00pm. Finally after delay afret delay it is now 3:00 am and his flight is canceled until next day at 10:30. I said are you going to put him in a hotel. They said southwest doesn't do that. American dis for me. You suck southwest you cheap bastards. My son will have sat at the airport for 20 hours without any food or water because he is our of money because he didn't realize this could happen. This mama bear is pissed.

 – About 1 Year ago.

I think I may chose Spirit before booking SW ever again. Aug 4 they delayed our first leg so we would of missed our connection. So we spent almost $200 on train tickets to get from Philly to BWI so...

I think I may chose Spirit before booking SW ever again. Aug 4 they delayed our first leg so we would of missed our connection. So we spent almost $200 on train tickets to get from Philly to BWI so we wouldn't waste 3 days of a one week vacation. They still have yet to take responsibility for completely screwing up, no meal or drink vouchers and no apology. One customer service rep blamed the traveler for not coming 2.5 hrs prior to boarding when we were standing in a 2+hr line for rebooking and between PHL and BWI they cancelled or had serious delays. Also- nice try blaming the weather when the other airlines weren't even close to cancelling what SW cancelled. I didn't even get a notification of the first delay until 30 min prior to when we were supposed to board. Next time I think I'd rather just pay for my bags. It's one thing to completely screw up, it's another to lie about it and blame your customers. Maybe they should go back to just flying the southwest direction, you're not Delta or United and clearly you'll never be up there either.

 – About 1 Year ago.

Any trip under 400 miles you can generally get there faster by driving than by flying Southwest once you factor in their average flight delay. A-List frequent flyer. My $330 OC to Vegas flight is...

Any trip under 400 miles you can generally get there faster by driving than by flying Southwest once you factor in their average flight delay. A-List frequent flyer. My $330 OC to Vegas flight is delayed as usual. Tried to change flights at airport to a slightly less late flight. Gate agent said it would be $225 more. $555 OC to Vegas?
Low fare airline my @$$. Once I burn off the tickets I have already bought I'll just start driving back and forth.

 – About 1 Year ago.

A fithly, repugnat proletariat bus in the sky, used by waddling mouth breathers, poverty-stricken laborers, and clueless 20 somethings. An insult of a rewards program, a black-friday-like free for all...

A fithly, repugnat proletariat bus in the sky, used by waddling mouth breathers, poverty-stricken laborers, and clueless 20 somethings. An insult of a rewards program, a black-friday-like free for all for seating, a notable lack of anything approaching biz or first class, and staff who are better suited to being camp counselors than airline employees..the endless and cringey cornball jokes..the dirty planes, the insane routing..everything about is a c*nt-smear.

 – About 1 Year ago.

Southwest eats chodes for breakfast, assholes for lunch, and dried labia for dinner. Then they follow it with a tall glass of gayness and douchebaggery for dessert....

Southwest eats chodes for breakfast, assholes for lunch, and dried labia for dinner. Then they follow it with a tall glass of gayness and douchebaggery for dessert.

 – About 1 Year ago.

I fly weekly from SNA to SFO, first flight in the morning. Last Monday when I got to the gate, it says delayed. Then after one hr, all a sudden the flight got cancelled. The reason it gave us is that...

I fly weekly from SNA to SFO, first flight in the morning. Last Monday when I got to the gate, it says delayed. Then after one hr, all a sudden the flight got cancelled. The reason it gave us is that the weather condition at SFO (heavy fog). Although my colleagues work at SSF said the sky was clear.
Guess what, this morning my flight was cancelled again! What I being told is that “because of curfew”. Bullshif! First of all, if there is a curfew, why you even sell 6:50 am flight? Plus, there is a 6:45 am flight to San Jose took off just fine! I have several upcoming flights, same time. I am so worried if this is going to happen every Monday morning!

 – About 1 Year ago.

Incredibly disorganized airline. I had a flight cancelled at a connection city despite them ensuring me 3 hours before that it would NOT be cancelled and it would just be delayed. They have a...

Incredibly disorganized airline. I had a flight cancelled at a connection city despite them ensuring me 3 hours before that it would NOT be cancelled and it would just be delayed. They have a Customer Service Commitment on line that states that if for any reason they do not perform as scheduled you can get a refund on the remainder portion of your flight. My flight costs close to $850 and had 3 of 4 flights so I assumed I could get back about 200 dollars and I purchased another ticket from a different airline as they were so disorganized that they could not accommodate me for a full day (and they have no affiliated airlines so you are stuck with only SW flights). The customer service rep stated that the remaining portion of my equal distance 4 flights with one remaining was $5. She stated that the only remaining balance were the taxes???? She could not explain this to me and the same flight was selling for $433.

SW Airlines as an absolute Shit-Show.

 – About 1 Year ago.

8:30 pm flight MKE to BOS. By noon they said delayed to 11 pm. At 11 they tell us our plane is coming from Denver, just took off, now delayed until 1 or 1:30. Tell us not to worry, crew is lined up,...

8:30 pm flight MKE to BOS. By noon they said delayed to 11 pm. At 11 they tell us our plane is coming from Denver, just took off, now delayed until 1 or 1:30. Tell us not to worry, crew is lined up, all set. At 1 (yeah, that's 1 am) the plane lands and they cancel our flight, crew timed out. So all stuff they knew hours ago, or should have if they cared. No flights available for two days. Southwest sucks.

 – About 1 Year ago.

Poor planning. Flight late out of San Jose. Connection in Las Vegas is now 1 hr 45 minutes late and no leaving in sight. Yes, the plane is here, but yet again, SW doesn't have a crew. ...

Poor planning. Flight late out of San Jose. Connection in Las Vegas is now 1 hr 45 minutes late and no leaving in sight. Yes, the plane is here, but yet again, SW doesn't have a crew. They're supposed to land in "20" minutes, How hard is it to actually coordinate schedules?

 – About 1 Year ago.

Southwest customer experience is dropping like a red balloon. Short of flying their buses head first into the earth, they could not do a worse job. I'm supposed to be in Chicago this weekend... ...

Southwest customer experience is dropping like a red balloon. Short of flying their buses head first into the earth, they could not do a worse job. I'm supposed to be in Chicago this weekend... just as I was supposed to be in Chicago a few weekends ago. But alas, Southwest cancels the flights and has no ability to re-book. I'm an A-Plus preferred customer - but it means nothing more than getting boarding position #21 as opposed to maybe position #34 (and when the flights don't go, does boarding position really even matter?). Southwest absolutely sucks. On another recent disastrous flight with Southwest, I spoke with customer service (all they do is apologize - but their apologies ring hollow because nothing changes). The customer service representative actually responded to my complaints by saying "but sir, we're still really good on the west coast". Really??? Beyond the stupidity of that reply, it also tacitly acknowledges that their service level everywhere but the west coast is not good. As for last night, they finally canceled our flight from Newark to Chicago at 1am in the morning (it was scheduled for 9:55pm). Further, they plane was still sitting in Chicago, so they must have known for some time that the crew would become ineligible, but kept us at the airport most of the night. While southwest cannot control weather events and certain FAA constraints, they can control the quality and effectiveness of communication (toddlers communicate better) and they can structure their operations so that every fly on their jet windshields doesn't cause their entire grid to collapse. Southwest needs to go bankrupt - put those people out of work and let another airline get into Chicago midway... perhaps a new airline staffed with people that are more innovative and willing to work smarter/harder.

 – About 1 Year ago.

I am former unsatisfied Southwest customer as of this morning. I should be in Vegas now but because of the weather and more importantly incompetent resource allocation management of the Southwest...

I am former unsatisfied Southwest customer as of this morning. I should be in Vegas now but because of the weather and more importantly incompetent resource allocation management of the Southwest management at BWI Airport I am not going this weekend at all . They kept us at the gate for 3 hours and offered little details or professional courtesy that they used to be known for before they became too big. I finally heard about the flight being canceled not from a human being but by email alert on my phone. They also said good luck getting booked on our oversold overbooked flights for later today. I no longer trust Southwest and will not if I can help it fly with them again. Air travel has become more of a hassle to me then it is worth . With the news stories about several of the other airlines and the way they treat people I guess Soutthwest has now joined the big boys as jerks and have said screw customer service.

 – About 1 Year ago.

I can't... I just can't.... Been on hold for 3 hours. Trying to meet up with my family for a weekend getaway. Want to get away? Get away from SW, like now. Family flew united and are...

I can't... I just can't.... Been on hold for 3 hours. Trying to meet up with my family for a weekend getaway. Want to get away? Get away from SW, like now. Family flew united and are already there, me... I'm still on hold because the website wont let me change my ticket from the canceled flight.

 – About 1 Year ago.

I will never fly SW airlines again. Their customer service is disgustingly nonexistent. Had a flight booked home to get to termianlly ill parent, computer problems, flight cancellations and delays....

I will never fly SW airlines again. Their customer service is disgustingly nonexistent. Had a flight booked home to get to termianlly ill parent, computer problems, flight cancellations and delays. Tried blaming the weather. Stuck sitting in an airport (Tampa and tjen Chicago), no accomodations, for 2 full days. Basically everyone is just shit out of luck. Don't know when I will be home.

 – About 1 Year ago.

So I had a 2 part flight. First leg went fine other than a problem passenger who tried to shove me out of the aisle on debarking.

2nd leg though- first delayed for 2 hours. Then just...

So I had a 2 part flight. First leg went fine other than a problem passenger who tried to shove me out of the aisle on debarking.

2nd leg though- first delayed for 2 hours. Then just when I am going to grab something to eat they say boarding in 20 mins.

OK so I go hungry . People are being polite about my wheelchair and getting me onto the plane. UNTIL!!!

The attendant tries to take my frickin CANE away from me. They want it in the overhead bin. Theguy is a real asshole about it to. I get snarky backtalk from him. When I point out to him that I can't stand safely without it he tries to tell me the FAA prohibits canes. Which is bull - I ALWAYS travel with a cane and have, over the years, witnessed hundreds, if not thousands, of similarly equipped passengers. I have NEVER seen a cane confiscated and indeed on leg 1 of this trip no one batted an eyelash at mine. And I sat on the aisle on that flight as well.

He told me I could only keep it if I collapsed it (It does NOT collapse but without it , *I* certainly do).

I refused to give it up and he finally forced me into a window seat where I will now present a MUCH MUCH greater inconvenience to my seatmates when I am forced to crawl over them CANE and ALL in order to get to the bathroom. multiple times. Because side effect of metformin.

Thanks, Southwest. Now we know you hate fat people AND crippled people.

 – About 1 Year ago.

Southwest Airlines is undependable. I fly to San Diego from Oakland frequently. Usually the flight from Oakland is on time. I say "usually" as I have experienced frequent delays there as well....

Southwest Airlines is undependable. I fly to San Diego from Oakland frequently. Usually the flight from Oakland is on time. I say "usually" as I have experienced frequent delays there as well. San Diego is another story. While stating "everytime" I fly from San Diego to Oakland there is a delay might be a slight overstatement, it wouldn't be by much. What is it with San Diego? Inevitably I get the "Your flight is delayed" text early in the day and the delay just keeps getting longer as the day progresses. I have reached a point where I may book a one-way flight from Oakland and then rent a car to drive back to the Bay Area. At least I could depend on the rental car. Come on Southwest, let me in on the secret about San Diego.

 – About 1 Year ago.

Southwest just cancelled a flight and provided no reason as to why, and they simply ignore everyone's inquiry as to what happened. Incredibly rude and arrogant people that work there. This is a...

Southwest just cancelled a flight and provided no reason as to why, and they simply ignore everyone's inquiry as to what happened. Incredibly rude and arrogant people that work there. This is a reflection of how management feels about their customers, and this is the true image of Southwest.

 – About 1 Year ago.

Trip to Jacksonville leaving Houston Hobby. Flight was supposed to depart at 2020. No pilot shows up for duty and now the flights delayed until 2200. For some reason I don't believe this flight is...

Trip to Jacksonville leaving Houston Hobby. Flight was supposed to depart at 2020. No pilot shows up for duty and now the flights delayed until 2200. For some reason I don't believe this flight is departing tonight.

 – About 1 Year ago.

SW Computer meltdown Sunday July 23, OAK. SW personnel who could NOT speak English were assigned to "direct" customers. SW female announced in loud voice, "YOU LEPOLA". I said,...

SW Computer meltdown Sunday July 23, OAK. SW personnel who could NOT speak English were assigned to "direct" customers. SW female announced in loud voice, "YOU LEPOLA". I said, "What!?" Answer: "YOU LEPOLA!" Have I been insulted by SW Airline????🙄

 – About 1 Year ago.

"Foremost, we want you to know that it is never our wish to inconvenience our valued Customers." Really? So, please explain why you made the approximately 180 valued customers on flight #3251...

"Foremost, we want you to know that it is never our wish to inconvenience our valued Customers." Really? So, please explain why you made the approximately 180 valued customers on flight #3251 (BWI to IND, through Chicago, on Fri., July 21) wait for over an hour at the gate for 4 other people, knowing a storm was approaching. Had you departed on time, 180 valued customers would not have had to sit at the end of the runway in that storm for another hour. Had you departed on time, 180 valued customers would not have hit that wind shear at Indy. Had you departed on time, 180 valued customers would not have been low on fuel. Had you departed on time, 180 valued customers would not have been diverted. Had you departed on time, 180 valued customers would not have all been abandoned in Cincinnati. (P.S. it was also a nice touch that you left an unaccompanied minor alone and in tears.) Had you departed on time, 180 valued customers would not have been left to roam the Cincinnati airport directionless and without information or guidance. Had you left on time, I would not have had to rent a car to get myself home in order to take medication for a chronic health issue. Due to this epic fail, and the unsatisfactory "customer relations" experience I had this morning, I will no longer be flying on Southwest. I will be giving my money to an airline that can demonstrate some true competency in operational decision-making and, if mistakes do happen, will fully compensate valued customers for the inconvenience.

 – About 1 Year ago.

Another southwest delay. 15 legs, 15 delays. Their service has really gone downhill the last 2 years. Companion pass holder that flies regularly....

Another southwest delay. 15 legs, 15 delays. Their service has really gone downhill the last 2 years. Companion pass holder that flies regularly.

 – About 1 Year ago.

July 21, 2017 Flight from Portland delayed takeoff because the pilots iiPad wasn't working, so they could not take off. WTF? Since when do they depend upon tablets to fly an aircraft? Because of...

July 21, 2017 Flight from Portland delayed takeoff because the pilots iiPad wasn't working, so they could not take off. WTF? Since when do they depend upon tablets to fly an aircraft? Because of this ineptitude, we hit thunderstorms in Denver, circled the airport until we almost ran out of fuel, and were diverted to a dinky little airport in NW Nebraska. Sat on the tarmac for an hour, waiting to refuel. After that lost hour, the pilot announced we had to "wait for refueling" and "paperwork" (perhaps that pesky iPad not working again? SMH) which took another hour! He kept saying "10 more minutes". The two hour flight wound up taking 9 hours. They finally arrived in Denver, but of course, almost everyone missed their connecting flights. It was total chaos as hundreds tried to rebook. The so-called "Customer Service" representatives movedT at glacial speed. Denver is out in the flatlands, one hotel (fully booked of course) so we are stuck in this absurdly provincial airport:?nothing open, no food anywhere. Haven't eaten for over 13 hours. We personally stuck until 4 PM waiting to get a flight out of here; I have heard even worse from oher customers who can't get oyt until Sunday! There are children, senior citizens, handicapped folks all trying to rest on this filthy airport floor. I asked for cots for at least the kids and old folks, to which they responded, "we have none." End of. No apologies, no compassion. Southwest was once a decent airline. Those days are over; they are just another crappy money-grubbing company who pretends to be concerned about their customers. Never again. Update: it is now 3:00 A.M and a Southwest lackey just handed out cans of warm water - gee, that makes up for everything! NOT

 – About 1 Year ago.

Southwest blows. Paid for business select ticket then my flight is cancelled and rebooked. When the gate agent re-books the flight he does not re-book my seat in business select and no one can change...

Southwest blows. Paid for business select ticket then my flight is cancelled and rebooked. When the gate agent re-books the flight he does not re-book my seat in business select and no one can change it nor has anyone offered any type of refund. There are seats available in business select. UNBELIEVABLE

 – About 1 Year ago.

I have never ever had a single thing to complane about .

SWA is the BEST...

I have never ever had a single thing to complane about .

SWA is the BEST

 – About 1 Year ago.

You must be kidding! In DC we had to put on our own luggage tags! I was surprised by it all! At the counter employe not busy told me to step aside until I had placed my luggage tag on my bag

You must be kidding! In DC we had to put on our own luggage tags! I was surprised by it all! At the counter employe not busy told me to step aside until I had placed my luggage tag on my bag
What next we also weigh it and place it on the belt?

 – About 1 Year ago.

I DID LOVE Southwest, but now I have changed my mind. I had three different agents, on three different days...play "dumb" when trying to use vouchers and credits. I SWEAR they have been...

I DID LOVE Southwest, but now I have changed my mind. I had three different agents, on three different days...play "dumb" when trying to use vouchers and credits. I SWEAR they have been trained to do so...because they had me asking all the questions as they sat there silent..."you wanna do whaaaaaa?" Me.."book a flight using my credits". SW.."you have credits? What do you mean credits....like a voucher or something?" This went on for days as I had to hang up due to not having enough time to wait for a half hour callback and then argue with the agent over a half hour. I got so frustrated that I hung up and call back next day. Worse then! Flights had all jumped up in price AND agent couldn't get my codes to work. I hung up...went online and got codes to work just fine....but prices had now jumped a THIRD time. Agent said she would hold seat, but not price. I called...on hold half hour and phone hangs up. Just got through again after small wait and agent played dumb game with me (saying they have no idea what credits I have) but plugged in my codes....they worked...and I'm ok. She was also able to give me price I was quoted when I started....meaning that they CAN ADJUST PRICES because she did it for ME..I'm just pissed it took up so much of my time and shouldn't have. I know I have lots of credits from cancelled flights, but no idea how much because there are no records of anything. MAKE SURE you treat your SWA account like a bank ledger cuz they are going to play dumb and hope you screw up.

 – About 1 Year ago.

MDW and SWA has something very common .. they both suck .. Avoid both if you can ..I missed my connection on last flight out to DTW and couldn't find a decent place in MDW to sleep...

MDW and SWA has something very common .. they both suck .. Avoid both if you can ..I missed my connection on last flight out to DTW and couldn't find a decent place in MDW to sleep

 – About 1 Year ago.

Funny how everyone on here complains about SWA. They have some of the best/nicest people. So what If their flights are always delayed and you have to elbow your way to a seat. Their crews are...

Funny how everyone on here complains about SWA. They have some of the best/nicest people. So what If their flights are always delayed and you have to elbow your way to a seat. Their crews are awesome.

 – About 1 Year ago.

Southwest rudely bumped my elderly handicapped wheelchair bound Mom along with her service dog off of a flight from Hartford to Orlando this morning...they said too many people. WTF?????Rebooked via...

Southwest rudely bumped my elderly handicapped wheelchair bound Mom along with her service dog off of a flight from Hartford to Orlando this morning...they said too many people. WTF?????Rebooked via Baltimore and 4 hours later. No apologies or compensation!!

 – About 1 Year ago.

How about a Southwest agent instructing me to purchase a blanket for my 10 year old unaccompanied minor because she was cold and then refusing to budge even after I told her I had no funds for such...

How about a Southwest agent instructing me to purchase a blanket for my 10 year old unaccompanied minor because she was cold and then refusing to budge even after I told her I had no funds for such purchase. After contacting SW for an apology and the 15.00 I spent on a blanket, they refused but did offer me a 50 dollar credit. Assholes.

 – About 1 Year ago.

On a delayed flight to Nashville cause they pulled the plane out of the hanger and they didn't know it was going to be hot. Flying from Houston. ...

On a delayed flight to Nashville cause they pulled the plane out of the hanger and they didn't know it was going to be hot. Flying from Houston.

 – About 1 Year ago.

Seriously do not book delaywest airlines out of Dallas, especially if you have to connect. Delays are very frequent there for ambiguous reasons. I've been delayed 3x in a month! Going back to...

Seriously do not book delaywest airlines out of Dallas, especially if you have to connect. Delays are very frequent there for ambiguous reasons. I've been delayed 3x in a month! Going back to American way more reliable. No wonder they emphasize service.....they have to because of all the f%@k ups!

 – About 1 Year ago.

Delaywest airlines.....i mean shitwest airlines. ....im sorry southwest. hate this shithole airline. One f%@king delay after another holy shit! Dont fly them out of dallas because things go wrong...

Delaywest airlines.....i mean shitwest airlines. ....im sorry southwest. hate this shithole airline. One f%@king delay after another holy shit! Dont fly them out of dallas because things go wrong before they go right! Unbelievable. Was boarding my flight then they announced all those going to CLT do not board aircraft. See customer service. Oh shit here we go again! I was told too much risk with the 15 min window in Nashville. Because originating flight out of dallas delayed. Seriously sw dallas.....can you ever get it right? 3rd mother f%@king departure delay for me in a month! A month!!!

 – About 1 Year ago.

This airline is a joke, Why can't they give you your boarding number when you book your flight?....Makes sense to me. BUT bags fly free so they make it up in other ways like early bird...

This airline is a joke, Why can't they give you your boarding number when you book your flight?....Makes sense to me. BUT bags fly free so they make it up in other ways like early bird check-in.......now $20 each way. Hello....there is the bag cost! There are no amenities except soda and cookies, big deal....$7.00 for a beer!....WiFi, $5.00

 – About 1 Year ago.

THIS f%@kING AIRLINE DELAYS EVERY FLIGHT FOR SOME SHITTY STUFF LIKE SOME MISSING CAR SEAT THE WHILE f%@kING PLANE WILL BE DALYED FOR ONE f%@kING CAR SEAT SOUTHWEST GET YOUR SHIT TOGHTER...

THIS f%@kING AIRLINE DELAYS EVERY FLIGHT FOR SOME SHITTY STUFF LIKE SOME MISSING CAR SEAT THE WHILE f%@kING PLANE WILL BE DALYED FOR ONE f%@kING CAR SEAT SOUTHWEST GET YOUR SHIT TOGHTER

 – About 1 Year ago.

I hate this f%@king airline, delay after f%@king delay. Why can't you get your shit together??? Southwest you suck...

I hate this f%@king airline, delay after f%@king delay. Why can't you get your shit together??? Southwest you suck

 – About 1 Year ago.

paid $376 for a ticket. Canceled online. Got a cancellation summary screen.
Thought I was good to get funds put into a travel account.
Nope! They said I never canceled and would forfeit...

paid $376 for a ticket. Canceled online. Got a cancellation summary screen.
Thought I was good to get funds put into a travel account.
Nope! They said I never canceled and would forfeit the entire amount! WTF.
Spent hours on hold and finally got an idiot on the phone named Kaley who said NO exceptions. Tried to ask them to donate the funds to a kids with cancer fly for free and she said NO that money goes to Southwest. Cruel bastards. Heartless. Plus I spend over $100,000 on the southwest card a year. Canceled. Done with these idiots.

 – About 1 Year ago.

I was flying from hartford ct to pittsbrugh pa and i was delayed six hours and they did not pay for a hotel the desk agent was rude....

I was flying from hartford ct to pittsbrugh pa and i was delayed six hours and they did not pay for a hotel the desk agent was rude.

 – About 1 Year ago.

Southwest 4 pm flight Tampa to Atlanta. Delayed because they fueled the plane incorrectly?? Then cancelled because they decided to go straight to New Orleans instead. They rebooked me on the 8 PM...

Southwest 4 pm flight Tampa to Atlanta. Delayed because they fueled the plane incorrectly?? Then cancelled because they decided to go straight to New Orleans instead. They rebooked me on the 8 PM flight the next day. As a result, I stood up a 3-star general and a VP at a major research University, endangering my job. And they won't even give me a hotel room.

 – About 1 Year ago.

Delayed for 6 hours!! They said it was a ground stop at our arriving airport due to weather meanwhile other flights going to the same area were taking off. Checked the weather and it was fine where we...

Delayed for 6 hours!! They said it was a ground stop at our arriving airport due to weather meanwhile other flights going to the same area were taking off. Checked the weather and it was fine where we were going!! Never again.

 – About 1 Year ago.

Southwest lies all the time. There is always rough air, which is why they do not serve drinks. It is because their flight attendants would rather talk than work. No othet airline fills the air with...

Southwest lies all the time. There is always rough air, which is why they do not serve drinks. It is because their flight attendants would rather talk than work. No othet airline fills the air with nonsense like they do

 – About 1 Year ago.

Same lies from customer service, which should be customer dis-service. Flight had open seats, told I could fly standby, then told because I was not "A" list I cant. Then they switched...

Same lies from customer service, which should be customer dis-service. Flight had open seats, told I could fly standby, then told because I was not "A" list I cant. Then they switched stories and said flighr was full. Lies, lies, lies. Last time on this POS business.

 – About 1 Year ago.

Booked a flight DAL w/final destination CLT, connecting in Houston. So damn hard to get direct flights out of DAL for some f%@king reason, always have to connect in HOU but that's a gripe for...

Booked a flight DAL w/final destination CLT, connecting in Houston. So damn hard to get direct flights out of DAL for some f%@king reason, always have to connect in HOU but that's a gripe for another time. Anyway standard weather delay in DAL put me behind 1 hour, but connection in HOU had some wiggle room. So by the time we fully boarded in DAL, or at least appeared to be based on typical procedures of the flight attendants, the plane still sat there on the tarmac for close to another half hour w/o announcing why. Then like hobos one at a time but not all at once unfortunately, a bunch of last minute stragglers, either coming from another delayed flight or standbys became wobbling in. A half hour mind you! Putting my chances of meeting my connection in HOU at risk. So sure enough this delay in loser Dallas forced me to miss my connecting flight and have to spend a night in a hotel at my own expense and diversion of flight destinations because of availability issues. wtf? So they announce quite firmly connections are never guaranteed but yet here they are in Dallas holding up the departure of a flight and putting everyone with a connection at risk for a handful of stragglers. Again, wtf?? Did ,my connection in HOU do that for me and a few others? NO! Something's wrong w/ that pic. Calling to bitch today.

 – About 1 Year ago.

Total round trip flight time: 4 hours
Total round trip delay time: 6 hours
Total # of future flights with SW: 0...

Total round trip flight time: 4 hours
Total round trip delay time: 6 hours
Total # of future flights with SW: 0

 – About 2 years ago.

Latest airlines they should be called......

Latest airlines they should be called...

 – About 2 years ago.

Southwest Airlines makes it impossible to use any credits or LUV vouchers they issue. The state they have "transfarency" but they won't let you use your credits for most anything and you...

Southwest Airlines makes it impossible to use any credits or LUV vouchers they issue. The state they have "transfarency" but they won't let you use your credits for most anything and you have to have every detail of the refund to use the credit. You cannot have them simply look it up under your name or Rapid Rewards number. The LUV vouchers are a joke as well. I travel constantly for work so I am an Aplus rewards member with companion status due to all the travel and flights I take for work. When my wife and I travel for pleasure (rarely) I cannot use any of my credits or LUV vouchers I received for being a loyal customer because I use my points and she flies companion. Tried to use the credit or vouchers for her to get early check in so we could board close to each other but even though the policy doesn't state you cannot use them for early check in they refuse to let her use it.

 – About 2 years ago.

SW sucks because they do not care that my family had multiple canceled flights which incurred a hotel night and a rental car to drive 9 hours home! Since it was an air traffic issue they washed their...

SW sucks because they do not care that my family had multiple canceled flights which incurred a hotel night and a rental car to drive 9 hours home! Since it was an air traffic issue they washed their hands of any responsibilty even though the airport said they warned them months ago this would be happening..

 – About 2 years ago.

Holy f%@k, southwest sucks, great big hairy balls!!!! I hate this f%@king airline!! All they do is lie, delay....delay...,delay. f%@king shoot me already, FUUCCK!!!'...

Holy f%@k, southwest sucks, great big hairy balls!!!! I hate this f%@king airline!! All they do is lie, delay....delay...,delay. f%@king shoot me already, FUUCCK!!!'

 – About 2 years ago.

I fu$&ing hate southwest....

I fu$&ing hate southwest.

 – About 2 years ago.

I had a business select ticket connecting through DAL. They delayed the flight from Detroit and so I missed my connection to New Orleans. Now they rebooked me to next day So I have to stay overnight...

I had a business select ticket connecting through DAL. They delayed the flight from Detroit and so I missed my connection to New Orleans. Now they rebooked me to next day So I have to stay overnight at the Hotel on my expense.

I come the next day and they won't let me board with Business Select !!!

And the agent at the Gate wanted to charge me $40 additional to board with the Business Select !

Dude I already paid $500+ in the beginning and got Business Select........... The boarding pass says "Business Select" but the boarding group is "B-49"

Southwest SUCKs and Have NO RESPECT for their CUSTOMERS !!

 – About 2 years ago.

On hold 22 minutes. Again. Giving up. What a joke....

On hold 22 minutes. Again. Giving up. What a joke.

 – About 2 years ago.

On hold for 31 minutes.. hung up. Called back 2 hrs later .. on hold 21 minutes and hung up. This happened to me last week. The used to have a nice feature where they would actually tell you the wait...

On hold for 31 minutes.. hung up. Called back 2 hrs later .. on hold 21 minutes and hung up. This happened to me last week. The used to have a nice feature where they would actually tell you the wait time so you could decide if it is worth hanging on. They would also give you the option to call get a call back.

I am on hold right now going on 9 minutes of listening to them trying to sell me more crap and tell me how great they are. Really?? TIP: when your service sucks, just play music and STFU.

Come on Southwest, you're really sucking wind here. You are going BACKWARDS in your customer service.

 – About 2 years ago.

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding...

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding your space in front of the bathroom. There is no one else in line and I decided to stay standing because I really had to use the facilities. And unbeknownst to me this is when she called the captain and said there was an unruly passenger on the airplane. When we landed we stopped short of the gate for a period of about five minutes, my friend called what was going to happen. When the door opened up there was five police officers there waiting to take me off the airplane. They revoked my return ticket I said I was being unruly and I didn't listen to the 22-year-old young lady who is supposedly in charge. I will never ever fly this airline again.

 – About 2 years ago.

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding...

So I was on a business trip flying from Indianapolis to Orlando. I had one beer on the flight, towards the end I got up to use the restroom. Stewardess asked me to sit down because I was crowding your space in front of the bathroom. There is no one else in line and I decided to stay standing because I really had to use the facilities. And unbeknownst to me this is when she called the captain and said there was an unruly passenger on the airplane. When we landed we stopped short of the gate for a period of about five minutes, my friend called what was going to happen. When the door opened up there was five police officers there waiting to take me off the airplane. They revoked my return ticket I said I was being unruly and I didn't listen to the 22-year-old young lady who is supposedly in charge. I will never ever fly this airline again.

 – About 2 years ago.

I landed in oakland on sunday at 6:15 pm and the pilot slammed the plane down and did not land correctly. this was in good conditions with no wind or rain.

the whole plane was shook up...

I landed in oakland on sunday at 6:15 pm and the pilot slammed the plane down and did not land correctly. this was in good conditions with no wind or rain.

the whole plane was shook up and the guy next to me said, "welcome to oakland"

I will be changing from southwest for sure.

 – About 2 years ago.

Mis communication on Southwest part. Two military combat vets gets lied to regarding times to he at gate then gets turned away after listening to southwest employees on what time to be at gate. Now...

Mis communication on Southwest part. Two military combat vets gets lied to regarding times to he at gate then gets turned away after listening to southwest employees on what time to be at gate. Now missed two flights and forced to be on stand by. Called the c9nplaint number amd its a 40 minute wait. This is the second time this has happened and all they can say is "sorry" worst airline at Baltimore airport amd maybe the usa

 – About 2 years ago.

Canceled my departure flight AND arrival flights (2 days apart) with no accommodations to make up for it. ...

Canceled my departure flight AND arrival flights (2 days apart) with no accommodations to make up for it.

 – About 2 years ago.

Airline has become one of the worst. Okay, fly lots of places and sometimes cheaper (but not usually). for a $500 round trip, I can't reach customer service because their SWABIZ website...

Airline has become one of the worst. Okay, fly lots of places and sometimes cheaper (but not usually). for a $500 round trip, I can't reach customer service because their SWABIZ website doesn't work the way it should. Can't cancel or change flights to ARRIVE at a different location. Want to fly from San Diego to San Jose on outbound and return from SFO since no flights from SJC. CANT DO IT ONLINE. Allows you to change only San Diego (how stupid)/ on hold for 30 min to talk to someone

 – About 2 years ago.

-On hold 30 minutes disconnected
-call back 35 minute wait agent doesn't know how to change a ticket with companion pass. Than has to hang up because of a tornado warning
-Call back...

-On hold 30 minutes disconnected
-call back 35 minute wait agent doesn't know how to change a ticket with companion pass. Than has to hang up because of a tornado warning
-Call back 45 minute wait for agent seats no longer available

 – About 2 years ago.

Had reservations from Memphis to Dallas and on toBirbank. The fist leg of our flight was delayed and the best Southwest could do do was to get us to Los Angeles instead of Burbank. This will result...

Had reservations from Memphis to Dallas and on toBirbank. The fist leg of our flight was delayed and the best Southwest could do do was to get us to Los Angeles instead of Burbank. This will result in a $75 cab ride. Southwest is unwilling to provide compensation for the cab fare or provide a travel voucher. Seems wrong to me!!!

 – About 2 years ago.

Purchased ticket and paid $15 for early boarding -Oakland to Boston Jan. 9. Jan. 18 Southwest changed the flight number and departure time which deleted all early boarding records. Today I get to the...

Purchased ticket and paid $15 for early boarding -Oakland to Boston Jan. 9. Jan. 18 Southwest changed the flight number and departure time which deleted all early boarding records. Today I get to the airport and find out about this. All Southwest will do is refund $15. Now I am on two long flights with bad seats after purchasing early boarding two and a half months ago. Southwest us getting worse and worse.

 – About 2 years ago.

Worst customer service I've experienced flying! Employee at one of boarding gates in the Orlando was the rudest individual. He shouldn't be interacting with the general public. ...

Worst customer service I've experienced flying! Employee at one of boarding gates in the Orlando was the rudest individual. He shouldn't be interacting with the general public.

 – About 2 years ago.

I hate southwest!!!! There is always something with this damn airline! I am in a long distance relationship and one of us is flying every other weekend .... in the last 6 flights from either San Diego...

I hate southwest!!!! There is always something with this damn airline! I am in a long distance relationship and one of us is flying every other weekend .... in the last 6 flights from either San Diego to Oakland or vice versa 3 flights CANCELED and 3 flights over an hour delayed. We spent extra money to get a couple extra hours together and SW always manages to mess that up!! And out of all 3 canceled flights ... not a single text or email notification to let me know of the change. Thank god he is moving in two months and I won't have to deal with SW ANYMORE!!!!

 – About 2 years ago.

I got swindled by the "free change" policy to find out in the fine print that I won't actually get a refund for the difference, but I was issued Travel Funds that must be used within 12...

I got swindled by the "free change" policy to find out in the fine print that I won't actually get a refund for the difference, but I was issued Travel Funds that must be used within 12 months of the original purchase date, not the travel date.

 – About 2 years ago.

Flight was late leaving Phoenix and was late arriving in Oakland. So how does Suckwest make up for it? By making us edit on the tarmac for more than 30 minutes because another shlockwest jet is in our...

Flight was late leaving Phoenix and was late arriving in Oakland. So how does Suckwest make up for it? By making us edit on the tarmac for more than 30 minutes because another shlockwest jet is in our gate!

 – About 2 years ago.

Wow! Southwest sucks. They made up check our bags even though people put backpacks in the overhead compartments so lots of people had to check bags. Then when he gave us he bag tags the flight...

Wow! Southwest sucks. They made up check our bags even though people put backpacks in the overhead compartments so lots of people had to check bags. Then when he gave us he bag tags the flight attendant said "it doesn't matter what the number is, we've found it costs less to pay for stolen bags than is does to have security for the bags." Wow. They're totally idiots

 – About 2 years ago.

Salt Lake City holiday weekend line out the ass at checkin and Southwest Airlines 3 employees checking in and processing your luggage. YOU have to enter all your information on a computer screen and...

Salt Lake City holiday weekend line out the ass at checkin and Southwest Airlines 3 employees checking in and processing your luggage. YOU have to enter all your information on a computer screen and are then told you did it wrong. Well why didn't the EMPLOYEE 1 of 3 just ask for your name and I D and take care of your check in process
Then to add to the wonderful experience of the budget transfarancy airline YOU THE CUSTOMER HAS TO TAKE YOUR LUGGAGE TO TSA. The lazy bastards can't even take your luggage at check in.
Let's continue at Chicago where as you wait patiently to stand on line like a heard of cattle to wrestle for a seat because some genius in corporate has come up with a way to save to cents and do away with assigned seating. Oh that's right that's why they only need three employees at check in because at southwest transfarancy means do it yourself
There's more 15 minutes before departure 147 "airline clients " are informed they must now herd over to the other side of the airport because of a gate change moooooo here we go again to stand on another flippin line but it gets better already past departure and the herd at the new gate NO ANNOUNCEMENT AMAZING
THIS AIRLINE IS A PIECE OF CRAP AND AVIOD AT ALL COSTS EVEN THE TWO SO CALLED FREE BAGS HAS ZERO VALUE

😡

 – About 2 years ago.

Southwest has gone downhill the past year and a half. I fly SW from NY LGA to Chicago MDW about every 6 weeks. At least half of the flights I was booked on were cancelled. On time performance is...

Southwest has gone downhill the past year and a half. I fly SW from NY LGA to Chicago MDW about every 6 weeks. At least half of the flights I was booked on were cancelled. On time performance is absolutely abysmal. I can no longer trust that I will actually fly on the dates booked. Flying SW is an awful experience. Gate personnel at LGA are rude animals.

 – About 2 years ago.

Southwest misrepresents their Companion Pass program. They say if you reach the 110,000 point limit in the calendar year then you will get your pass, but then they do not tell you that the only points...

Southwest misrepresents their Companion Pass program. They say if you reach the 110,000 point limit in the calendar year then you will get your pass, but then they do not tell you that the only points that count are the ones that appear on credit card statements in the calendar year. So, I needed a little over 4,000 points at the end of 2016 and did what I needed to by December 31. BUT, they appeared on the January statement and were not counted... Southwest falsely advertises on all their emails that points accrued in the calendar year will apply for the Companion Pass... They lied, and they know it, and I discovered that this is not the first time. There was a Class Action against them for this FRAUD back in 2015 filed by Cory Couch...

 – About 2 years ago.

Brakes are bad on flight from lax to mode tonight. Diverted to Milwaukee. What a joke...

Brakes are bad on flight from lax to mode tonight. Diverted to Milwaukee. What a joke

 – About 2 years ago.

Delayed a hour and a half because the plane has a bad odor...

Delayed a hour and a half because the plane has a bad odor

 – About 2 years ago.

the lack of a seat is horrible. my family is forced to sit in random middle seats because i did checkin 30 minutes after the eligible time! thus is intolerable in this age.... at the least, give me...

the lack of a seat is horrible. my family is forced to sit in random middle seats because i did checkin 30 minutes after the eligible time! thus is intolerable in this age.... at the least, give me assignment late but before the cattle call. let me buy the stupid upgrade. its been a few years and NOW i remember WHY I HATE THE SOUTHWEST EXCUSE FOR LOVE...

 – About 2 years ago.

Southworst always over sells flights. The cattle call of "boarding groups" are a joke! I checked in the minute online check in was allowed the day before my flight and I was already at the end...

Southworst always over sells flights. The cattle call of "boarding groups" are a joke! I checked in the minute online check in was allowed the day before my flight and I was already at the end of boarding group B. That means only a few window seats left in the back with a stinky lab and 5 crying babies. JetBlue from now on. They guarantee the f*ckin seat you buy! No overselling!

 – About 2 years ago.

Pilot is now telling lies. Flight is more than an hour delayed but says we will be 20 mins late. Waited for hours for connecting passengers. Southworst !!!!
How are they still in business ???...

Pilot is now telling lies. Flight is more than an hour delayed but says we will be 20 mins late. Waited for hours for connecting passengers. Southworst !!!!
How are they still in business ???

 – About 2 years ago.

Cancelled my PVR flight last month. Delayed today.. Terrible airline....

Cancelled my PVR flight last month. Delayed today.. Terrible airline.

 – About 2 years ago.

Baggage destroyed, clothes inside destroyed, sexually harassed by the baggage attendants then ridiculed and insulted by them. Not sure how much worse it could get......

Baggage destroyed, clothes inside destroyed, sexually harassed by the baggage attendants then ridiculed and insulted by them. Not sure how much worse it could get...

 – About 2 years ago.

these morons on the ground could find their ass with two hands and a mirror. On a 3 hour delayed filght these idiots still.could be organized to load the plane promptly and efficiently 45 min. to load...

these morons on the ground could find their ass with two hands and a mirror. On a 3 hour delayed filght these idiots still.could be organized to load the plane promptly and efficiently 45 min. to load a late flight making it later that the late schedule. Ohbyeah did i mention after the palne was fully loaded the groud took a few minutes more to load up.on snacks a
and drinks from galley. the airline sucks and that is the bottom.line

 – About 2 years ago.

Lost luggage..both of my bags! Then 30 MINUTES on hold just to talk to the people in lost luggage! That's INSANE! SOUTHWEST SUCKS! I WILL NEVER EVER FLY SOUTHWEST AGAIN!...

Lost luggage..both of my bags! Then 30 MINUTES on hold just to talk to the people in lost luggage! That's INSANE! SOUTHWEST SUCKS! I WILL NEVER EVER FLY SOUTHWEST AGAIN!

 – About 2 years ago.

Delayed flights all day. When I boarded they didn't even have a seat for a few of the passengers. Magically found seats when they moved traveling employees who had way better seats than paying...

Delayed flights all day. When I boarded they didn't even have a seat for a few of the passengers. Magically found seats when they moved traveling employees who had way better seats than paying customers. f%@k this airline.

 – About 2 years ago.

Southwest cancelled my flight from Tampa to Dallas, 4 hours before the flight. I had to spend an extra $1,000 to fly American Airline. They also destroyed my luggage, 2 huge cracks. Discount airlines...

Southwest cancelled my flight from Tampa to Dallas, 4 hours before the flight. I had to spend an extra $1,000 to fly American Airline. They also destroyed my luggage, 2 huge cracks. Discount airlines stink!!!! You get what you pay for!!!!

 – About 2 years ago.

3 flights canceled "due to weather"...faa.gov shows no more than 15 min delays in or out of any airport on route and other SW flights were taking off and landing. All other airlines getting...

3 flights canceled "due to weather"...faa.gov shows no more than 15 min delays in or out of any airport on route and other SW flights were taking off and landing. All other airlines getting it right along same route. Over 3 hours (three calls) on phone...on Christmas Day. (Totally unhelpful or sympathetic in helping make alternative arrangements.). Wanted family of 5 to fly out 48 hours after original flight. Unwilling to reroute through alternate route despite available space. Happy to refund money and charge us 2400 for alternative flight. Absolutely crazy SW service attendant at okc airport. In 44 years I've never met anyone like her...I literally think she might not be mentally stable. With literally hundreds of flights, this is the very worst service experience...EVER! (In the interest of being balanced, the flight crew from okc to dal was great.)

 – About 2 years ago.

Southwest cancelled our flight from LAX to Chicago on Dec 25th 2016 with reason of bad weather (fog). They are not even accommodating us until Dec 27th and not even paying for Hotel accommodation. I...

Southwest cancelled our flight from LAX to Chicago on Dec 25th 2016 with reason of bad weather (fog). They are not even accommodating us until Dec 27th and not even paying for Hotel accommodation. I had to book another airline flight going to same destination but I have to pay premium price for that. I will never fly on Southwest again.

 – About 2 years ago.

Another delay on south worst. Gotta love that every time they have a delay they park another plane at the gate so you have a further delay waiting for a parked plane to get out. ...

Another delay on south worst. Gotta love that every time they have a delay they park another plane at the gate so you have a further delay waiting for a parked plane to get out.

 – About 2 years ago.

Another delay on south worst. Got love that every time they have a delay the park another plane at the gate so you have a further delay waiting for a parked plane to get out. ...

Another delay on south worst. Got love that every time they have a delay the park another plane at the gate so you have a further delay waiting for a parked plane to get out.

 – About 2 years ago.

Flight 289 from las to sfo on Dec 16 was delayed and one of luggage was lost. Our flight 190 sfo to Las on Dec 20 was delayed also. Original flight was 8:00, but now it is scheduled for 10:40 pm....

Flight 289 from las to sfo on Dec 16 was delayed and one of luggage was lost. Our flight 190 sfo to Las on Dec 20 was delayed also. Original flight was 8:00, but now it is scheduled for 10:40 pm. Hopefully Southwest doesn't 't loose our baggage. I hope this is not a pattern. They completely suck!

 – About 2 years ago.

Always a delayed flight with this idiots....

Always a delayed flight with this idiots.

 – About 2 years ago.

So here I sit waiting for my son flt 677 from Baltimore. Maybe 3 hrs late into MKE. Maybe Delta next time...

So here I sit waiting for my son flt 677 from Baltimore. Maybe 3 hrs late into MKE. Maybe Delta next time

 – About 2 years ago.

Sitting on the tarmac again...@#$#...

Sitting on the tarmac again...@#$#

 – About 2 years ago.

Thanks a lot for cancelling stl-rdu today. Two little kids and their parents are looking for other ways to get to their grandparents house for Christmas. The rest of the family is waiting ... and will...

Thanks a lot for cancelling stl-rdu today. Two little kids and their parents are looking for other ways to get to their grandparents house for Christmas. The rest of the family is waiting ... and will continue to wait for 3 days according to swa. Right now flight aware is reporting "clear skies, light winds and no major airport delays" at stl and RdU is just as good. Either the flight wasn't full and you dumped it OR your plane was somewhere else.
Thanks a lot Scrooge!

 – About 2 years ago.

Southwest does suck, the CEO, management, and employees are all incompetent. They will be out of business in 5 years. ...

Southwest does suck, the CEO, management, and employees are all incompetent. They will be out of business in 5 years.

 – About 2 years ago.

We dutifully book ahead for planned vacation to Mexico. Night before we get an email that our flight has been cancelled. No explanation of what to do next and hotel costs a loss, time off schedule...

We dutifully book ahead for planned vacation to Mexico. Night before we get an email that our flight has been cancelled. No explanation of what to do next and hotel costs a loss, time off schedule gone. After several calls it's revealed Southwest had paperwork errors that resulted in cancelled flights. No offers for compensation for the disruption. Just agents saying they can rebook flights for other days or refund... with no comp for lost hotel costs or work disruptions. So that's it. You book vacations on Southwest and can be screwed by their own admin errors with zero compensation available to you. You bear all the financial risk at Southwest. #southwestsucks

 – About 2 years ago.

Flew to Las Vegas from LAX. My plane was delayed over an hour and I was at the airport early enough for the flight before. I went to the counter and asked if there were empty seats on the flight. They...

Flew to Las Vegas from LAX. My plane was delayed over an hour and I was at the airport early enough for the flight before. I went to the counter and asked if there were empty seats on the flight. They said yes. I asked if I can get on. They said only if you are A-List. I said but it is same day of travel and I am here with no checked bags and my flight is already delayed. They said nothing we can do. Ended up getting to Las Vegas over an hour and a half late for a 40 minute in the air flight. Thanks SOUTHWORST!

 – About 2 years ago.

Another multiple hour delayed flight for no good reason. 12/4/16 Flight 803 from Detroit to Baltimore scheduled to leave at 5:10 pm and now 9:20 --- ooh fingers crossed!!
Southwest used to be a...

Another multiple hour delayed flight for no good reason. 12/4/16 Flight 803 from Detroit to Baltimore scheduled to leave at 5:10 pm and now 9:20 --- ooh fingers crossed!!
Southwest used to be a great on time airline and now I sincerely can say they truly suck.

 – About 2 years ago.

SWA refuses to allow me to use a $210.00 credit towards a Las Vegas vacation package. I gave them money and now they are restricting me on how I can use it. . Since I gave the US currency my credit...

SWA refuses to allow me to use a $210.00 credit towards a Las Vegas vacation package. I gave them money and now they are restricting me on how I can use it. . Since I gave the US currency my credit should be treated as US currency and applied towards any service they offer. Or they should refund my credit back to my credit card.

 – About 2 years ago.

Might want to have charging outlets built in on their 3 plus hour flights ...

Might want to have charging outlets built in on their 3 plus hour flights

 – About 2 years ago.

Airline failed again and refuses to get my nephew to a ceremony to receive a 10.000.00 scholarship. A shooter in the airport in OKC was the beginning of the problem. You would think they would want o...

Airline failed again and refuses to get my nephew to a ceremony to receive a 10.000.00 scholarship. A shooter in the airport in OKC was the beginning of the problem. You would think they would want o make their customers happy and book another airline but no he will miss the ceremony because Southwest refused to help him book another airline. This was cause by a disgruntled southwest employee as reported by the news. I guess they do not take care of the employees either. Never book a flight with Southworst airlines. yest Southworst!!!!!!!!!!!

 – About 2 years ago.

27 hour ordeal from San Francisco to Pittsburgh. Slept in the airport. Southwest wont even offer a bag of peanuts to stranded travelers. Customer service provided a host of excuses (different from the...

27 hour ordeal from San Francisco to Pittsburgh. Slept in the airport. Southwest wont even offer a bag of peanuts to stranded travelers. Customer service provided a host of excuses (different from the pilot's, natch) and offered me $30 credit for early bird. After dealing with their ineptitude, dishonesty, arrogance, poorly trained and apathetic workers, creepy cattle call and wannabe comedian flight crew working a captive audience- their culture takes on a different vibe. I'll never do business with them again.

 – About 2 years ago.

3 flights, to and from and a connecting. It was around 70 degrees and perfectly clear the whole time. We have a combined 7 hours of delays. 3 hours, 1 hour, 3 hours. I will never fly on this shit...

3 flights, to and from and a connecting. It was around 70 degrees and perfectly clear the whole time. We have a combined 7 hours of delays. 3 hours, 1 hour, 3 hours. I will never fly on this shit airline again

 – About 2 years ago.

Late again. One stop. Both flights 30min-1hr late. Can't remember last SW flight I rode that was on time....

Late again. One stop. Both flights 30min-1hr late. Can't remember last SW flight I rode that was on time.

 – About 2 years ago.

A despicable company willing to do anything to make a buck and willing to do everything to keep every penny of that buck. Parts come off of airplanes, engines fly apart, windshields fail completely...

A despicable company willing to do anything to make a buck and willing to do everything to keep every penny of that buck. Parts come off of airplanes, engines fly apart, windshields fail completely because parts aren't replaced until total failure, and the stuff they tell us passengers ABSOLUTELY goes through a red, yellow, and blue filter.

Why does the government step in on dirt minimum compliance with safety?

 – About 2 years ago.

My husband is coming home to the states for a few days from being over seas. He is in the military. I am 250 points short for a flight to go visit him stateside for the four days he'll be here. We...

My husband is coming home to the states for a few days from being over seas. He is in the military. I am 250 points short for a flight to go visit him stateside for the four days he'll be here. We haven't seen him in nearly a year. I asked if I could be given the 250, instead of having to purchase 2000 for 60.00. Sort of moot if I did it that way.I was told "Sorry, we can't accommodate you."

Really? But I had enough points and travelled enough times with you to accommodate your business. Thanks. D*KS.

 – About 2 years ago.

I have been flying with them for business every week for that past 3 months and I'm still getting a shit grouping of C etc which means I am ALLWAYS in the middle seat!!! It's Bull shit. Today...

I have been flying with them for business every week for that past 3 months and I'm still getting a shit grouping of C etc which means I am ALLWAYS in the middle seat!!! It's Bull shit. Today I was the last on the plane! Even when I try to check in as soon as they open it 24 hours before. All the tourists who fly 1 time in 12 months get ahead of me? How does that happen? Every time!

 – About 2 years ago.

I interviewed with SWA for an IT leadership role. They have always been my least favorite airline, due to their cattle call, and faux status as a low cost carrier. Still, I decided to entertain the...

I interviewed with SWA for an IT leadership role. They have always been my least favorite airline, due to their cattle call, and faux status as a low cost carrier. Still, I decided to entertain the role, as they are a local employer to my hometown of Dallas, in spite of current coworkers telling me that the IT work environment too aggressive and demanding.

I experienced pleasant discussions with the recruiter via phone. I arrived at my interview, where immediately I was met with a stone faced, resting angry mouthed hiring manager. I could see implicit bias in her behavior immediately, before I said a word. She felt completely inappropriate for management and hiring in general; someone who might have been technically competent, but did not belong in people management.

I was asked ignorant questions, such as; tell me about the most embarrassing moment in your career (I am well studied on the STAR interview technique; experts agree that this is not a useful question). I asked her to describe the departmental culture. Her response was that everyone is aware of SWA’s culture, and that they are very nice people, even when they’re showing you the door when fired, laughing toward the recruiter, seeking agreement.

I graduated at the top of my class in graduate school; not a dimwhit. My questions around culture were intended to gain understanding about the internal behavior, given their recent systemwide failure due to lack of disaster recovery planning, and ongoing poor negotiations with pilot and crew unions. External culture is a phenomenon they manufacture for customers, not always salient within the internal working environment.

I am not aggravated in the least around a lack of mutual fit. I interviewed with several other companies, including American Airlines, where an agreeable good fit did not exist, prior to securing my next professional challenge. My irritation is about flippant behavior before I said a word that continued to the extent that I almost terminated the interview.

Given my experience, their operational failures, poor interactions with pilots and operations crew, and intent to monopolize Love Field at the competitive pricing expense of Dallas travelers, I do not like the dissonance between their external appearance, and internal turmoil. This is not a place I want to work.

 – About 2 years ago.

Their managers and supervisor are not even prepared people with the level of education and it shows. they promote idiots becouse if you get promoted they loose the union so no one really qualified...

Their managers and supervisor are not even prepared people with the level of education and it shows. they promote idiots becouse if you get promoted they loose the union so no one really qualified asks for promotions so only unprepared idiots are the ones managing everything. I will never fly them!! Their ignorance reflects on their customer service. You get what you pay for

 – About 2 years ago.

Not just the worst to fly on but to work at as well. A lot of their employees working injured and they do not give a f%@k. I know a few people whom get fired right after getting hurt. They management...

Not just the worst to fly on but to work at as well. A lot of their employees working injured and they do not give a f%@k. I know a few people whom get fired right after getting hurt. They management and customer service is all trash

 – About 2 years ago.

Called Customer Service: Wait time: 26 mins after they cancelled my ticket and refused a refund....

Called Customer Service: Wait time: 26 mins after they cancelled my ticket and refused a refund.

 – About 2 years ago.

"Points Never Expire!!" Wait, yes they do. and we'll make very sure not to tell you the exact date, and not give you any option to reactivate them when you're a day late. These are...

"Points Never Expire!!" Wait, yes they do. and we'll make very sure not to tell you the exact date, and not give you any option to reactivate them when you're a day late. These are used car salesman tactics and should be beneath you. (I am sorry to any used car salesmen I have insulted by comparing them to Southwest...)

 – About 2 years ago.

Yeah - save a few bucks and suffer. It's pretty much like flying in a Greyhound bus with wings. My flight time was 7:25 p.m. I checked in online at 7:26 p.m. the night before. Seating group...

Yeah - save a few bucks and suffer. It's pretty much like flying in a Greyhound bus with wings. My flight time was 7:25 p.m. I checked in online at 7:26 p.m. the night before. Seating group B54! It's like trying to win a freaking online penny auction! And your savings isn't even that much! The skinflints can have Southwest Air but, as for me, the are my airline of last resort rather than my airline of choice. I regret flying with them at all.

 – About 2 years ago.

An absolutely horrible airline. Used to be my favorite. Now they are just like AA. Greedy bastards who choose $ over customer service. ...

An absolutely horrible airline. Used to be my favorite. Now they are just like AA. Greedy bastards who choose $ over customer service.

 – About 2 years ago.

This sucks when ur traveling with ur wife and u can't even sit with her. Never again. Rather pay for assigned seating with a different airline.if I only knew...

This sucks when ur traveling with ur wife and u can't even sit with her. Never again. Rather pay for assigned seating with a different airline.if I only knew

 – About 2 years ago.

Southwest Airlines does lie for sure. I see these posts about their lying. We had TWO Non-stop flights. Both were diverted due to LOW FUEL! Had to divert both times. Landed in Cleveland when we were...

Southwest Airlines does lie for sure. I see these posts about their lying. We had TWO Non-stop flights. Both were diverted due to LOW FUEL! Had to divert both times. Landed in Cleveland when we were due in Columbus. Then after fueling the plane we taxied the runway for 20 minutes only to arrive back at the gate. Seems since we were so low on fuel, they couldn't get the engine to start! OMG! They are logging bad weather but the TRUTH is they were low on fuel and couldn't remain in a holding pattern over Columbus. At this point I asked to debark and I'll just rent a car. They let us off and several SW employees- the flight attendant and the baggage handler and the counter lady assured us they were taking our bags off right then. When I asked how they knew which bags were ours since they didn't ask our names they CALLED THE POLICE ON ME! BTW They all lied. Our bags were not taken off the plane, in fact Southwest doesn't know where they are. We are currently driving a rental from Cleveland to Columbus for our luggage. Who believes I'll get my luggage? They lie, lie, lie. Now they steal and try to make ME a criminal. There was no need for the police. Even the cop shook his head after he heard their lies. They did make false statements to the police. They told him they were getting our luggage. I then explained to the officer they didn't ask our name so how do they know which ones? He couldn't help us.

 – About 2 years ago.

Don't ever buy a ticket using your credit card for employees. If the ticket does not get used, the employee is the only one that can use the credit towards another flight. We PAID for the...

Don't ever buy a ticket using your credit card for employees. If the ticket does not get used, the employee is the only one that can use the credit towards another flight. We PAID for the ticket, but once you put an employee name one it,,,,you lose control. Southwest sucks!!!!!! Why would they not credit the person/company who PAID for the ticket with the credit towards future airline use? Well, they know if may never get used and they get to keep the money. Make it hard to use the credit....SCAM!!!!!!!

 – About 2 years ago.

Nice job cancelling lax to oak flight and screwing over 100 people...

Nice job cancelling lax to oak flight and screwing over 100 people

 – About 2 years ago.

Good idea, commenter from August 16. Southwest did the same thing to my family one year ago. I also had to pay a small fortune to salvage vacation with JetBlue because Southwest offered no options.I...

Good idea, commenter from August 16. Southwest did the same thing to my family one year ago. I also had to pay a small fortune to salvage vacation with JetBlue because Southwest offered no options.I wonder if small claims is still possible.

 – About 2 years ago.

Southwest cancelled an entire flight out of Orlando at 1:00 am the day of Easter. Employees ran for the exits after they announced the cancellation. We have no rights!! We were abandoned by Southwest....

Southwest cancelled an entire flight out of Orlando at 1:00 am the day of Easter. Employees ran for the exits after they announced the cancellation. We have no rights!! We were abandoned by Southwest. Flushed down the toilet. Tried to rebook and were told we would fly out 3 days later. When we complained they threatened to call the police.

 – About 2 years ago.

Southwest sucks. Cost my kids a day of activities on a trip to DEN. Cost me to rebook them on JetBlue. I plan to take Southwest to small claims court and I encourage others to do the same ...

Southwest sucks. Cost my kids a day of activities on a trip to DEN. Cost me to rebook them on JetBlue. I plan to take Southwest to small claims court and I encourage others to do the same

 – About 2 years ago.

Worst airline. Plane booked for 175 passengers and they send in a smaller aircraft! Now 30+ people are bumped off. If SW knew they were sending a smaller plane they should have made accommodations...

Worst airline. Plane booked for 175 passengers and they send in a smaller aircraft! Now 30+ people are bumped off. If SW knew they were sending a smaller plane they should have made accommodations before hand as how to get the bumped to thier location not when the smaller plane arrives. Now SW is scrambling and no one knows what is going to happen. Maybe SW will bus everyone to Newark. Maybe get on a flight same day or next? No one knows whats going on!!

 – About 2 years ago.

Used to be a fan. In the last year, customer service has become so bad. Just look at their stock price in the last year as an indicator of how bad it has gotten. Last flight I was on, one guy was...

Used to be a fan. In the last year, customer service has become so bad. Just look at their stock price in the last year as an indicator of how bad it has gotten. Last flight I was on, one guy was telling people "shut up and sit down little bitches" with kids on board. In front of flight attendant that just stood there smiling.

 – About 2 years ago.

The best way to express your dissatisfaction is to formally complain to the Federal Aviation Administration or FAA. At https://www.faa.gov/passengers/travel_problems/ The Airline has to investigate...

The best way to express your dissatisfaction is to formally complain to the Federal Aviation Administration or FAA. At https://www.faa.gov/passengers/travel_problems/ The Airline has to investigate the problem and reply back to the FAA and the statistics must be made public. You have a voice but the company has to hear you first. 38,000 employees took a vote of no confidence on their own CEO...they are having a lot of problems and most of employees feel the same frustrations you do.

 – About 2 years ago.

Do yourself a favor and don't ever fly SW again! They are full of BS excuses to be late. I have found better deals on other airlines and will not be flying SW after the way I was treated....worse...

Do yourself a favor and don't ever fly SW again! They are full of BS excuses to be late. I have found better deals on other airlines and will not be flying SW after the way I was treated....worse trip ever

 – About 2 years ago.

I have had enough of Southwest after being stranded in Baltimore overnight and taking 27 hours to get me home with no compensation and feeling insulted when I didn't even get a snack, they just...

I have had enough of Southwest after being stranded in Baltimore overnight and taking 27 hours to get me home with no compensation and feeling insulted when I didn't even get a snack, they just tossed me one bag of peanuts. The plane was ready to leave for San Diago and had to go back to the gate because their pilots were timed out? Is that my fault I have to overnight in the freakin airport? Southwest sucks

 – About 2 years ago.

How about those absolutely ridiculous letters in the Southwest magazine! So sick -ly sweet! Some snot-nosed kid afraid to fly and the captain takes him under his wing and the kid is no longer afraid...

How about those absolutely ridiculous letters in the Southwest magazine! So sick -ly sweet! Some snot-nosed kid afraid to fly and the captain takes him under his wing and the kid is no longer afraid of flying and cured of cancer!

Dear Southwest Airlines,

I recently flew your morning flight from Denver to Dallas and was talking to one of the other passengers about horses. When we boarded the aircraft, your CEO Mr. Gary Kelly was greeting passengers! He was on his way back to Dallas after a local meeting. When he heard me talking about horses, he mentioned that he was from Texas and was very familiar with horses. I told Mr. Kelly that my horse Ragamuffin was afraid of flying, and Mr. Kelly then offered to speak to Ragamuffin and later showed up at the ranch on his day off and spent some quality time with Ragamuffin! Well, Ragamuffin is still afraid of flying but does recognize a braying jackass when she meets one.

Fondle yours,

Aunt Jamima Potts

 – About 2 years ago.

They have slowly become American Airlines. Currently A List Preferred w/ companion pass. On a CMH->DAL->AUS trip. WN 2696 from DAL->AUS was on time for a 8:45pm departure when we left CMH and during...

They have slowly become American Airlines. Currently A List Preferred w/ companion pass. On a CMH->DAL->AUS trip. WN 2696 from DAL->AUS was on time for a 8:45pm departure when we left CMH and during our flight. Upon Arriving DAL the departure was 11:15pm then 12:15pm. As were finishing dinner @ 8:30 the board changed to an on-time 8:45 departure. After quickly finishing and hustling to the gate - sorry, it's really 12:15am. I agree with the pilots' union, it's time for Gary Kelly to step down. He's turned SWA into AA.

 – About 2 years ago.

Whatever you do fly any other airlines.....

Whatever you do fly any other airlines..

 – About 2 years ago.

Thanks for canceling connecting flight and re-booking us a new one! Oh wait, THAT DIDN'T HAPPEN. Customer service SUCKS. We will enjoy our 5 hour drive from Baltimore to Raleigh since not getting...

Thanks for canceling connecting flight and re-booking us a new one! Oh wait, THAT DIDN'T HAPPEN. Customer service SUCKS. We will enjoy our 5 hour drive from Baltimore to Raleigh since not getting on the flight means staying the night. No offer of vouchers even given. AA from now on

 – About 2 years ago.

Thanks for stranding my mother with MS on her 50th birthday and my 13 y.o sister for 24+ hrs in MDW. We will never fly again! A 200$ voucher for an airline that no one in their right mind would want...

Thanks for stranding my mother with MS on her 50th birthday and my 13 y.o sister for 24+ hrs in MDW. We will never fly again! A 200$ voucher for an airline that no one in their right mind would want to fly again after the way my family has been treated and a 10$ food voucher for 24hrs in an airport that barely buys a bottle of water. Thanks for nothing ‪#‎southwestairlines‬ ‪#‎theworst‬

 – About 2 years ago.

Southwest at it again 26 flights cancelled at midway today for " weather". I gotta call bullshit weather was fine for all other carriers. After 6 hours of being lied to they finally let me...

Southwest at it again 26 flights cancelled at midway today for " weather". I gotta call bullshit weather was fine for all other carriers. After 6 hours of being lied to they finally let me know we weren't leaving for 20 hours. Never again will I fly southwest

 – About 2 years ago.

Waited in line at MCO (Orlando) for 4 hours to be told that SW wouldn't be able to get me to my destination (LAS) for 2 days. SW business model doesn't allow for travel on other airlines. No...

Waited in line at MCO (Orlando) for 4 hours to be told that SW wouldn't be able to get me to my destination (LAS) for 2 days. SW business model doesn't allow for travel on other airlines. No help, no support, you are on your own. Booked a flight out of West Palm Beach, rented a car and got to fly on United through Newark to Las Vegas. Arrived at 11:05 PM of course missed my meeting on the day of travel. Out of pocket cost: $578.10 and a full day.

My daughters were to join me the next day. SW said their flights would not be cancelled. They waited in line for 3.5 hours and then were told their flights were cancelled. Booked them on American through Dallas to Palm Springs. Rented a car and drove the 4 hours (each way) to pick them up. Out of pocket cost: $549.26 and another full day.

SW tells you they "love" you. They don't love you, they love their profits. SW put your money were your mouth is and reimburse your customers for the expenses that you created for them. Maybe a class action suit will motivate SW to do what is right.

 – About 2 years ago.

Southwest made thousands of passengers sleep on airport floors... but their very own website says that they have a different policy:
...

Southwest made thousands of passengers sleep on airport floors... but their very own website says that they have a different policy:
Cancellations Within Airline Control
If circumstances within the airline's control cause a passenger to miss the last possible flight or connection of the day to his or her destination, Southwest's customer-service agents have the authority to arrange for overnight lodging for that passenger and will find the passenger a hotel or motel as near to the airport as possible, at no additional cost. Customer Service may also arrange for ground transportation to the overnight facility.

 – About 2 years ago.

Southwest completely cancelled our flight to Chicago for no apparent reason on July 2... tried saying it was weather in Orlando the night before, which was a lie. My friends will miss a wedding today...

Southwest completely cancelled our flight to Chicago for no apparent reason on July 2... tried saying it was weather in Orlando the night before, which was a lie. My friends will miss a wedding today because SW cancelled their flight out of Orlando last night..I'll never fly SW again.

 – About 2 years ago.

Swarup is a constant disappointment. I hate Southworst Airlines with a passion. Now it's another lie about "no flight" crew causing a delay of 2-1/2 hrs. What incompetent idiot keeps doing...

Swarup is a constant disappointment. I hate Southworst Airlines with a passion. Now it's another lie about "no flight" crew causing a delay of 2-1/2 hrs. What incompetent idiot keeps doing this. They couldn't properly coordinate wiping their ass. They are my last choice to fly and hate life when I have to fly them because they are the only option. I predict they are lying about a flight crew will be here in 2-1/2 hrs and will cancel the flight around 1 am. SWA is such a piece of shit airline.

 – About 2 years ago.

I was stuck at Skyharbor; even more crowded and ugly than usual. The lines were so long to the terminal counters that any announcements made by staff were unheard by the hundreds of people way way...

I was stuck at Skyharbor; even more crowded and ugly than usual. The lines were so long to the terminal counters that any announcements made by staff were unheard by the hundreds of people way way back in line. Fix your intercom system Skyharbor. They kept on saying the computers were back up which made me stay in line; only to hear that they had failed again. I finally had to ditch SW, walk all the way around Terminal 4 in order to search for flights on American. Well I got home. Thx AA.

 – About 2 years ago.

Really? Another countrywide sever outage? This isn't the first time it's happened to SWA. They need better IT equipment and better back up plans. The San Diego airport is an absolute zoo...

Really? Another countrywide sever outage? This isn't the first time it's happened to SWA. They need better IT equipment and better back up plans. The San Diego airport is an absolute zoo with very long lines, long delays and many cancellations. SWA is no longer the airline it used to be. Time for me to find a new airline to build status and points. SWA is no longer worth the effort.

 – About 2 years ago.

Utter chaos at MDW
Inbound towed into gate
Now need to wait another 2 hours for crew
F$&king SWA...

Utter chaos at MDW
Inbound towed into gate
Now need to wait another 2 hours for crew
F$&king SWA

 – About 2 years ago.

Southworst just changed flight 3348 because they didn't have enough crew with enough sleep. first they text me saying instead of 7:10 am it's 12:30 departure ...then 10:30 but it's...

Southworst just changed flight 3348 because they didn't have enough crew with enough sleep. first they text me saying instead of 7:10 am it's 12:30 departure ...then 10:30 but it's through Baltimore and there's no connecting flight, Then the earliest into Chicago would be 9 at night.Then they can't get me there at all, you know what I think>>>> I think they couldn't fill the flight with customers, and canceled it..I'm going to loose thousands of dollars because of this and maybe loose the work altogether in the future. what recourse do I have????

 – About 2 years ago.

What happened to Southwest Airlines?
Flights are constantly cancelled or delayed.
No customer service, no one cares. ...

What happened to Southwest Airlines?
Flights are constantly cancelled or delayed.
No customer service, no one cares.

 – About 2 years ago.

On hold for 45 mins waiting for customer service rep. According to their web site my connecting flight reservation to LAX does not exist. What is wrong with this airline! I need to get to LAX to...

On hold for 45 mins waiting for customer service rep. According to their web site my connecting flight reservation to LAX does not exist. What is wrong with this airline! I need to get to LAX to continue on to Hong Kong and now I can't get to LAX and my entire trip may be ruined!

 – About 2 years ago.

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always...

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always touted them as the anti-airline. My mistake. I will
Never fly them again.

 – About 2 years ago.

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always...

Not allowing me to muse credits from cancelled flights is wrong. It's my money that I have paid you. I should at meat be entitled to use it. I have flown Southeest for years and have always touted them as the anti-airline. My mistake. I will
Never fly them again.

 – About 2 years ago.

Very unhappy with Southwest. I have flown southwest for the last 6 weeks in a row. I arrived early for a 4:00pm flight and tried to get on an earlier flight at 2:00. The is plenty of room but you want...

Very unhappy with Southwest. I have flown southwest for the last 6 weeks in a row. I arrived early for a 4:00pm flight and tried to get on an earlier flight at 2:00. The is plenty of room but you want to charge me an extra $120. Very stupid!!! Now I have to wait another 2 hours!! Thanks for nothing Southwest!' No customer loyality😡😡😡

 – About 2 years ago.

Canceled our flight last week home from Vegas. Slept on floor of airport in filth. Only could get flight that still left us 500 miles from home and trying to rent a car on July 4th weekend. A three...

Canceled our flight last week home from Vegas. Slept on floor of airport in filth. Only could get flight that still left us 500 miles from home and trying to rent a car on July 4th weekend. A three hour plane trip that was paid in full ended up costing hundreds of extra dollars and took three days. Southwest Sucks!

 – About 2 years ago.

Southwest lies to their customers
Bad westher for cancelations is an easy out so they do not have to do anything for you liers thieves!!!
0HF25...

Southwest lies to their customers
Bad westher for cancelations is an easy out so they do not have to do anything for you liers thieves!!!
0HF25

 – About 2 years ago.

SW Cancels my flight to Philadelphia on a Thurs. due to weather (sunny in LA (incoming plane), cloudy in Denver), says they can book one of us on Fri or both of us on Sat, we can choose. I asked...

SW Cancels my flight to Philadelphia on a Thurs. due to weather (sunny in LA (incoming plane), cloudy in Denver), says they can book one of us on Fri or both of us on Sat, we can choose. I asked about a flight leaving 5 min earlier to Wash DC and they won't switch my tix. I have to pay $600 more to fly to the nearest airport to my destination, Wash DC.

They get to claim its a "weather" delay and I get to fork $600 to fly the same day to a nearby airport or I can wait 2 days. Either way, I can have my money back with a smile.

 – About 2 years ago.

I fly southwest 3+ times a year and they are usually pretty solid... The f%@king airport security though... f%@k off assholes go search the muslim dude and quit taking my bottles of face lotion you...

I fly southwest 3+ times a year and they are usually pretty solid... The f%@king airport security though... f%@k off assholes go search the muslim dude and quit taking my bottles of face lotion you f%@ks just look in the f%@king bottle its lotion not a goddamn bomb you f%@k head. And i accidentally left a "highly flammable" metal can of paint remover in my coat pocket and didnt even realize it until after i flew home... Just shows how f%@king retarded and useless the tsa is...

 – About 2 years ago.

Living horrible SWA experience. Flight 524 originally 1:10 departure delayed 2 hours to 2:55. Board plane @ 245. Receive update text delayed until 315. There is no AC on this 737-300 as we sit...

Living horrible SWA experience. Flight 524 originally 1:10 departure delayed 2 hours to 2:55. Board plane @ 245. Receive update text delayed until 315. There is no AC on this 737-300 as we sit in Las Vegas. It is well over 100 degrees outside. People are sweating and pissed. Get another update text that flight is now delayed until 340. Rear lav is broken. At 355 we are told we are going to leave. Plane backs up no more than a foot and there is an abrupt jolt to stop. We are informed that because of FAA guidelines crew can no longer fly. Told to sit tight on the plane with no AC while they try to find a crew. At about 415 we are told this plane is no longer flying to Oakland and we are getting off. In terminal we are told that SWA is diligently looking for a crew. At about 445 we are told that they are still trying to find a crew and are trying to fix our original plane. They did not mention that our original plane was still broken until now. It is a series 300 so I guess it kind of makes sense. There are three guys under our plane throwing there hands up in the air every few minutes. It is now 517 and I'm missing my friend from 5th grade wedding welcome reception. Thank you Southwest Airlines. You truly have sunk to the level of sucking at what you do. Ooo update, we are getting sodas for our inconvenience. Oh and we were just told that the older aircraft don't like the heat. You cannot write this shit...unless of course you are a passenger on Southwest Airlines.

 – About 2 years ago.

Why can't the flight crew be on time to work we the customer have to be here early worse flight attendants ever i hate traveling because this airline gets worse every time i travel shitty way to...

Why can't the flight crew be on time to work we the customer have to be here early worse flight attendants ever i hate traveling because this airline gets worse every time i travel shitty way to end your vacation

 – About 2 years ago.

Worst experience ever. Flight from DC to Houston delayed 5 hours. First they tell us that they can't take off because all Southwest departures are on hold. Then after waiting an hour and a...

Worst experience ever. Flight from DC to Houston delayed 5 hours. First they tell us that they can't take off because all Southwest departures are on hold. Then after waiting an hour and a half, the pilot says that due to FAA regulations he and co-pilot have exceeded their flight time and we'll have to get other pilots. So we go back to terminal and have to get off of plane. Five hours later we finally depart. Arriving in Houston five hours later caused us to miss our connecting flights. So we wait for 12 hours at airport for the next flight. Unbelievable.

 – About 2 years ago.

Poor maintenance or incompetent pilots ... can't land in a little weather. 3 hours later and no apologies. Will Not fly SWA again...

Poor maintenance or incompetent pilots ... can't land in a little weather. 3 hours later and no apologies. Will Not fly SWA again

 – About 2 years ago.

After a horrendous experience with Southwest Airlines, I asked for a voucher and told Southwest I'd be a customer for life if they just made things right.... They did not accommodate me or my...

After a horrendous experience with Southwest Airlines, I asked for a voucher and told Southwest I'd be a customer for life if they just made things right.... They did not accommodate me or my request so I purchased SouthwestStinks.com and SouthwestAirStinks.com for other people that have had horrible experiences similar to mine to vent about.

My flight from Nashville to Austin (with a connecting flight in Dallas) was originally scheduled for 3:30 P.M. CST May 27, 2016, delayed until 4:30 P.M., then I was told the connecting flight in Dallas was experiencing a further delay and it was suggested I take the later fight from Nashville at 8:05 P.M., that flight was delayed until 8:50 P.M., we finally departed at 9:00 P.M., and we're scheduled to land in Austin at 11:00 P.M., instead we were diverted to Houston and finally told that our flight was cancelled and would have to exit the plane and talk with somebody at the counter to try and arrange another fight. The earliest flight out was on Saturday at 10:00 P.M., May 29, 2016. This sounded absurd, in addition no accommodation for hotel, or rental car!? Every reason that I had chosen Southwest in the first place just now went out the window. I had to take a taxi from Hobby Airport to Bush Airport and then rent a car (delayed at 3:30 A.M.), then drive to Austin, only to arrive (8:30 A.M.) at Bergstrom Airport to a staff that didn't know where my bags were OR when they would arrive. Luckily I waited (9:30 A.M.) and found my baggage, but only to find that it was soaking wet and all of it contents were as well. Took another cab home (10:30 A.M.).... After all the time and money spent I contacted them on Twitter and told them make it right, they were just as unwilling to help as the poorly trained staff that I experienced at Hobby Airport.

 – About 3 years ago.

three out of the last four flights I've flown to CA on SW have resulted in planes braking down, cancellations for no reason, SW personnel who don't have answers, countless hours wasted in...

three out of the last four flights I've flown to CA on SW have resulted in planes braking down, cancellations for no reason, SW personnel who don't have answers, countless hours wasted in airports, and finally taking a flight to the next closest airport because it was better than sitting in LA, Phoenix, etc......

 – About 3 years ago.

Dallas to El Paso is their most expensive fare and climbing. Go from Dallas to LAX, Albuquerque or NJ, fare is less. I may not be able to continue to be a once a week flyer (six years) any more. Why...

Dallas to El Paso is their most expensive fare and climbing. Go from Dallas to LAX, Albuquerque or NJ, fare is less. I may not be able to continue to be a once a week flyer (six years) any more. Why not drop the two 50lb bag limit (free?) and free drink coupons for less airfare. I am waiting for the European airlines to come in and wipe up the floor with you. Easy jet from London to Rome is $45.00, Paris to Venice Italy is $45.00(each way) Aliance airlines are just getting going at Spirit airline prices. This is great news for us business travelers that fly 55 plus flights per year(not to mention vacation flights)

 – About 3 years ago.

on time performance is the worst - I have had the same flight every week from hobby to love for 6 mo ... They have cancelled or been more than 2 hours late more than half the time...

on time performance is the worst - I have had the same flight every week from hobby to love for 6 mo ... They have cancelled or been more than 2 hours late more than half the time

 – About 3 years ago.

They don't have the planes available in the morning in Chicago. And 6 hours later the pilots are timed out. Takes another hour to get new pilots. No weather problem in Chicago. I wish they would...

They don't have the planes available in the morning in Chicago. And 6 hours later the pilots are timed out. Takes another hour to get new pilots. No weather problem in Chicago. I wish they would quit lying to us !

 – About 3 years ago.

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes. ...

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes.

 – About 3 years ago.

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes. ...

An earlier flight is almost empty. But I have a discount ticket and they want $160 to switch. Assholes.

 – About 3 years ago.

Southwest used to be different. No More.

We spent $300 for a ticket to Florida 6 months ago, and could not travel, so we have a credit. Did you know that this credit only lasts for 6...

Southwest used to be different. No More.

We spent $300 for a ticket to Florida 6 months ago, and could not travel, so we have a credit. Did you know that this credit only lasts for 6 months? Wait a minute, this is MY MONEY. Why would Southwest get to do this. Is this even Legal. Now I have a trip and would like to use my credit (OF MY MONEY), and I can't use it now within 6 months, becuase the trip is after 6 months. I will NEVER, EVER, EVER fly them again.

 – About 3 years ago.

They simply sucks!!!!!!! No information, no bags after one hour!!!! Worst flight in my life! ...

They simply sucks!!!!!!! No information, no bags after one hour!!!! Worst flight in my life!

 – About 3 years ago.

I had earned two round trip tickets in the old SWA mileage program. Didn't they always promise that those credits would never expire - ya, I'm pretty sure that's how they advertised it....

I had earned two round trip tickets in the old SWA mileage program. Didn't they always promise that those credits would never expire - ya, I'm pretty sure that's how they advertised it. But, when they instituted their new program they fazed out the old credits - unless you paid a fee ($150.00) to extend them. So I did that, thinking that they would then be valid indefinitely. But no. They expired in 1 year and before I could use them. WTF kind of business practice is that? So, I say SWA sucks! And they do. SWA used to be a great airline back in day, prior to 2008. Now, they are like an older cheesy shadier version of their former self.

 – About 3 years ago.

The southwest customer service agent said she did not have a supervisor, could not transfer me, was acting on behalf of the "vice president" of the company. Dear vice president, you and your...

The southwest customer service agent said she did not have a supervisor, could not transfer me, was acting on behalf of the "vice president" of the company. Dear vice president, you and your company SUCK!

 – About 3 years ago.

I couldn't agree more with all the previous, negative posts. They couldn't be any more than true. What I abhor about this airline is the fact that there are no assigned seats, and that only...

I couldn't agree more with all the previous, negative posts. They couldn't be any more than true. What I abhor about this airline is the fact that there are no assigned seats, and that only adds trouble. The unpleasant assholes (you don't want sitting next to you) come in at last minute and sit next to you. You ask them for a seat change and they put you in between a SOUTHERN STATE MOTHERf%@kER AND A SNORING YANKEE f%@k FROM NEW YORK CITY, THE CESSPOOL THAT GOT WHAT IT DESERVED IN 2001 with the putrid North Carolina f%@k of a fan club. Stupid RDU (A SHIT AIRPORT WITH SURLY REDNECKS AND NYC MOTHERf%@kERS AND THE MINORITY c*ntS THEY ARE). Also, the flight attendants that work for them are total deadbeats. I saw them sitting down doing nothing and using their cell phones while at cruising altitude. That is ILLEGAL! Another thing the stupid flight attendant c*nts in this airline like to do is take popular songs and change the lyrics on them communicating flight information. What an insult to these people's music (except if it's stupid Justin Bieber and especially Britney Spears). Also, everybody who flies this shit airline is a distasteful S.O.B. I have NEVER been treated this way with other airlines. I am sorry to say that assigned seats are a HUGE must on a plane. Off all the airlines I have flown, this is also the ONLY one with all these seat-saving assholes (from the Confederate States of America and the Union). I know there aren't any baggage fees; but, like others have mentioned, the price actually is a little more or about the same. Other airlines are cheaper, but with fees. However, when you make calculations, it costs about the same as other airlines. Soutwest, I hope you go bankrupt to the point that your putrid workers lose their jobs and end up homeless on the street in Las Vegas. You all suck and you deserve to die the most brutal death by getting ripped apart by a mob of zombies.

 – About 3 years ago.

They're not even inexpensive anymore. I used to be able to get flights up to 40-50% lower than the big carriers. Now they are frequently even more expensive. They had a good thing going for...

They're not even inexpensive anymore. I used to be able to get flights up to 40-50% lower than the big carriers. Now they are frequently even more expensive. They had a good thing going for many years. I can tolerate suspect service if I am getting a great price. Poor service and high prices? I don't know what works in that business model.

 – About 3 years ago.

4 days from lga to lax. Disorganized outfit. Been flying them for years, but this time they took bad luck and mechanical problems and compounded everyone's pain with a leaderless response. ...

4 days from lga to lax. Disorganized outfit. Been flying them for years, but this time they took bad luck and mechanical problems and compounded everyone's pain with a leaderless response.

 – About 3 years ago.

I will NEVER fly Southwest Airlines again. The way I was treated, and not to mention my son who is military, was treated. The flight attendant asked me to stow my bag under the seat in front of me. I...

I will NEVER fly Southwest Airlines again. The way I was treated, and not to mention my son who is military, was treated. The flight attendant asked me to stow my bag under the seat in front of me. I did not have a problem with that but my bag had photos of my son that could not be bent. I guess I was moving too slow for her and she went to grab my bag and said "I don't care what is in there, we won't take off until they are stowed." I proceeded to put them under the seat. Looking across the aisle (I have a picture), they had a bag of food and a backpack NOT STOWED under the seat and that was OK??? My son was embarrassed at the gate by the attendant taking boarding passes. Again he is military and she said she didn't care and what he had was not a boarding pass. However, it was the same item that he used on the first flight??? That was the first and last time I will ever fly with Southwest aka SOUTHWORST.

 – About 3 years ago.

Please if you have the chance fly anything other than Southwest!!! The employees are the rudest, they talk to you like garbage. They lose luggage always and never get there or take off on time!! Fly...

Please if you have the chance fly anything other than Southwest!!! The employees are the rudest, they talk to you like garbage. They lose luggage always and never get there or take off on time!! Fly anyone else other than Southwest!!! You won't regret it!!!

 – About 3 years ago.

"Southwest Airlines sucks, never fly with them. They will delay your flight for 27 hours, give you a bad attitude and not compensate you for there mistakes."
You know what else sucks,...

"Southwest Airlines sucks, never fly with them. They will delay your flight for 27 hours, give you a bad attitude and not compensate you for there mistakes."
You know what else sucks, your grammar. Try using the word THEIR, as in "their mistakes".